Willand’s Tech Auto

My daughter recently had an issue with her car we couldn’t seem to fix. My daughter took the car here for an estimate on what it would cost and it was an utter nightmare and no work was actually done… Estimates are not free, they don’t have published rates or published shop rates posted anywhere in sight and their mechanics get paid commission based on what the shop collects meaning they will find something wrong… So to sum it up it cost us $ 120.00 to get an estimate of $ 380.00 for a $ 40.00 sensor to be replaced and $ 750.00 for a tune up not including other noted repairs such as brakes which are at 60%+ according to 2^nd opinion. In my eyes I would avoid this place and just stick to your local dealer. They may cost you a little more but they are not going to make up repairs or charge for estimates without telling you.

I took my 2003 Chevy Avalanche to Willands for an issue with the 4wd. I researched this problem for over a year before taking it to a shop and came to learn it was fairly common with GM trucks. The most likely culprit was a bad wiring harness ($ 60 part). The second most likely issue was a bad transfer case motor sensor ($ 60 part). Third most likely issue was a bad transfer case motor assembly ($ 250 part). When I dropped my truck off I told them exactly what the issue was and what I had found in my research and that there were some TSBs issued by GM for this problem. Now I know they’re the experts, but if I give you info based on some digging I’ve already done, why not use that as a starting point?
I picked up my truck two days later and was billed $ 430. They had not fixed the problem, not taken one glance at the harness, told me my battery was bad and had to be replaced and that it was likely the source of the problem, and said it would be $ 700 to replace the transfer case motor assembly if replacing the battery didn’t fix anything. First, my battery was only 18 months old and was a premier brand high quality battery. The battery has absolutely nothing to do with the 4wd problem these trucks have. Second, they never once mentioned that the problem could be with one of the less expensive parts and immediately jumped to the high dollar fix. They wanted to charge me $ 500 for the assembly and said it was that much because they would guarantee the part and installation. Please, that doesn’t warrant doubling the price.
They were very nice throughout the whole process, which is what kills me. I drove away $ 430 poorer with a new battery I didn’t need and not a single thing done to fix my truck. I’ve never felt so ripped off by a shop and will never return to this place… would not recommended them to anyone.

I will never take my car back to Willands after the extreme gouging I got on my bill. There were little charges for things I had never heard of before. $ 27 bucks for just shop supplies? 12 bucks for a radiator sealer because a hose was loosened? Seriously, I have never been so gouged from a shop this bad, if you saw my bill you would understand. This was my first and last time there.

This place is great. As a female that knows, really nothing about cars this place won my heart. I had to get my steering column replaced and the dealership said that it would cost me upwards of $ 700+, (here was less than $ 500) my dad told me to get another opinion and said that he has brought his vehicles in here for years and they’re amazing. This was true, I didn’t feel like the folks were talking down to me or trying to sell me anything at all, they just had a few suggestions on the print out. Everything was quick and orderly and priced right. They said that they had never seen the bearings of a steering column go out like they had on mine and encouraged me to save my receipts in case there was ever a recall on the part. Willands is just awesome and they found themselves a new loyal customer.