Chipotle Mexican Grill

Food is great, but when you order online for pickup, you shouldn’t have to double check before you leave to make sure you have everything. My burrito bowl was missing the salsa, and they forgot three bags of chips we ordered and paid for.

Chipotle has been getting bad press lately, and rightly so, but I decided to give them another chance. That was a mistake. It was embarrassing how badly they served me. They gave me barely half a scoop of mild and 10 strips of lettuce, if that. I thought maybe he had just slipped or something, so I asked for a little more. He gave me three more tomatoes (I was watching because of how much they skimped previously) and literally 3 more strips of lettuce. Naturally, I asked for more, and he said no. And then I said «Really?» And he scoffed at me and said «Yup. That’s all you get.»
I then called the manager on the phone to tell him about my bad service. A girl picked up, however, and was clearly in the back of the restaurant based on the music I heard in the background. I told her about what happened, and she neither apologized nor assured me that it would never happen again.
My service here was embarrassing. Don’t go here. You’ll either get sick from E. Coli or be treated terribly and regret going.

You can’t really give Chipotle less than 2 stars because you know what you’re getting yourself into before you go. The food is average at any location but good for a quick mex fix. The reason I’m reviewing this location in particular is that despite the employees being pleasant, everything I wanted was out. Asked for veggies, wait was 8 minutes, I passed. Asked for guac, wait was 30 minutes!!! Obviously I passed. Asked for chips and guac (before I knew guac was out) and she charged me for it and said just a minute then after told me about the guac and also said they were out of chips completely! So now she had to go back and refund me. Again, the staff was very nice but the system was clearly very broken. And mind you, this was at 7pm, wasn’t like 9:55 closing time.
I would return to a Chipotle in general but I would not make any effort at all to return to this location.

So I walk in and you have four staff members working the counter. #1 is yelling at a young woman about what beans she wants on her tacos. #2 is fighting with #4 over a mismatched side of guacamole, and #3 is standing in the middle of them all and trying not to cry… Seriously folks, a McDonald’s at 3am has more decorum and poise than this. So I know chipotle is having problems with its beef and problems with its financials, but when did they throw basic management skill out the window?
Food — yeah that was pretty bad too. A burrito insanely over stuffed that it *completely* fell apart into my hands when unwrapped.

Tldr; Staff at this Chipotle told me that their sofritas (which are supposed to be vegan) are not vegetarian and have never been.
I usually love Chipotle. And I’ve had satisfactory experiences here in the past. After today’s visit, I may never frequent Chipotle again.
1. Asked for a veggie bowl with soft tacos on the side. Lady started getting the large tortilla they use for burritos ready, and eh I didn’t care enough to complain. But first strike.
2. She asked me which meat I wanted. Suddenly thinking of the lack of protein in my diet, I asked for sofritas. Her response: «They’re not vegetarian.» What?! They’re widely advertised as vegan, there’s a «v» next to it on the menu! So I asked again: «It’s tofu, how can it not be vegetarian?» She mumbled something about how their sofritas aren’t vegetarian. Whatever, I moved on.
(Heard her ask one of the cooks why they ‘re not vegetarian, unfortunately couldn’t catch his response)
3. Got to the cashier. Asked her: «Hey, have your sofritas here always not been vegetarian?» Her response: «Yes.» Me: «Then why is there a v on the menu next to it?» Her: «I don’t know.»
I’ve ordered sofritas many times there in the past, so I’m very concerned that either their sofritas here aren’t vegetarian (as they’re advertised to be everywhere). Alternatively, none of their staff has a clue. Not sure which is worse.
Relatively small portion (compared to the past) means that I’d give this place negative stars if I could.

I love this place but I have to say I went yesterday and the worker dropped a few pieces of meat into the chicken in accident. After she took out the chicken from the cheese container she did not throw away the cheese that was touched. This really disgusted me because I was next in line and Im a strict vegetarian. Maybe some strict rules on meat vs vegetarian dishes should be made at chipotle.

If possible, please pick a different location.
Like many others I don’t usually do reviews on chain restaurants, much less negative ones, but this one is seriously bad. This place completely ruins the Chipotle image.
Pros: Chipotle always tastes good
Cons: Everything else. Poor portion size. Mistakes all around. Overcharged. Unpleasant staff.
This is how it went down. I ask for: burrito bowl, tortillas and vinaigrette on the side, guac instead of meat, salsa (2 kinds). Not too bad right? This is what I got: The second person forgot my vinaigrette. Third person gave me guac and wrote down chicken and guac. Cashier, forgot both my tortillas, salsa and charged me chicken/​guac without confirming my order. I had to protest that my bowl was veggie and remind her that she forgot my tortilla and salsa. She still left my salsa sitting there. Good God lady, are you working or sleeping. Chipotle you failed me. I was so annoyed I went and ate at a Ramen place to make myself feel better.
Unfortunately, I’m probably going back today because Chipotle is addicting and this is the only location in walking distance. Eventually, I’ll learn to get over you.

