Paramount Centre Collision Services

My newer vehicle has been in the shop for over a month now and it doesn’t seem like it will be finished anytime soon. I just moved here and have no connections to any shop so I asked the dealer for a recommendation. Worst recommendation ever. Where I’m from, the longest I’ve had to wait for my vehicle is maybe 2 weeks. Even dealing with insurance companies and ordering parts. I don’t know if it’s the work ethic here, but it just seems like no one gives a crap about good customer service. Not once have they called me, it’s always me calling every week to check the status. They can’t even give an estimated time Frame in which it will be done. Getting in an accident is horrible alone but having to deal with the aftermath and repairs has been even worse. I wish I would have gone with my insurances recommended shops. And from reading other reviews, they’d better hope that my car looks in tip top shape since it was close to brand new before my accident. I’m just hoping all this time they’re taking is going to worth it. This review is solely on customer service. Y’all need to keep your customers updated! I will be back with a review on actual repair work hopefully within the next week. My car wasn’t even close to totaled and I am curious to see how replacing two doors and maybe some esthetic work could be taking so long.

Brought my brand new 2016 Land Rover Discovery Sport in 1 month after purchase after a collision. Did great work on the body (as far as I can tell) but a complete fiasco getting my car back in original condition. Owner made many unkept promises. Promised to have it back to me for Christmas then never even called. In fact they rarely called me, maybe once to update me, I was always the one to call. Worst customer service I’ve ever experienced on top of lots of interior damage. They had my car a total of 3 months! Multiple wrong parts ordered. Almost every door and seat had a scratch in the plastic… they must have been covered in spikes when they entered my car, also left black grease stains on my leather all of these are permanent damages which owner promised to fix but after 3x’s of returning it and not fixed I gave up. Even my claims adjustor got involved as has dealt with this company for a long time and knows the owner but after the owner promised the adjustor he would take care of it and call me I never heard one word from him. I’ve been in a lot of collisions and have never experienced any of these auto body shops damaging the interior of my car. If I had to do it over again I would have taken it to an autobody shop that was on the recommended list of my insurance company as if they aren’t then your insurance company cannot protect you and Paramount is not on any preferred insurance auto body shop lists… hmm I wonder why?

Second trip to Paramount. The first to drop off the paperwork for my wife’s car repair. Gals at the front desk were nothing but fun, yet professional.
Today, I dropped the car off to begin repairs. Met at the front desk, 20 minutes before they opened by a gentleman who had my folder ready to be signed and away I went.
I have nothing but great expectations of how the car will look when it is returned.

Delivered my damaged BMW Z-​4 to Paramount Center at the recommendation of BMW-​Northwest. Every one was professional and courteous. The repairs were performed to my satisfaction and on time 0 complaints.

Professional courteous service from this group! Industry standout.

My Subaru Forester had only 7000mi. on it when I got hit. It was the first new car I’ve ever bought. I wanted it to look as good as it did before the accident since it was to me still a new car. Paramount was recommended to me as a place with integrity. They told me from the start that they only do work one way: Restored to Factory Correct. Paramount was good to me not only as a customer but as a person the whole way through the repair process. When I received my Forester I was taken back. It really was flawless!

Russ and the team at Paramount are responsible for the best auto related customer service experience I’ve ever had, and one of the top service experiences I’ve had, period, over the last 45 years. I had my Audi A6 towed to Paramount and what I received back far exceeded my expectations. The Paramount team communicated actively and consistently as the work was being done, far surpassed what was necessary for the job, and delivered me a superb result in every respect. Russ has TOTALLY raised the bar in terms of what I now know is possible from Auto Body repair professionals. Truly exceptional work gentlemen. Thanks so much!

