Parr Cabinet Design Center

Be very careful when dealing with the Fife/​Tacoma branch. We had been recommended to Parr by a employee of mine. We found our design specialist Debbie Wals pleasant to work with and knowledgeable.
My over all opinion of Parr changed when we went to get the cabinets installed. They provide a short list of installer they work with, with the basic disclaimer these folks do not work for us so Blah Blah Blah. Yet when I again called Parr and asked I got he does great work.
What they did not tell me is that one of the people that somehow got on the list was related to a PARR employee that employee has since moved to AZ. I gave the manager a chance to see that that could be a true conflict of interest if not disclosed. He disagreed and point to the disclaimer blah blah blah.
The reason that all matters is because I fired the installer after 1) They used a saws-​all for making the openings for the plumbing 2) They split open some of the casement 3) left a 1/​16″ gap when installing the bathroom filler 4) Were off by 1″ when they cut another outlet box in and the final 5) not all cabinets they did install where level.
I have also found out he only carry’s $ 12,000 bond on one of the web sites I went too post firing. I hope thats enough to cover your job!
I really wish I knew he was «An inside guy» before I hired him and that the branch manager could see thats a conflict.
Henry

Overpriced and terrible customer service. The sales associate was clearly trying to get us out of there so she could get to her other customer, who interrupted our meeting. We went to Lowe’s instead and have been very satisfied.

We slogged through Home Depot and Lowes and looked into Ikea and some other local cabinet makers but ended up going with Parr and our salesman Frank was great. They have some stuff in stock which is nice but you can also order it in various colors. We ordered ours and saved THOUSANDS and we got quality and a very custom looking kitchen. Frank really really helped us with design and cabinets but he is not pushy at all. We are extremely pleased with our new kitchen and when we start building our new house in a couple of years it will have Parr cabinets.
When we first started about a year ago we bought half of the kitchen initially then the other half of the kitchen and now I am about to order the last few cabinets. Mostly the hold up has been we are doing this all ourselves and its a big kitchen and some design choices I didnt want to make until something else was in place, that sort of thing. Frank and Parr have been a GREAT DIY find for us.

Came in to buy all new cabinets, had exact measurements and cash in my acct. Was told that I came on a Saturday, which was a bad time to draw something up, «they’re too busy». I live out of state and want to fix a rental. I’m in sales, if a whale comes in and says he has 10k and wants to buy today, draw up his kitchen and take his money. See you at Home Depot.

After looking at Ikea, Lowe’s, Home Depot and a couple of local cabinet makers we decided to give Parr (Fife location) a try. Our salesman was knowledgeable, patient and detailed as he explained the process and showed us all the many options. We decided on a solid wood cabinet (no particle board) from the Aristokraft line in maple and couldn’t be happier.
When the cabinets came in they were very accommodating with our desire to pick up the cabinets ourselves even after they were loaded for delivery. The cabinets are of good quality and we are very pleased with our purchase. When it comes time to do the laundry room and the second kitchen we will definitely be visiting Parr again.

Terrible Customer Service & Rude Salespeople: My experience with them ended this morning. The «boss» finally told me to go find my business elsewhere. I have tried to work with them for over a month but have had very slow service in terms of drawing up cabinets, addressing changes, and giving me the time of day. My salesperson, after calling to discuss a quote, told me last week that my conversation was running long and he had other customers to attend to as well… it was that salesperson who called ME! This morning, I was told that my salesperson was too busy so I delayed my appointment until I could have his undivided attention. A couple hours later, I called back and he still hadn’t even looked at my request. I told both him and his boss that I felt that this was unacceptable customer service and didn’t appreciate being reprimanded last week for wanting to take the time to (in detail) discuss my $ 10k kitchen project with him when he told me he didn’t have time for me and didn’t appreciate the fact that my salesperson was not attending to me today (the last day of a sale they have going). So, the salesperson said he refused to work with me anymore becaue of my «attitude» and the boss told me that due to my «unhappiness», to «go do business elsewhere.» So, that’s it guys. If you want someone who is willing to work with you on a «personal» basis and give you the time you deserve, you better find someone else. This «ain’t the place»! I have never been treated so poorly in my life!
FYI (names): Jason was our salesperson who finally refused to help us after my complaining to him about his service (and of course, I believe other salespersons do not interfere in each other’s sales so, it was Jason or no one) and Paul was his non-​compassionate boss who defended his salesman and told us to take a hike and go somewhere else! The boss actually told us to take our money elsewhere!!! They don’t care if you go or stay… Usually a manager will try to smooth things over any other place you go, but this manager was as rude as his salesman.

last update 7−20−12…
I understand that people can have bad days, but we decided to not return. We are purchasing cabinets elsewhere. I cannot in good conscience, reward bad service on such a large purchase in these trying times. I will reward those that want the work, business and can be somewhat patent with crazy buyers that are just trying to get through a large change like a kitchen remodel. Perspective is: you can spend anywhere from $ 2000 to 30k on a kitchen remodel and be happy with the results as long as your clear on your expectations, and wants versus needs even“if «you must compromise due to budget. But alas… YOU are ultimately in control of your money and to whom you trust in giving it to, to make your dream come true. Remember people its your dream, and managing it is YOURS alone and your asking a business to help you make it come true, THEY need to understand that 1^st. GL everyone with home improvement projects.
We’ve placed a ½ down installment on the project and the dream is underway our fingers are crossed… but it feels right this time.

Stay Away! I went to Parr to get cabinets for my master bath. I ordered 3 Cardell cabinets (1 sink, 1 drawer unit, 1 linen/​pantry) in February of last year. The cabinets were in within 4 – 6 weeks and I went and picked them up. Once I got them home, it was noticed as we were unloading that the drawer cabinet had a hole punched through the back. I immediately called, they apologized and ordered a new one. I had also informed them that there were issues (damage, poor painting, splits) in the doors and drawers of the units; they ordered some replacements. Several weeks later, after hearing nothing from them, I called to see where the cabinet was. They then informed me that a new one came but was sent to the wrong location first and by the time they got it, it was badly damaged. So, they had ordered a new one. I was annoyed that they hadn’t called me but was going to give them another chance. Many weeks later Cardell sent a «fix-​it» man out with the new doors and base cabinet. The doors were the wrong size and when he switched out the drawers into the new cabinet, the drawer slides were wrong; they were supposed to be soft close. He repaired some of the other issues satisfactorily. They ordered yet again new doors and were to fix the drawer issues. At this time I continued to not hear from them regarding the status of anything. When I confronted them with this, they claimed that they couldn’t get ahold of me by phone or e-​mail (ever heard of the Postal Service?) and essentially blamed me for all the issues and said it was my fault that it took until summer for me to get the cabinets to an acceptable condition. In the end I had to keep all the cabinetry (they refused to take them back) and have the memories of a horrible experience. DO NOT USE THEM!!!