EPIC Primary Care

I was referred here by a couple of friends. Upon seeing many poor reviews on Unilocal,I double checked and asked them again if it was a good doctors office. They assured me it was. The reviews here could not have been more wrong. The front office staff was kind and courteous, professional, and worked quickly. My nurse, Chris, was amazing. Very friendly and calm, and very efficient with needles (i.e. Very little pain). Dr. Greg was awesome. Very friendly and attentive. Gave me some great advice and looked me over completely.
Being someone who does not like needles and does not like going to the doctor frequently, it was definitely a positive experience and they won me over as my primary physician.

I’ve been going here for about a year it seemed like a good place compared to the last place i went but after a few visits I started realizing how the doctors are not very concerned about the patients. I’ve had tests ran and never get the results back they don’t even know what medications they prescribed for me for my blood pressure and whatnot. It took literally 2 months to get a referral from them to see a shoulder doctor. They said my lungs sound great when I can hear myself weezing from bronchitis and can barely breath. Simple enough I hate this place.

Had to take away a star. Love the doctors however the rest of the staff is terrible! Billing is a disaster as well. They charge an after hours fee but don’t tell you they are going to do this when you call to book your appointment.

I have been getting my physical exam here for a few years and I think this place is terrible. They don’t seem at all concerned with any issue I have brought up. Its get weighed go get your blood tested and good-​bye.

I liked this office when I initially started going but after having my whole family go there for about 2 years I have been becoming increasingly dissatisfied. Their billing system is totally jacked. I asked them to just clear the balance for our whole family 4 consecutive visits and they still had random charges they were asking us to pay so we started requesting the whole billing history for every visit. In the two years we’ve gone there, not ONCE were we EVER seen on time. For every single appointment, there was a minimum of a 20 minute wait before we were put into a room and on one occasion, I waited an hour and a half PAST my scheduled appointment before I was seen. This is common at this practice from what I’ve heard from other patients there.
The doctors (meaning the Namans) are great but the office staff sucks terribly. Additionally, I’m not sure why there is a such a high turn over rate with their other docs. We have chosen to go else where after having more negative experiences with the office staff than positive.

I’ve searched for many years to find a doctor that actually cared, paid attention to me and truly listened to what I had to say. Dr. Susan Tam of EPIC Primary Care is the first doctor that has helped me in many years. She is funny, thoughtful and a very intelligent doctor that goes the extra mile. She actually listens to try and find out what is wrong with me, does the necessary tests, explains everything she does and has solved every one of my issues. She’s an amazing doctor and I’d refer her to anyone in search of a physician. I’m sad I’ll be moving soon but I would even consider commuting because of how great she is. My son and I have also seen Dr. Greg Naman and he did a good job curing our issues and was also very thorough and intelligent. Sometimes you may have to wait longer than expected, which can be annoying but I think its mainly because it is a popular office as they provide great care. The nurses and staff are also very nice and easy to talk to. I love it here! Great place to get healthy:-)

Had a real sick spell in Michigan winter this past year, went to an urgent care clinic before epic that failed to diagnose properly. First ever visit witb Dr Naman and he got it right, I was better within days.

I absolutely LOVE the physicians here. They are amazing! It’s just a shame that the admin staff SUCKS big time! They are slow and incompetent as hell. You have to ask multiple times for things to be completed. The physicians and nurses are doing their jobs well and should have a great admin team to back them up. The admin staff will call you everyday, all day, each time a different person. They can collect a payment lickity-​split but look like a deer in headlights when you need them to do more that dial a phone and swipe a credit card. Get it together!

STAY AWAY UNSAFE! This place is Health Care fast food! They require patients to come in every 3 months for the most basic maintenance meds. I was referred to them by another physician that I hold in high regard and tried to make it work for about a year. My Mother even tried them out but we will not be going back! My Mother saw them for a basic physical and got no feedback. That following week she got very ill with a fever and went back in turns out she had a very bad kidney infection. The nurse saw the urine sample she gave the previous week did have blood and other signs of infection but no one had told my Mother or even sent it out to a lab! They are in it for the money ordering unnecessary tests and completely dismissive when speaking with their patients.