I almost never review established chain restaurants like Chipotle because I don’t think they or other people care, but maybe they do care these days since their image is going down. Unfortunately, this location is not doing much to improve it. Chipotle is awesome because its supposed to consistently deliver a delicious, nutritious, and filling meal at a reasonable price. Twice in a row now, they’ve ran out of my two favorite toppings (fajita veggies and corn) around 9:30 PM. I realize that’s late and ingredients run out, but for a chain like Chipotle that has its daily inventory needs down to a science, this should not happen twice in a row. I go to a chain like Chipotle and not the local burrito place because consistency and quality is expected based on its brand name. In them trying to save a few dollars on potentially not wasting that extra batch of corn and veggies, they will lose many customers that will just stop coming past 9 PM. Just make the extra batch, guys.
Also, their rice here was wack. Barely warm, many kernals seemed either uncooked or overcooked — basically dry and inedible.
Going to Qdoba next time.

Despite recent food safety scares and warnings from loved ones not to, I came with a friend for lunch because I had a coupon for a free meal. How could I turn that down? I hadn’t had Chipotle in years and I had missed the gigantic burrito bowls so much. When you get to build your own bowl from a selection of yummy proteins, toppings, and salsas, not much can go wrong. If it does, just throw some hot sauce which is readily available. Service was fine — on par with what you’d expect from this type of chain restaurant. I am writing this review three days after my meal and I have experienced no adverse effects. Though this meal was free, the opinions here are honest and my own!

Worst chipotle I’ve ever been to. I’d stop going if I wasn’t addicted lol. They’re constantly running out of things and giving half scoops of everything. Definitely needs a new manager!

Firstly I wanna say I’m a die hard chipotle fan. Whenever I don’t know what I want to eat, I usually end up at chipotle. It’s cheap, you get tons of food, and it tastes like something God made himself. That being said, this place SUCKS. Not because of anything bad with the three things I mentioned above but because of the service.
I went to this other chipotle where I saw this nice, awesome chick make this gigantic burrito for this guy with «double wrap, double meat». I have a reputation for eating a lot so this was like something out of a wet dream (from drooling in my sleep). I asked her about it and she informed that any chipotle should be able to make it for you and it doesn’t cost any more also! I was too excited at this point and she even offered to make one for me on the spot but I turned it down cuz I was in a rush at the moment and my burrito was almost done.
Fast forward a couple of days. I went to the gym and worked up an appetite so I drove over to this chipotle. I tried to ask if the First Lady if she could make it a double wrap and she said sure. I’m on a roll (no pun intended). Then I asked the next lady if I could get double meat, then she just ignored me. Then I repeated myself and then she looked at me, then ignored me and then started muttering under her breath, then I asked if they could make it like a giant burrito, and then another lady answered saying they don’t know how to do that while I could blatantly see the second muttering stuff (I’m assuming it’s about me). In the end, I just gave up and asked the third lady to get rid of the second wrap and make it a regular burrito.
I didn’t mind that I just walked away with a regular burrito (well I did mind a little but only cuz I was hangry) but I was mostly pissed about the second girl blatantly muttering under her breath. Look me in the eye when I’m saying something and if you don’t know then just say it. Someone like her does not belong on the line talking to customers. She’s definitely a BOH kinda person so stick her on chopping duty or something (tats on rift arm).
Granted it was dinner time and it was a little busy but the whole point of people in food/​bev industry is that they gotta work under pressure. And if they’re in the front, learn how to not seem like a witch. Obviously this place is right in university city so the people that work there are probably kids but you think a college kid would’ve learned manners at this point in her life. I’m curious to how she’ll fare in the corporate world when there is potential more crap to dealing than just particular customers (I’ll admit) like myself. Unfortunately I came here more than the place in center city because of easier parking but I much rather deal with parking that deal with her (people talking under their breath is one of the things that sets me off as you can tell).

The veggie bowl is great and they also have sofritas to add to the vegetarian options. Overall it’s a typical chipotle. It gets really full around lunch and dinner, but the line moves pretty quick.
This location runs out of things (like guacamole) sometimes, but I haven’t had this problem often. However they do seem to have unexpected closings a lot more than often than any other location I have encountered. They often close here for bad weather or random unknown reasons (while the surrounding restaurants stay open).

My daughter and I had a lunch date yesterday and decided on Chipotles.
We have had Chipotles before but this time was quite disappointing. I wanted to place two orders. The first, a bowl. The second, a burrito. Both with the same ingredients. I noticed that the initial server was in an unusual rush thus making her 1^st mistake in giving me chicken when I asked for shredded beef. When I informed her of her error, which wouldn’t have occurred if she was listening, she then stated that if she added Barbacoa, it would be additional costs to me. That was her 2^nd mistake. I didn’t ask for a mixture to begin with. And once she realized her error, she grabbed the bowl and threw it into the trash. I had no idea Chipotles took part in throwing away food just for the hell of it.
Now, onto the burrito. Once I began nearing the end of the line to pay for the order, I realized that after they added the Barbacoa to the burrito, someone then placed cubed steak onto it. Which I never asked for. I made it pretty clear to the servers that rushing orders causes unnecessary mistakes and voids quality customer service. The cashier apologized for the inconvenience that the servers should have given.
Overall, although my daughter and I enjoyed the flavor of our lunch, it wasn’t a pleasant experience ordering it. I wanted to get out of there in a hurry from being so aggravated.
Do better Chipotles.