Paramount was recommended by Lexus of Tacoma. I have a Lexus IS 350 with less than 50 000 miles. When i got the car back I notice little details that was miss. Didn’t pay no mind since it was little. After a few weeks the door window trim came of, that’s when I notice a couple of dents in the front passenger and rear right door. I immediately called Paramount, Mike said something must have been dropped, that cause the dent. I replied two of them in different door. He said he’ll order the part and check the dent. When I brought the car, no part was ordered and Mike is on vacation. Another guy try to help me out. When I show him the dent he claims it came from the LEXUS parts like that. My response was really you want me to call Lexus right now. I found a clip and they denied it came from the car, they say it came from another car and somebody must be playing a joke. To the owner or manager of Paramount. Stop it you are ruining your reputation by hiring this kind of people not unless you tolerate this kind of behavior. We all make mistake FIX the problem. Reputable repair shop do not make excuses they correct the problem. Just got the car back swirl mark all over, it seems like it got dried by a sand paper. This car had been clay bar polish and buff. It’s black so everything shows. It’s got about 20 coats of wax now I had to start all over again

I had the need for a body shop after being involved in a hit and run accident, in early February. After doing my research, I selected Paramount to do the repairs. They listened to my concerns, asked all the right questions and offered advice when asked. I let them know that I was under a bit of a time crunch, as I had plans to attend a large car show with the car in mid March. They assured me that it would be ready and look better than new. They delivered! I am very particular about my car and they exceeded my expectations. The entire staff was awesome to work with!

The best service ever, these guys are rock stars, if you need any bodywork done this is the place to go.

Paramount Centre was strongly recommended to me by my car dealer after a fender bender accident. I was very impressed by the level of customer service I received the moment I dropped my car off until it was time for me to pick it up. The quality of their work is meticulous and the facility is clean, spacious and pleasant. I will use them again if the occasion rises in the future.

i was suggested to come here by my dealer and they are known to take care of you and your vehicle. Super fast check in and super friendly service. my car was returned to me and later down the road i noticed that my gas tank cover wasn’t aligned. I simply brought my car back in and in just minutes they fixed it for me at no cost. thank you very much i highly recommend if you own a luxery or any vehicle that needs some tlc

Beautiful work and honest (and I have been there for multiple repairs)!

Good production facility — I work for a car dealership and they have always taken care of my clients when I send work to them.
However, my personal experience was not so good…
My car was a troublesome older vehicle and I know that it was a challenge from the start — I brought my vehicle there due to the relationship and past experience however towards the end of the experience, I felt that the car and myself was more of a pain in the rear to them … it seems that they were doing everything they could to get the car out of there… the vehicle was there for more than two months.
Unfortunately, the car was involved in another accident (a car ran a stop sign)
and undid all of the repair work that they did.
The insurance company was less than enthusiastic on the repairs that they did to the vehicle and now that my vehicle is totaled — they are now going to devalue my vehicle due to the condition of the prior repair.
I would for sure recommend them for a newer vehicle, however I would steer clear of them with an older vehicle — they don’t seem too interested in working on those…
I would say that they are an excellent production facility, however not a restoration facility.

This is hands down the best place to bring your car if you’re ever in need of body work for your car. This is our third time here and we have a hard paint to match and they fix it better than I brought it in. I would recommend this place to anyone they are very honest people.

My car looked better then ever and the salesman went above and beyond for service. He offered to fix other things on the car that were not included with the original dent for no extra price. I was totally happy.

Stunning service… this was my second visit to Paramount, this time to have an issue taken care of on a vintage Ferrari. I was never once concerned about how they would solve the problem. Co-​owner Mike spent a LONG time analyzing my situation — that made me feel really confident — I knew my particular issue looked minor but in fact was quite delicate and ultimately rather major. But he got it…
The end result is STUNNING. Beyond my expectations.
Thanks Mike and to your team for the work you did on my Ferrari.
I cannot recommend Paramount more highly… it just doesn’t get better than this.
Dave

If you want to pay with your American Express, DO NOT COME HERE.
This body is supposed to specialized in luxury cars, one would expect that they would take all MAJOR credit cards. Are you serious?