US Post Office

Terrible service terrible. Not clean. Slow with long lines.

Worst post office on the planet. They will sometimes not unlock the door until 10:00 am, despite stating on the sign that they open the lobby at 8:00. Slow, indifferent service. Why all the attitude? You government-​employed folks are some of the highest paid in the nation. DO YOUR JOB!!!

Worst damn post office ever. They regularly close early, they’re not friendly nor helpful, and their mail delivery sucks. They never have pens to fill out their forms, they’re rude, and they won’t lift a finger to help you out. What’s worse is, even the mail carriers suck. I constantly receive registered mail (I’m a lawyer, I actually get a lot of registered mail), and the carrier never knocks for me to sign for the receipt of my letters. They just leave the card in the box and force me to go pick it up, 10 miles away. What great service… Garbage.

I am LIVID! This place refused service to me twice this week in the middle of the afternoon (1:00−2:00p.m.) The government or postal inspectors should investigate this location! The first time I went in, the lady behind the counter (Reta) said she wasn’t serving any more customers because she had something to do in the back. The second day I went in, I waited in line for 10 minures, and then she announced that she wouldn’t finish the line because she had to dispatch a truck or something. How can they just randomly close a U.S. government facility in the middle of the afternoon? This Reta lady was loud, rude and argumentative when I explained that I was already in line before she made her announcement. I can’t believe that a federally operated service could just arbitrarily refuse to serve customers! Thanks for making me lug packages in and out of the freezing weather, it would have taken you a minute to service me… I had them addressed and ready to go!

Does anyone like going to the post office? Doubtful. But I’m floored at all of the one star reviews. What are you expecting?!? No lines? Organization? Friendly employees??? Geez, if I ever had a postal worker smile at me I’d be worried that it was their first day and my package was probably going to end up at the bottom of a trash can.
I usually end up here in the morning hours, and I am mildly shocked that they don’t have anyone working the counter until 10am. They open the doors earlier, however, so it never fails that at 9:50 there is at least one confused elderly person wondering where everyone is. Seriously, 10am seems insanely late to open for a post office. But pretty cushy for the employees, you’d think they’d be in a better mood.
Speaking of employees, I’ve only ever seen one woman working here. She seems fairly competent, but curt, because it’s the post office. All of my packages have arrived on time. I don’t need collectable stamps or that sort of nonsense so I doubt I’ve been the sort of annoying customer that civil servants seem to despise. So she’s all good in my book.
What I like about this place? Well, free lot parking is pretty sweet. And the historic building is downright nifty. And it’s about a half mile from my home, so pretty convenient.
If this is what people think of for a one star experience, I can tell you that your life is going to be full of disappointments!

I’m writing this review while standing in line. Waiting so long I might as well vent about how fricking slowwwwwww this post office is. I don’t think the employees here are that rude it’s just that they are really slow.
If you’re in a rush than I would advise on going to another post office.

The worst post office I’ve ever been to. The woman working so slow and rude, why do they keep these people working. Go to the royal oak or hazel park post office instead!

The ladies who work at the window are pretty awful. When I brought in my taxes to be mailed, I asked that they be postmarked that day. The lady just threw them in a box in the corner and ignored me. «Will they be postmarked with today’s date?» I asked.
«They’ll get there!» she snapped back.
Right before that, the same lady was yelling at some poor confused young man about something. However, even I couldn’t understand the instructions she was giving him.
Bottom line: The window employees here need a serious attitude check.

It feels like you’re on Candid Camera when you experience how mean these people actually are. I’ve watched a worker deliberatly make a man wait in line until it was 5:02 p.m. so that she could tell him his package would have to be sent the following day. I was behind him and I had been in line since around 4:30 p.m. It was heartbreaking, everyone in line was shocked at how she treated him.
Sad place

Why this place is kept open is beyond me. The PO boxes are never filled by 10 a.m. like they are supposed to be, the lines are long because there is usually only one person up front while music and others play in the back. The clerks are usually rude or indifferent towards everybody. It is not a nice place to go. Slow, rude service seems to be their motto.

