Picture this. In from out of town to run the Rocky Race, woken up at 2am by the hotel’s fire alarm, running the race at 7am in freezing temperatures, no Chick-fil-A in NYC(at the time), finding Chick-fil-A in Philly after a hard run race. Yes, I’m sure you can deduce from those circumstances that my four-star review is a little skewed. But hey, the spicy chicken sandwich and lemonade still hit the spot even if they aren’t a Mens Health approved recovery food. In my opinion, a much better tasting option than some of the other fast food chains. Even my non-Chick-fil-A-believing girlfriend was won over on that day. Was running a race in the freezing cold the day’s victory? Or having Chick-fil-A afterwards? You tell me.
Courtney H.
Tu valoración: 2 Drexel Hill, PA
Due to the two most recent experiences I have had here, I had to give Chick 2 stars. My meal when I order here is always the chicken nugget meal. The past few times, some of the nuggets in my 8 piece were undercooked. I had to spit out at least one nugget. Guys, it is not difficult to make nuggets! Please get it together! On my most recent trip, the cashier handed me my ketchup. The ketchup had goo all over the outside of the packet! My hand was so sticky, as well as my purse when I stuck the ketchup in my bag. I spent at least 5 – 10 minutes washing my hands and cleaning the outside and inside of my purse before sitting down and eating. I ended up throwing out half of the ketchup packets that were given to me. Disgusting!
Dean V.
Tu valoración: 1 S HARRISN TWP, NJ
A Chick-fil-A in Philly that doesn’t honor Flyers promotion?!? No apology, just a «we don’t honor that» .Worse Chick-fil-a I’ve ever been to and will never go to again. Slow service and sub-par food…
Matthew C.
Tu valoración: 5 Morrisville, PA
I indulge in Chick Fil A for lunch once every couple of months. After my excellent dining experience yesterday I felt compelled to write a review. I arrived around 1:30 expecting a line but hoping to avoid the lunch rush. Unfortunately, I came across the longest line I have ever seen at this location. I was apprehensive because I hate lines, but I had a Chick Fil A gift card I wanted to use so I reluctantly entered the queue. My patience paid off — the line moved efficiently and I was through the line and delivered my food in no more than 5 minutes. My spicy chicken deluxe combo was perfectly executed. The sandwich was neatly constructed and fresh. The fries were hot and crisp. My bottle of water was cold and quenched my thirst. I’ve been to this location at least 10 times. There is always a line of sorts, but the line is handled efficiently with prompt, but courteous, service. The food is always hot and fresh. 5 stars is warranted for darn near perfect execution of their business concept every time I’ve lunched here.
Jay P.
Tu valoración: 5 Philadelphia, PA
Good chicken
Gary L.
Tu valoración: 4 San Francisco, CA
I’ve only recently jumped on the Chick-Fil-A bandwagon, and I’m not disappointed! This particular location is in the food court of a mall, and there is almost always a long line, which is a testament to how good the food is. The service is quite nice as well, assuming you catch the person at the register during a non-rush hour period! My go-to’s are the grilled chicken nuggets, the spicy chicken sandwich, or the chicken strips. The grilled chicken nuggets are good in concept, but in execution are only mediocre. They are pretty decent pieces of meat, but often times they have no shape and look like a misshapen jumble of grilled chicken, making it quite unappetizing. The meat quality is good enough, although I’ve bitten into unknown things once or twice. The spicy chicken sandwich is always delicious, and is made even more delicious with Polynesian sauce with every bite! The chicken strips are probably my favorite things at Chick-Fil-A. They are a decent size, fried evenly, and seasoned nicely. My go-to sauce at Chick-Fil-A is usually Polynesian, but these chicken strips come with a honey-roasted BBQ sauce that is easily one of the best sauces I’ve tasted in my life. I would say the grilled chicken strips deserve 3 stars, the spicy chicken sandwich gets 4 stars, the chicken strips get 5 stars, and the sauces get 5 stars as well.
Vincy O.
Tu valoración: 1 Philadelphia, PA
I always go to chick Filaduring my lunch break & get the Cobb salad. This particular time 90% of the leave were withered brown and slimey! It was absolutely repulsive! Called and talked to owner, Fred who stated he would replace it but couldn’t make it back because I had a meeting. Check your leaves before you eat them!
