America’s Best Contacts & Eyeglasses

I’ve been going to this location for over five years and hasn’t had any problems at all. The employees are very professional and very helpful. When I went there for the first time it was for glasses and after a year on glasses I wanted to transition to wearing contacts and they explained everything to me. Also when I wanted to try colored contacts they even had given me a trail color because I wasn’t sure. Recently I went back to get two pairs of glasses and it came to 104.95 but since my prescription was –3.75 they recommended not to get the regular lens and I had to pay $ 135 extra for those two pairs. It came out to $ 240 but I would rather pay that then get some shitty thick plastic lens that would not help me. Not even a week later yesterday they called me that my glasses are in. Never had a problem with this place always will be a returning customer.

Everything went smoothly with my appointment, I paid and tried on my trial pair of contacts. I have very sensitive eyes and I wanted to make sure they didn’t irritate and fit well, I explained this to the dr and the person who rung me up and both said it was fine and I could try them on. When I went back to the area, a very rude blonde woman began berating me with questions and acting like I walked in off the street and was waiting to steal something. I told her I already had and exam and paid and was trying on lens, she proceed to get my chart continue to interrogate me and follow me around the relatively small and open area. I told her I wanted to wait I minute to make sure they didn’t itch me, and she said well they are temporary and to come back if I had a problem. I was probably there a total of two minutes looking around to see how my lenses felt, this woman ruined the whole experience for me and reminded me why I stopped coming to Americas best. Had it not been for her awful customer service (and she wasn’t even the one helping me,) I would have given this place 4 stars for the doctor being quick and helpful, the guy who actually helped me was friendly and they were open on Sunday for a short notice appointment. But when I spend $ 150 bucks somewhere I would like it if I weren’t treated like a criminal two minutes later.

If I could give zero, I would. Flying and needed updated prescription for contacts. I always order from 1800contacts because I know I can get them overnight. Was told I could not get my prescription until I wore their «trial» lens for a week! Been wearing contacts since I was a kid when only they offered were the hard lens and never had this crap happen!

I recently purchase a pair of glasses and they were good quality. The services there were very professional. I opted not to buy the warranty service and i regretted it. A month went back and i broke my glasses that was due to my fault. I explained to the manager there and they help me out and gave me a replacement free of charge. I will definitely be a returning customer.

I am a little leary of this place mainly because of all the reviews I’ve been reading ! Because of this I went into this building almost like an attourny that has studies all the small tid-​bits of the fine print and my rights to get the deal they are advertising and shoving down your throat.
Anyhow, I need glasses (JUST glasses), therefore, here I am.
I arrived 15 minutes early for my exam that was suppose to be at 3:15pm and finally got called into the pre-​test room at 3:53pm.
Anyways… Get my glasses a couple weeks later after ME having to call THEM, only then for them to say «Ohhh uh, we called…»
No you didnt.
Stop.
Cut it out .
Glasses served their purpose.
Went onto groupon and took advantage of one of the deals and got a pair of nice Ray Ban’s from a place around the corner with marvelous service and lens repair service included in the price of the glasses.
America’s best is the gateway to other more rewarding options. Its a good starter.
Its like playing Pokemon and Yu-​gi-​oh leading to Magic the gathering.
Or one drug leading to the next. I dunno.

I had one of the arms of my glasses fall off and on a whim walked in here to see if I could get it fixed. I walked in and asked if someone could look at them and would pay to get them fixed. The lady and man were at the desk looked at them and then just continued to say «They’re broken» multiple times. I then pointed out the them that they were not broken and that one of the pieces simply loosened, to which they responded «They’re broken» again and handed them back to me.
I have worked at one of the most well known optometrist offices in Virginia before moving to Philadelphia and this is not how you run a business. They were extremely rude and failed to offer any type of customer service.
I went somewhere else and they fixed them within a few minutes. Would never schedule an appointment and after seeing the other reviews for this place, I can tell they are losing a lot of business from their lack of effort in more than one category.

