Ascentive LLC

As a mildly tech savvy, live-​at-​hom, 20-​something I am basically on call ²⁴⁄₇ to supply my parents with free tech support. It’s pretty mind numbing…
«how do I get to facebook?», «This program is asking me if I want to close it out… do I want to close it out?», «Where is the recycle bin?», on and on and on…
I’ve been looking for some kind of way to get out of constantly having to fix really simple issues (Have you tried turning it off and on again?).
Weirdly enough I got and email out of the blue around Christmas from Ascentive with an offer for unlimited remote tech support. We have a similar system where I work for the IT people and it’s always been really convenient… so I thought It would make a cool Christmas present to give to them.
I half expected it would be one of those Indian support companies and that my parents wouldn’t be able to understand the people on the other line, but they’ve had no trouble with them. And the service is actually unlimited. We’ve had it for like 6 months now and I’ve haven’t been charged and my parents have called the number more than a dozen times for all kinds of things. «Fixing the printer» (new ink cartridge). «Fixing the monitor» (Wire in the back came loose)…The tech guys have been really patient, with my mom especially (I don’t envy them at all!). They’ve been really happy with it… Best Christmas present I’ve given. (and kind of a gift to myself in a way!)