Cardinal USA Fuel Oil

I am a first year energy co-​op member and I had to switch home heating oil suppliers when I ran out of fuel on the coldest night/​day of the year because my chosen supplier (based in price) couldn’t make an emergency delivery.
I called Cardinal heating oil at 8 am the Friday morning I ran out of fuel (house was down to 52 degrees and I have a 3 year old and 3 month old at home) and the gentleman told me that they could make a Saturday delivery at the $ 2.50/gallon price they quoted through the energy co-​op, but I’d need to call back in an hour or two once my preferred supplier choice was switched to Cardinal oil heating supply. I switch the preferred supplier, called them back within the hour, and low and behold, the same guy who told me not even an hour earlier I’d get a Saturday delivery at the $ 2.50/gallon rate with no emergency fee now told me the best he could do was a Monday delivery at 2.69/gallon. That’s a $.19 per gallon increase and two day delay in less than an hour! When I asked why the delay and price increase he said other deliveries had come up and at the time I called earlier he didn’t have the current day’s price. When I stated that 19 cents in one day was quite a big jump, he got combative and said, and I quote, «I don’t control the stock market. The price is what it is, do you want a delivery or not?» I asked him what the oil price was for non energy coop members, and he angrily answered that 2.69 was the coop price and «do you want a delivery or not?» I said the increase was suspicious and that I was only looking out for my best interest. He continued to argue, so at that point I told him I was going to notify the energy coop of the situation. In response he said «well, make sure you tell them how the other suppliers in the coop that you contacted before me couldn’t deliver for a week.» Says it all right there, eh? Why not come right out and tell me «hey, I know you’re desperate so I’m going to gouge you.»
In the end, it worked out for the better as I contacted another energy coop supplier/​partner, Inter-​county oil supplier inc from Glenside, pa, and they not only could make a same day delivery without any «emergency fee» (take note Shipley Oil and your $ 150 emergency delivery charge on top of the cost of oil) and at the $ 2.51 price they quoted through the Energy Coop! In addition, everyone I spoke to at Inter-​County Oil Supply, from the customer service reps to the two guys who delivered at 9:00 pm on a Friday in 15 degree temps, were friendly and appreciative for my business.

I have never actually written a poor review online but after my interaction here I was compelled to write this. If I could give no stars I would.
I will say that for about a year and a half I had no problems with this supplier. But towards the end of 2013 and into 2014 I had nothing but issues with trying to get the payments set up correctly with this supplier. I had set my account up with automatic delivery but for some reason in 2014 I kept getting invoices instead of having the account charged automatically per their automatic delivery agreement. I had to call four separate times for four separate deliveries to get the payment set up to my credit as per agreement for invoices I should not have been getting. Finally the last delivery I had in February I gave up, called Cardinal and decided instead of continuing with automatic delivery it would be less hassle for me to just write out a check and just control the deliveries so that I would not get charged any late fees for deliveries I didn’t know about (since they could not seem to charge my credit card correctly per the automatic delivery agreement).
Now I have moved out of my place and they said that I was still on automatic delivery and only changed the «payment type» even though on the agreement there is no other payment type available for this type of service except credit card. The only thing they could do was offer me a ~$ 44 discount on a $ 316 delivery which I will not even be using!
I will never work with Cardinal Fuel again and will definitely be telling everyone I know that if they need oil, it just shouldn’t be done with Cardinal.