Advanced Auto Parts

Advance auto parts need to start hiring friendly employees who want to help customers. I just visited this store in Holmesburg Shopping Center
8445 Frankford Ave Philadelphia. This girl name LUCY was so rude and gave me so much attitude because I wasn’t sure what type of light Valve I was looking for, left the store angry and told her I’ll take my business else where.

Anthony the manager on duty was great today he could not do anything on the store level to help out. Shonda on other times was horrible would not help me at All with the problems i had Kevin was not helpful at all I guess they were all trying to follow the store and company policy. Once i called the corporate office they took care of me and gave me what i wanted the online price for the parts i wanted and to use my gift card. Anthony was the best Shonda and Kevin not so much help.

The experience was absolutely horrible ! I would not reccomend this place to any certifed mechanic or do it yourselfer. The customer service staff and its management team need to learn a thing or two from its competitors. In this fragile economy it’s important to remember who comes first and thats the customer. I was extremely disatisfied with the level of service I recieved on August 8^th 2014 around 3pm eastern standard time. at the location in the 19 147 zipcode in south philadelphia 1001 washington avenue. The service counter clerk who was present blantenty disregarded my presence and need for service. He ignored me. I left the store and ultimately had to come back since I was still in the neighborhood. After a phone call and further review and speaking with an in house general manager I was still unable to get the level of service I normally get from any other advance auto parts institutuion. There is a serious problem here at this partcular store that needs immediate resolve. How does a phone service customer take precedence over an actual live customer thats already in the store? I need someone in upper level management or the escalation team to please explain this so called policy to me in further detail. The amount of arrogance of the clerk and manager was probably the worse I have seen in my 10 years of service in auto industry. I waited approximately 10 mins before I decided to walk for a lack of interaction with the african american customer service clerk who was working that day. It was appalling to say the least and completely disrespectful. I will never go back there nor will I endorse the Advance auto parts brand or its affialites. If this problem is not resolved quickly I plan to file a formal complaint in writing to the Corporate offices to ensure that this type of behavior from an untrained staff member is simply not tolerated for it can impact severely the revenue of said business. With that being said I can only hope that for the sake of any further business with other patrons these needs be addressed and handled properly and with a swift resolution

Maybe she read it or the manager saw it, but complete attitude change this morning when I went to exchange some window wipers and pick up some fuses. She even stepped out from behind the counter to pick to find the right fuse. Guess people can change if given the opportunity.

I went to the Sunoco across the street (10^th and Washington) and after filling my tire, my car wouldn’t start… the people who worked there looked at me like I had 3 heads when I asked if someone could give me a jump. Apparently, at this gas station, «we don’t do that». They were, however, willing to SELL ME JUMPER CABLES AND THEN I COULD SEE IF A STRANGER WOULD HELP ME. SERIOUSLY. Then one guy offered to drive me to Pep Boys to buy a new battery (why are these even options?) but I would need someone to come install it. Finally, I walked outside and saw Advanced Auto Parts across the street.
The only negative of this part of the journey was that from the Advanced Auto Parts sales counter, you could literally see my car across the street, yet they would not go over there and jump it or replace the battery. So, I left a credit card and driver’s license and went across the street with a portable jump box and um well jumped the car myself (still can not believe I did that– go me!) Then I drove over and bought a new battery. They were very helpful. store looked clean. they showed me three options ranging from $ 90 — $ 150 (I had no idea what a battery should cost… but it’s about $ 10 higher than what I later priced out.) They did a good job explaining why each battery was better than the last (as the price went up) and what temperatures they start best in, etc. They all come with a warranty and I would have gotten a better one if I hadn’t planned on selling the car. They installed the battery and disposed of the old one. The whole thing took less than 30 minutes, including the time it took me to jump the car. The guy who helped me even apologized for how silly it was that they couldn’t cross the street, but those are times we live in and they can’t risk the liability.
I highly recommend these people and hope that the gas station realizes they are right across the street.