I have been going to this office for approx 5 years now. My husband and 5 year old as well. I feel so sorry the other reviewers had such horrible experiences while there, thankfully Dr Joy Darden (no longer there) & Shannon Webster were great fits for us. Shannon Webster is awesome. She kind, knowledgeable and so friendly and I never ever feel rushed with her. This is not my sons primary care pediatrician however whenever he is sick or I need to have him seen right away they always get us in and I am thankful of there extended hours. The front desk is always nice hopefully whoever was there when the last reviewers reviewed this place i no longer employed there :)

While I have had no issues so far with the actual physicians or midlevels who work there, their office staff on the other hand is horrible.
I work as a midlevel myself, so I understand office wait time. But even though I checked in, my daughter and I were actually forgotten… their front desk people left, we were waiting in the lobby for an hour and a half and I had to go to the neighboring desk to ask if she can find out what’s going on. They seemed surprised I had an appointment ??? I was actually forgiving as mistakes can happen but the next issue is unforgivable.
They started charging for appts after 5 and Saturday appts, one reason why I switched pediatricians is because I work fulltime and needed hours available which this office provides… They didnt send any notification to their patients about the change nor did they notify me when they offered me a 530 appt. they also DID NOT charge me when I paid in full at the time of the appt. instead they sent a bill in the mail. I didn’t know what it was for since I already paid $ 70 dollars at the appt then I get a bill for another $ 24 dollars??? So I figured next time I go in I’ll ask and if I owe pay for it. Instead they sent it to collections!!! $ 24 dollars for after hours appts is absolutely ridiculous!!! It’s as much or more than a copay!!! If they do not want to work after 5 pm or Saturday, then please don’t offer those appointments and just not be open. I’m NOT paying for someones overtime. I get insurance reimbursement is plumiting but please don’t take that out on your patients who already pay monthly premiums and copays. $ 24 is just down right obsurd. If you want to charge a fee I’m willing to pay $ 5, but more than that is just disgusting and taking advantage and targeting people who have to work. And since I am also in health care it’s just a slap in the face and an embarrassment to those who maintain good practices.
Not only that but they made an appointment for my daughter and when I show up tell me the appointment was made a month too early and to reschedule. Their front desk is a joke and their office policies are horrible.
Seriously, the late appointment fee is disgusting and I would not participate in offices that try to charge you for that and who do NOT bother to even notify their patients of the change.

DON’T LET THIS GUY KILL YOUR FAMILY MEMBER!
Ted Naman, in my opinion, is a dangerous doctor. I’ve seen his lack of abilities result in long-​lasting damage. His practice is based on spending 15 minutes with you, and then referring you to someone else. He’ll spend his time looking at his computer, dictating notes, instead of diagnosing your problem or treating your issues.
The front desk staff are abominable. They set-​up an appointment and then tell you to come fifteen minutes early. Then, you won’t see the doctor until an hour after you arrive. Patients have left the office, screaming at the front desk staff (they deserve it, and more).
Lastly, if you’re Gay, forget it. The bigoted staff will act like your partner doesn’t exist — it happened to us.
If you have already filed a complaint against Ted Naman and this horrible place, please contact me. Or, if you are involved in a malpractice law suit against them, please let me know. We are meeting with our lawyers soon, and perhaps a group legal action is called for. It is time to shine a bright, hot spotlight on the medical and business practices of this place. It would be interesting to see what an audit of their books and their services would reveal.

I have been seeing Dr. Greg Naman at Epic MD for a number of years. Dr. Greg has been very helpful in assisting me with the control of my blood pressure and cholesterol. He takes all the time I need to discuss options and medications.
The nursing, technical and clerical staff are very friendly, helpful and patient. The only downside to the office has been the occasional long waits if I have an appointment late in the day. I have not experienced that in over a year. So it seems that has been addressed. Perhaps while all the construction and moves back and forth were going on it caused problems in the service. Things seem to be better organized now. The only thing I miss is the Family Pharmacy that used to be on site. That was very convenient but I can see that the practice really needed the space.
I feel very «at home» at Epic MD and that means a lot.

My husband and I both were seen by Dr. Darden here, two years ago. She was very bright and thorough and we were both very impressed with her. Another benefit is they are affiliated with Beaumont. The problem with this place was the office staff. We have excellent insurance but they seemed to not want to bother filing it. Someone there also lied to me about something the doctor said (one person said she was on vacation and a second person on the same day called me to tell me some weird story about her response to my inquiry). Seriously strange experience with these people. We really liked Dr. Darden but we won’t go back there, ever. It’s possible they’ve had sufficient turnover since we’ve been there but I definitely would look for a positive review before considering them.