215 Get A Cab

I was in cab 0948 this morning and the driver almost hit another car, changing lanes without bothering to use the turn signal… the drivers should be required to take a drivers exam every year if not more often… NEVER AGAIN!!!

Do not use this cab service… I’ve had more than one instance where a cab driver did not know where to go to pick me up and I’ve been late to events, work etc. even calling half an hour in advance. I’ve also had the complete opposite happen where they would arrive ⁵⁄₁₀ minutes early, give me an attitude for not being ready, and then leave and the cab they would send over would then be late. They are not apologetic, rude, and lost!!! I got an über instead when the taxi cab said «call someone else I’m wasting your time» and über arrived within minutes.

Don’t use this company. The lady who answers the phone is rude and ignorant. She told me she could hang up the phone on me if I wasn’t happy, and that’s exactly what she did. I didn’t curse, raise my voice, or anything. I simply stated I didn’t speak to anyone and nobody came by. She instantly became upset. I thought, wow. Maybe she’s having a bad day. Then the customer who needed the cab said no, that’s how they act. I can’t believe people use them when there are so many options. Go to somebody who appreciates your hard working money. I work for a business who sometimes has to call cab companies for our customers. This will not be the one we use in the future.

I’ve been using this service for months (or trying to)… I fly every two weeks. They’ve cancelled my reservation 7 out of 12 times… all within 30 minutes of my scheduled pick-​up time.
If you’re not too interested in getting where you want to go, this is the service for you. Otherwise, call someone else.

Terrible, terrible service ! I made a reservation for 10am and placed it a hour ahead of time only for them to be 45 mins late ! such an inconvenience Not only that, I called to see where my cab was to be given the worst customer service. The lady that answered the phone had the worst attitude, hung up in my ear twice and when I asked for a manager she lied and said they didn’t have one. Lol this is the last time I will ever be using this cab service.

Last Sunday, I downloaded the 215 GET-​A-​CAB app while I was in Philly and reserved my cab for 5:15PM pick up to take me to the Bolt Bus stop for my 6:00PM bus back home to New York. My bf’s house is about a 15 – 20 minute drive away. At 5:13PM, my phone sends me a notification stating that my reservation was canceled. I am usually a mild mannered person and I don’t freak out easily, so instead of freaking out, I called 215-​GET-​A-​CAB to speak to someone and the girl on the other end said that she didn’t know why my reservation was canceled, but she assured me that a cab would be at the house in 10 – 15 minutes. Cool. This girl was totally professional, understanding, and helpful.
A little after 5:30PM, my bf tells me to call again because now I am cutting things close and they tell me that there are no cabs now and I feel like the woman who answered and the dispatcher were rude beyond belief. I asked what is the point of offering reservations if you can’t meet them. No one could give me an answer and they just kept saying that it was a Sunday. No one apologized, no one offered any solutions, and basically made it my issue to get myself to the bus stop (and I did miss my bus btw). I asked how come no one was calling me to tell me that no cabs were available since 5:15PM and I had to keep calling, especially since they had my number. I finally decided to give up on them and found a way to get to the bus stop, but on the way, the dispatcher calls me to ask me if I still needed a cab. I said no because you all are not helpful and unreliable and the response i received was «oh well, we don’t have anything FOR YOU, ANYWAYS» and then she hung up on me.
I just laughed at the utter lack of professionalism, but I did feel displeased enough to warn others about their unreliability. Perhaps there is better service during the weekdays, but I won’t be using this cab company ever again.

Love their phone application, was able to order a cab with a simple click.
Also, used them to call in to order transportation for our clients, so far so good. Especially loved that they emailed the receipt! It made my life so much easier to keep track of business expenses.

A basic, reliable cab service with some digital aspirations. We’ve been using this cab company periodically with no problem for at least the past 4 or 5 months. They have, without exception, been reliable and on time. They have always shown up, almost always about five minutes before the requested time, calling to let me know that they’re outside. Purely an informational call, not pushy like «hey, I’m outside waiting — would you hurry it up.» Some of the cab drivers are friendly, others silent or talking on a headset to someone. The cabs themselves are pretty much what you’d expect from pretty clean to almost as clean as you would prefer, with none of the sort that you don’t want to get into or feel the need to shower immediately after the ride. All in all, not any sort of limo or that upstart service, but meets all the expectation one would expect of a cab company.
With regard to the «digital aspirations», they’ve got this smartphone app that is a bit awkward to use, somewhat clumsy and occasionally unstable. So a bit of a frustration rather than a major fail or showstopper. Hopefully it will get better with time. I docked them one rating star for the app.
All in all, no frills, but reliable and and timely. About all that I ask for a cab.