I am upgrading my review because I received a call from the store manager, Jim, as well as the District Manager offering their apologies for the way I was treated. They understand and agree that being refused service for a rather urgent need is unacceptable. They assured me that they have discussed this with their staff to keep this from happening again and went out of their way to help me with my eyecare needs. They have restored my confidence to the extent that they do care about their customers. I may now be visiting one of their other locations which is geographically closer to me. All in all, I appreciate this company personally addressing this situation with me and making a valiant effort to correct the problem.

Total Scam. Stay away. 2 pairs of glasses for $ 69.99. NOT. Try more like $ 200 after they add all the NEEDED extras. After waiting 2 weeks they didn’t even get the order correct and I can’t see out of the glasses they gave me. I should have known when they did not accept my insurance plan they were not on the up and up.
Edited 07/​30/​2012. Apparently this website is monitored by the Location. After my review I got an email and a Voice Mail. I was invited by the manager to come in and they would make it right. I was given a refund for the difference and the glasses are being re-​made. I was told it is a training issue and it will be addressed. I am very happy that they took the time to respond and I feel the manager truly cared about my experience.

This place is the worst. The «deals» they offer are definitely bait-​and-​switch. If you need to «thin out» your lenses because they are a higher prescription, the price goes up a lot. And there are lots of other «add-​ons» that raise the prices. The service is also horrendous. More than once, America’s Best lost or broke my glasses, causing delays in my receiving them. The people who work there are unfriendly too. And they act like you are a huge pain if you ask them to fit the glasses to your face. Go to Philadelphia Vision Center across the street instead. They have great service and a cute dog.

«$ 69.95 for 2 Pairs with Free Eye Exam» — Typical bait and switch.
I went there looking for glasses. Was told that the «free eye exam» was only if I was getting 2 pairs of glasses. I was wondering why 2 pairs was cheaper than 1 pair.
Asked the receptionist what the price of «no-​line bifocals» would be. She said, «Oh, that would be about $ 240.00» So that fast, we went from $ 69.95 to $ 240.00.
I have a friend who makes eyeglasses and was informed that the cost for making bifocals is minimal.
Needless to say, I walked out.
I never got around to finding out what it would cost for «photo-​sensitive» lenses.

I went here for a much needed eyeglass and contact lens exam after hearing mixed reviews from co-​workers…
I had an appointment and only waited a few minutes before being called back. The doctor made me feel very uncomfortable. His snarky, condecending remarks really took me by surprise. For example: he asked me to read the lowest row of letters; I started but couldn’t finish so I said this and read the row above it instead. He responded with «WELL, I did say one you could READ, RIGHT!!!» and «YOU CAN ALWAYS TELL THE ONES THAT DIDN’T PAY ATTENTION IN SCHOOL!!!» He hurled a few more insults before the exam was over. I just sat there in silence and amazement that this moron actually spoke to someone in this manner… totally unprofessional and uncalled for. I REALLY wanted to say something to the front desk, but didn’t…

I picked out frames from the front, was told they’d be ready in 7 – 10 days, and got rang up. $ 250 for all. About 3 weeks later I hadn’t heard anything so I called them– they said they were in and when they called the number was disconnected. I asked what the number was they had for me and it was wrong (1 digit was incorrect). So I went in to pick them up. I sat and waited while they got my glasses. Somehow she broke the frames so she got the same frames on display and tried to put my lenses in… which broke the frames as well. She responded the frames I picked must be defective. A female manager came over and told me to pick out any new frame I wanted at no additional charge. I did and she said she would put the order in with a memo saying to expedite the process since I had already waited so long in the first place. She also put the lenses in a pair of frames and told me I could have them to just get me by (not the most attractive frames, but hey…)

Fast forward 2 weeks– still nothing. So I called yet again they responded someone would call me when they were ready. I asked what the number was they had on file (still 1 digit off). I had them correct it (yet again). I called a week later and the woman said she would have the manager call me back (with no explanation why). The manager called the next afternoon and said the order was never put in and she put it in that morning. She apologized profusely. I asked her if I could cancel the order entirely because at this point I was fed up. She said she would give me $ 50 back. So, a week after this conversation I got an automated call saying my glasses were ready– FINALLY!!! I went to pick them up (and the $ 50 refund). I will NEVER go back again…