Brandon K.
Tu valoración: 4 Philadelphia, PA
Chick-fil-a consistently has some of the best chicken around. This location in particular can get crazy busy during lunch hours but the lines are usually efficient and the service is quick. Unlike other Chick-fil-a’s, you may not get the usual smiles and«my pleasure» response to «thank you» but Big Ed is often seen smiling and establishing order to the chaos. Despite the hectic pace, they get the orders right, and the food is on point. Chicken tenders are always juicy and not dry with the right amount of crisp on the outside and the waffle fries are seasoned just right. You just have to remind them on the sauce you want with your chicken and waffle fries. Seating is within the food court area of Liberty Place, and there is plenty of it! Enjoy some delicious chicken!
Paul R.
Tu valoración: 1 Philadelphia, PA
People preparing food can be heard while they make it. I don’t think talking about all the girls they slept with from the night before is an appropriate conversation. Not only that but only one of the two girls working was pleasant. I unfortunately did not get the nice one. Marishella or whatever her name is was beyond rude wouldn’t even look me in the eyes and just held her hand out after giving me my total. Dropped my changed in my hand and yelled… next!!! Salmah was an absolute sweetheart and beyond polite to her customers and to me when she handed me my food. Would never go there again. Place is dirty looking.
Chris E.
Tu valoración: 5 New York, NY
Thank goodness: a Chick-fil-A that also serves breakfast(until 10:30). The chicken biscuits are addictive. Note: this location does not have the automatic«My pleasure» and other pleasantries that other Chick-fil-As usually have, but it’s nice customer service by Philadelphia standards. Why is customer service in Philadelphia so surly? Must be a cultural thing.
Cynthia X.
Tu valoración: 4 San Francisco, CA
I normally would not review Chick-Fil-As, or other fast food chain restaurants for this matter, but I just had to had to review this one. Why? Because my discovery of this place made my day, week, month and is still continuously making me happy. Growing up in the south, Chick-Fil-A(and sweet tea) is a staple. I even knew what items not on their menu that you could order! Then, I left for Northern California(where at the time, there was no Chick Fil A, but now there is!!!), then I moved farther away out of the US, where there really wasn’t any Chick Fil A. So imagine my excitement when I moved to Philly and saw the Chick Fil As on Columbus and in the Airport! Problem is… I don’t have a car, and they are just too far away for me to make a trip out of it just for fast food. Luckily, my Chick Fil A sensing skills are really great. I was walking down 16th and saw someone carrying a Chick Fil A bag. I knew it couldn’t be far, but having never gone inside the Liberty Plaza mall, it took me a while to locate this Chick Fil A in the food court. It’s in the very back of the food court, and there’s generally a long line at lunch. They offer the full menu, and it’s pretty standard. They are generous with all the sauces, so just ask! Another reason I like this place is because I was randomly selected to fill out a customer satisfaction survey for a free sandwich, which they made a big deal of with this clapper they used. 5 stars for quality fast food but minus 1 star for being so darn sneaky and hidden in the food court of a mall that I wouldn’t even call a mall.
Kitty K.
Tu valoración: 3 South San Francisco, CA
There’s no Chick-Fil-A in SF so when I was walking around exploring Philly in March of last year and saw them in the Penn Center, I was so excited. I grew up eating Chick-Fil-A in TX so it’s a nostalgic thing. I always get an order of their chicken nuggets and a deluxe chicken sandwich with Polynesian sauce. That sauce, so addicting! The line here is fast but my gripe is the actual wait for the food. Takes forever and a day, especially when you’re hungry. =/It’s in the food court upstairs so there’s plenty of seating.
Brandon C.
Tu valoración: 4 Toronto, Canada
I came here because I found this location on Unilocal(and there is no Chick Fil A) where I live. The location is in the Liberty Center food court. It is not apparent when you top the escalator, but it is there toward the back of the food court. The food is Chick Fil A fare. The lines can be long, but we’re not on two of my three visits. I was disappointed that they were completely out of breakfast by ten one morning. This is where I took a star. The great thing about this location is a man(whom I assume is the manager) named Big E(Ed). He is boisterous, happy, and super enthusiastic. His kindness and positive attitude seemed infectious. Two other employees(who have been there on my other visits) Kira and Brentni are also first-rate. It is not often you get great service anywhere, and some other Chick Fil A’s I have visited seem a bit too forced in their«my pleasure“‘s. Not here. Love the enthusiasm.
