Orkin Pest & Termite Control

Elder abuse! My parents (late 80s) had rats in thier basement. Fife Orkin on August 15 charged them over $ 860 to get rid of them. 30 days later more rats, and another bill for $ 170. Orkin suggested the insulation needed to be removed & replaced and gave them a $ 7,165! bid. A second bid, a llcensed contractor for this type of work, came in at $ 1750. We used the second bid & they did a nice job.
I found more rats in October, and Orkin wanted another $ 170 just to place/​replace the traps.
After a few attempts, I was able to briefly speak with the area manager, apparently there is no «satisfaction guarantee».
I found the entry path,(What did they do for the first $ 1000?) and killed the last few. No issues since, except with Orkin.
Really poor service, really poor communication. I called and gave them several opportunites to make it right. Apparently the area manager did not want to talk after the first call. He did not even bother to reply to my email to him.
I will be filing a better business compliant soon. This experience was really bad.

I am very happy with Orkin’s service & pet-​friendly products. Mitch goes beyond the call of duty, often checking even the smallest details to make sure my home is free of spiders, mosquito larve, rodents. He’s professionsl, quite pleasant, forthright & honest in his work, not trying to upsell me something my home, basement, attic or yard doesn’t require. I highly recommend Mitch @Orkin for any of your pest control needs.

The customer service was atrocious! I had renters moving into the home and I asked to have my service held for a month. They told me that if I did that then I would have to have service two months in a row. They didn’t listen to my concern, they argued with me. I told them I needed to be called before service because of the renters and they called once. My phone lost reception and the person who called wrote that I hung up on him on my invoice and then came and serviced the property without permission. I wasn’t called again to get approval for entry. They just came and sprayed the outside and billed me. I talked to two different managers and felt like neither one of them cared that I had been treated rudely. I will not only never use Orkin again, but I will discourage anyone I know from using Orkin. I have three homes and I’ve started using another service that is not only cheaper, but offers much better service.

We’ve been using Orkin for two years now and have few complaints. Our technician is friendly and knowledgeable, and when he comes out he seems to listen to our concerns and address them.
Keeping from more stars is the technician didn’t re-​connect with me via phone call after I left a voicemail message for him. I can’t seem to get them to treat the interior of the house, they want to focus on the exterior. I have a rat problem, Orkin lays bait traps but the rats don’t seem to eat them. I have spider problems, would *love* for my exterminator to go in my attic. I think he’s more afraid of it than I am though.
Overall it’s ok. If I had a better option, I might try it.

We’ve had Orkin for over two years now, ever since we developed an ant problem in our home. Before living in Washington, we lived in California and had a monthly service through a company called Clarks. Whenever we had a problem, rats in the attack, ants in the kitchen, a possible termite siting, Clark’s was always there within 24 hours and generally same day with smiling technicians who took care of things quickly and efficiently. So, when we developed a problem up here in Washington, we called Orkin. Oh how very different our experience has been. We have had the ants come back again and again and again, despite being on contract with Orkin and having them do preventative treatments every other month. When we see the ants, we call Orkin where we generally get an unfriendly, uncaring person on the phone who tells us that basically, they will put in our request and our technician, and only our technician, will get back to us. Once, our technician was on vacation and they told me that we’d have to wait for him to get back. Clarks would just send any available technician, but not Orkin. They want you to just have YOUR one technician that has been assigned to your house, regardless if they are available to help or not. They then give me a pacifying comment like, «ants don’t spread any known diseases.» Thanks, but I really don’t want them in my food or running across my floor or in my hair! I have asked how the ants keep coming back if we are pretreating the area around the home and I was told that they can only control what comes in by the ground, not anything else. Oh, so my ants are the wingless, flying variety? This time when we got ants, AGAIN, I called and they told me that their systems were down but that somebody would call me in the morning. 48 hours went by with no phone call so I found a recipe for ant killer online and made it myself. Bingo, it worked. Within 24 hours, we only had 2 ants left instead of the 1000s that there were. The technician then showed up on our front door step, about 72 hours after we had put in our first call, with no call back. He proceeded to say why we shouldn’t have made our own bait then said that he’d treat the area for any residual ants. After doing so, he made a big show about how there were still lots of ants and that they came running out when he put down HIS bait. He then left. While he was still in our driveway, I went to investigate. There weren’t more ants, just the same two that were there when he got there! Yeah, bye bye Orkin. I have my new go-​to recipe that I think I will spread all around the outside of my house and it will be far cheaper than their monthly «service.» Only reason that I gave it two stars instead of one is that our technician is a very nice guy. Not his fault that he has been trained to spew company slogans and propaganda without anything to substantiate it.