The WORST post office. Every employee is rude and on a power trip. You’d think that during the holidays there would be more than one window open, but the only person «working» has held up the line for twenty minutes and counting, because «the computer is down.» The line is out the door, and she keeps walking away from the window.
The one star is only because I can’t leave a ⁰⁄₅ rating.
Boycott USPS.

Worst post office anywhere. Rude AND slow, what a combination. Go to any other post office, even if you have to drive. It’ll be worth it to not come here.

All I have to say is wow! Horrible customer service. Drop the attitude lady. May I also suggest security at the door so I don’t fear for me and my daughters life? I will never step foot in this post office ever again.

The Ferndale Post Office was nearly a casualty in the Battle of Ferndale fought in 2011, but the brave defense of the citizens prevented USPS from closing the little federal-​style building peering out over Woodward. The decision turned out to be providential as Dollar Castle’s closure removed the only other postal counter and source for stamps and reliable postage at hours favourable to the full-​time worker. Besides, nearly every shopper comes to appreciate sneaking guiltily into the unmetered lot at the post office rather than paying a quarter at the perennially overflowing lot shared between One-​Eyed Betty’s and Anita’s Kitchen.
I thought better of the Ferndale PO, but the more I use it, the more I understand the frustration of locals. I get better customer service in the Meijer self-​serve lanes. When you need to contact a postal employee, the only successful way is face to face. No one ever picks up the phone during posted business hours, and the line rings without the consolation of an answering machine. Could we get with the 1990s and have an answering service as consolation for our woes? When I have a missing package, the 1 – 800 USPS line instructs me to contact Ferndale for confirmation of scanning, but I can’t get a warm body on the line to answer the question. What’s a girl to do?
I use the post office pretty much exclusively for buying stamps and tossing envelopes into the postal slot. I’m not exactly a heavy user. Like a bitter ex, the post office doesn’t make visitation easy. Heavy line-​ups at 5:00 PM glut the tiny foyer and employees seem ready to knock off 30 minutes before. They act like we’ve done something wrong trying to get their attention.
The bulletproof glass sort of sucks, especially for hearing soft spoken agents clearly. I understand the security precaution but find the additional barrier frustrating for communication, audibility, or stuffing something through the slot. The cramped interior also makes long lines troublesome, though I imagine the main branch in Royal Oak alleviates some of these concerns.
I haven’t used parcel pickup here so I cannot comment on the efficiency. At Christmas it’s probably a better option than leaving your parcels out where someone can walk off with them, but again, go with Royal Oak if you can (better access, better hours).
I like the idea of having my own post office right there without need to fight for parking in Royal Oak, especially on my way home. But in execution, this location is barely functional for simple services.

Geez where to begin. I come into this PO at least twice a week and usually my bill is around 100.00, I always have everything ready with it addressed, stickered, etc. Today I go in and Reta was incredibly rude to me, in the span of 30 minutes I was there she was snappy, raised her voice, and made me feel completely unwanted. Seems like if you shell out around 200 – 300 a month somewhere they can at least pretend to be nice. I was one of the people who pushed to keep this branch open, I am sorta regretting my decision based on how I was treated today.

I was one of the people who took the time to petition the postmaster to keep the Ferndale office open. This mainly because of the convenient location rather than the service. The people who work at this office simply DON’T CARE, and it shows!

Been selling online (ebay and such) for nearly 10 years now. In that time, I’ve had the pleasure of dealing with many post offices.
This is hands down the absolute WORST post office I have ever been to. Incredibly slow, terrible hours and extremely rude uneducated staff.
Oh, and there is never a manager there. So when even if you want to file a complaint forget it. The managers all reside at the College Park post office. Which in my opinion, is the better of the two in the area.
Avoid avoid avoid.