Thuy H.
Tu valoración: 3 Philadelphia, PA
I love Chick-fil-A esp their Asian salad and the spicy chicken sandwich. I just hate the line here! The line moves fairly quickly, but the wait for your actual order is dreadful. And to make it worse, when they call out your name, you can barely hear them bc the mall is so ridiculously loud! They need a better system… just not sure what they can do to make things faster. But, a plus is that service here has always been very very nice.
Matchu Peach U.
Tu valoración: 2 Philadelphia, PA
5 stars for a tasty chicken sandwich. Minus 2 for hating gays. Minus 1 for making me feel like a hypocrite since I can’t seem to stop eating there.
Michael H.
Tu valoración: 5 Philadelphia, PA
The manager here knows how to run a proper fast-food establishment. The counter girls are well trained and polite. The food comes out hot/fast. The line can get pretty long during lunch hours, especially on Fridays but it’s never taken me longer then 10 minutes from start to finish. Chick-Fil-A is the best, and this is the best outpost I’ve visited in the Philadelphia area. Closed on Sundays but thats not their fault.
Julie M.
Tu valoración: 5 New York, NY
Great chickfila. It opens early and has a large selection. The chicken biscuit I had was very tasty as always. The staff was very generous about free refills. All in all, I’m very happy with my experience at this particular chickfila.
Wally W.
Tu valoración: 4 Santa Rosa, CA
Awesome, awesome. From where I come from in Northern California, Chick-Fil-A’s are a pretty rare fast-food restaurant. I came here for breakfast one day and lunch, another. The chicken biscuit(breakfast) was good. It was served so hot. The hash browns were also good, they could have stayed in the fryer a few seconds longer to get crisp. The chicken sandwich was also good. I’ve had this one before, but it’s always good. I’ve never had breakfast here, so it was unexpectedly good. The fries I ordered with the standard chicken sandwich also weren’t as crisp as I’d like. It looks like either their fryers aren’t hot enough or the timers are too short for the potatoes. Really standard speed service as I’ve experienced at another Chick-Fil-A; it’s good.
Jerry T.
Tu valoración: 1 Philadelphia, PA
Let me preface this by saying that I was a longtime proponent of Chick-Fil-A. I went to college with two of the founder’s kids. I love the story behind it — and, they’ve been a stable place of employment for many college kids. However, it’s no longer on my go-to list. First, let me talk about some of the reasons based on this particular location. Service is fast even if the staff is generally distracted by their own conversations. However, the food has often been sitting too long and has lost its crispness. Soggy chicken sandwiches and nuggets don’t make me very happy — but, 8 of 10 times, that’s what you’ll get. I’ve been short-changed a couple of times, one of those, I’m convinced, was on purpose. Back down South where I was introduced to Chick-Fil-A, the food was always fresh and the chicken crispy. In fact, in the South I could always get their chicken salad sandwich grilled(which is the only way it could possibly taste good since they’re made ahead and refrigerated). Try asking for it to be grilled here — not gonna happen. Now, about their corporate image and politics. Yes. They have absolutely supported anti-gay groups. Yes, I have written to them twice about these practices and their responses are purposefully written to hide their support of these groups — I’ve found their responses to be condescending and, frankly, shady. They don’t want to LOSE the money of the gay community, but their actions are blatantly anti-gay. Thankfully, the quality went downhill at the same time as their judgment. .. so, it doesn’t bother me that I no longer eat at this or any Chick-fil-A location.
Jumi Y.
Tu valoración: 5 Atlanta, GA
Truett Cathy is my best friend. I’ve loved this place since I’ve had my first taste of their chicken nuggets. It’s even better now with the addition of the spicy chicken sandwich. I never knew the chicken sandwich could get any better. It’s probably not the healthiest food in the world, but they use 100% peanut oil for frying, and everything is fresh made their from their sandwiches to their lemonade. My only qualm is the styrofoam cups that they use. If you want super fresh food, ask for the fries without salt or the sandwich without butter and they will make you a whole new one.(I haven’t tried that, but I had a friend who worked there that gave me that tip.)