I needed a taxi/​car service to get to a train station because of problems with the rail lines close to my home. I decided to try über first because that’s the new hip thing to do, but after an estimated 30 dollar ride, I decided to go old school with a cab company.
215-​GET-​A-​CAB has an app that was really easy to use (this is a really big deal for me). I was able to schedule a pickup time and destination and it was immediately confirmed. The driver called me to let me know when he was on his way, and even made it a few minutes ahead of schedule. The driver seemed nice, but I’m not an overly-​social person, so I didn’t try to have any real conversation with him, but he was very polite. I got to where I needed to go in time and saved over 10 dollars to what über wanted to charge.
The only thing I would have change would be to have the app give you an estimated charge for your trip. That’s the only reason I gave this 4 stars instead of 5!

I was behind one of their cabs on 5÷11÷2015 and watched the driver blow the light at the Rocky statue in front of the Art Museum. It was a good second and a half after it turned red and fortunately the couple waiting to cross (with a child on the dad’s shoulders) paid attention to the cab and not the walk signal. The cab # was P 496 and the time was about 10:52 a.m.

My husband left my suitcase in one of their cabs. While we had some trouble reaching the next driver of the cab that the suitcase was in, the people in the office who answer the phones were amazing– they were helpful, patient, kind, and considerate. They tracked down the driver and had him deliver he suitcase.
This is not the first time that their office team has helped me out– they have a good group. I’d say that 90% of the time I’m happy with the drivers, and 100% of the time I’m happy with the dispatch/​CS team.

The cab driver had major road rage, was reckless, called my friend a «B#%TH», and asked her to «suck my d$%K», so uhhh negative 5 stars. I have a cellphone video. I will be uploading this video and providing it to any news stations who’d be interested. Wish I could upload it here. Cab# P-​1168, plate# TX-​43 955

I used the app to get a cab home.
20 minutes later, once I’m home, a number calls me saying they’re at the location. I explain that I thought i just got a ride from the cab I called and he said «thank you for wasting our time.» I’m not sure why competing cabs should be my problem– I’m trying to get home by can and succeeded.
The number of the asshole cabbie is 267) 774‑6981.

The dispatch operation is disorganized and unprofessional. The cabbies show up late and start calling your phone if you caught another cab… If you are standing waving a cab you will not get one… I actually stood in the pouring winter rain, after calling a cab and being told 5 – 15 minutes, for an hour! I was at the septa station at 7:30 p.m. Cabs just drove by, empty, and wouldn’t even look my way. A cab driver who drove passed me 4 times finally stopped and picked me up… when I made the joke «I guess cabs don’t pick up African women standing alone, in the rain anymore… the guy said yeah they don’t! I’m thinking he’s just joking he stated no seriously…

They do their job and that’s all I need. They don’t go out of their way to be extra friendly but they haven’t been rude which is more important to me. It’s a cab company not disney world.
Their cabs arrive faster than other companies. I’m sure it has to do with them just having so many cars in the city. Either way, it’s a plus. They really saved me after Quaker city cab was rude and left me stranded while I was trying to catch a train.

This is s great idea for an app BUT not well conceived or managed, the app doesn’t always work technical, the drivers are not consistent, you have no way of determining the ETA of cab, The drivers expect you to be out in middle of street waiting, for some reason they don’t want to pull over on the corner, sometimes you have to place multiple orders.
Please improve.

I used to love Old City Cab, but my first time with 215 GETACAB will be my last. I scheduled a 6:30 am cab the night before having surgery. At 6:15 I got a message that my cab was on the way. When it hadn’t shown up by 6:40, I called– only to be yelled at by the rudest, nastiest dispatcher I’ve ever encountered. He told me there was no cab for me, tried to blame their app developer for the message, and hung up on me! Desperate to get to the hospital, I started calling other companies– and then the cab actually did show up, 20 minutes late. NEVER AGAIN.

I’ve lived in Philly almost ten years. I’ve taken a lot of cabs and smelled a lot of gross chemicals in those cabs, usually of the nasty cologne variety. Last night I hailed a cab and got into one from 215GetACab. I was immediately overwhelmed by perfume-​y chemical stink., and I did what I normally do and put my scarf over my nose and dealt with it.
The stink turned out to be a cleaner applied to the seats. It got on my jeans, my coat, a plastic shopping bag, and then when I came home and sat down on my sofa before realizing I had taken the smell home with me, the smell got on my sofa as well.
Today I’ve got a heap of tips on how to get Lysol smell out of things and a layer of baking soda on my sofa.
I will be avoiding all 215GetACab cars from now on. Heck, this might be the final thing to push me to using Über exclusively from now on.

We called 215 get a cab on a snowy day (aka today ¹⁄₂₃) now I understand that it is snowy however when I order a cab and they show up I do expect to be dropped off at the requested destination via the app. When the cab showed up and me and three of my friends tried to get in the cab said he can’t go to snyder ave. no thank you id rather walk.

I think these guys are a-​okay and the better of the newer companies. They always show up when they’re supposed to, have clean taxis, and polite drivers.
While I always was a loyal customer to Olde City, they’re my go-to’s for when that doesn’t pan out.