I write this review as a lover of this chain of restaurants, this gateway drug of mexican cuisine, this staple food of college students. I’ve even consumed the koolaid on the whole «naturally raised» meat, ethical sourcing and so on. I’m a believer in Chipotle.
That being said, I have found myself consistently disappointed with the performance of this UPenn University City chipotle.
The quality food varies considerably. Stale rice, dry chicken/​steak, inconsistent preparation/​proportioning of burrito ingredients are all commonplace here. Service is slow, stuttering and even rude at times.
I understand that this is a «Fast food chain» and at ~$ 6 – 7 a burrito, what can you expect. But compare this specific branch’s performance to your average NYC branch, or even the center city Philadelphia one, and you’re bound to be disappointed.
To the casual passer by, avoid this Chipotle! To the Chipotle fan looking for a fix, fall back on this only in the darkest of withdrawals — but prepare to be disappointed.

Honestly, you can’t really go wrong at chipotle. It’s always healthy, reliable, and really delicious. I always get the burrito or salad bowl with brown rice, fajita, chicken, corn, mild sauce, lettuce, and guac with a tortilla on the side. I can count on it tasting the same everywhere I go. Only 4 stars for this particular establishment because the service is spotty. The workers can often be rude or slow and not very friendly. Otherwise, no complaints.

Honestly, it can be difficult to find healthy food around campus without resorting to salads, so I always go to Chipotle when I’m feeling a little low on the veggies. If you avoid the sour cream (and white rice), you can get a pretty healthy meal for less than $ 10 here. I love the taste of the cilantro in the rice, and the chicken is usually juicy! The guac is also excellent, but up to you whether it’s worth $ 2. They’ve been getting stingier with ingredients lately, so now the burrito bowls can fill me up for 1 meal (I used to do 1.5 or even 2 sometimes).
This Chipotle doesn’t seem too different from any others, aside from the convenient location… which means it will always be packed with students during the academic year! The line often wraps around until it hits the door, and even though the service is usually efficient it’ll still take you a while to get to the bar. Please pick out what you want in advance, or else everyone will be waiting for you.
Pro-​tip: They have an online ordering system where you can pick up at the cash register! Saves you a good 15 minutes of waiting. There’s also generally no line before 11:50 AM (and sometimes not the hottest ingredients), but anything goes after that.

If you’re a Penn student looking for a quick and inexpensive lunch or dinner, this is the place to be. Over the years I’ve been to Chipotle countless times, either for take-​out or dine in.
However, I do feel that Chipotle’s hype leads to a less than ideal experience. At peak hours, the line often stretches to the door, and this leads to inconsistency as they rush to quickly make burritos. It can also be a 15+ min wait frequently. I’ve been here when they are missing basic items like chicken or rice.
Qdoba is just around the corner (40^th and locust) and offers similar fare with less crowds, but something does bring me back to Chipotle. Chipotle’s steak and chicken are both delicious and fresh, and their burrito bowls are a (relatively) healthy and very filling dining option.
Recently, I’ve been going to Chipotle a lot less, but it is still a staple in University City.

I’m still a fan, but definitely some problems at this location in the last ½ year.
Seems like they are not able to retain staff.
I come in twice a week and I now very rarely see the same people working. Every time I walk in it seems like they are interviewing.
Because the staff frequently changes the service is often painfully slow. Quality of the food is inconsistent.
Why can’t they keep people? Economy recovering and they are not paying enough? Poor management?
Do something to fix this problem…

Do not understand the hype about Chipotle. The consistent crowd made me curious about this place, but
1) The Mediocre food isn’t worth the line.
2) Filthy and messy cashier’s counter – you could just imagine the dirtiness in the kitchen.
3) employees have zero patience and sometimes show rudeness to customers.
4) Do they ever Empty the trash?

I’m not a huge fan of chain restaurants. Whereas many people like their consistency from location to location, I love the individuality and uniqueness of restaurants when I choose to go out to eat. Now saying this, I still like Chipotle. Why?
For one, you can see all the ingredients right in front of you and you can have them put together any way that you want to, I def recommend a burrito bowl. You’ll have lots of choices for the ingredients and they all seem fresh enough. And with the added hot sauce, the final result is spicy Mexican food which I love.
The Chipotle outpost in the University City section of Philadelphia is clean and staffed by friendly people. It is prob not that different from the many other branches around the country … but it is still a viable option for a lunch or quick dinner when one is needed.