Fenton Family Dentistry

This office is awesome. The staff is extremely friendly, and they make you feel comfortable. The office is very inviting and full of the best equipment. I love the use of email, website and text message services they have to keep you on track with your appointments.

Save your money… I have a few issues with this practice.
1. The Dentist that I had been seeing for over a year apparently left the practice and no one sent me a notification. Neither that Dentist nor the practice. Unacceptable on both sides!!!
2. When I called for a dental emergency the gal that answered was quite rude. Example: when I asked for an appointment, when I was unable to get the first time slit offered, she stated in snarky voice, «just wait I am trying to get you in». Ugh, I wasn’t being testy I just was inquiring about other options.
3. When I arrived, I inquired about payment options… knowing that this probably was an expensive problem. The same front desk lady, said «I can’t speak about billing until the doctor sees you». I explained to her that I was just inquiring about general information… she AGAIN declined to answer.
4. Once I saw Dr. Nieva, she was very concerned about my tooth situation… and stated that we needed to take care if this ASAP. She left the exam area and then the billing gal entered the area. She handed me a paper with the quote. It was over $ 1500, after insurance. I began to tear up because I didn’t have that type of cash on hand. When she saw that I was crying she asked me «to stop crying, because it was going to make her cry». Maybe that was her way of being empathetic but it was just rude!!! She stated that they expect full payment at time of service (not too uncommon) but when I explained my situation… she stated that I could «ask my parents or get a credit card». But they would not work with me or give me a payment plan.
5. As I was leaving, in tears, Dr. Nieva asked me what was wrong. I couldn’t get words out fast enough, without that above mentioned gal stating, «she is having problems paying but she will go work it out». Umm excuse me!!! I don’t need a translator nor do I need anyone to speak for me!!!
Final thought on this situation. Once I calmed down, I looked at the prices they were charging to my insurance company and myself… and all I have to say it was more than double that national average!!! Appalled! My advice: SAVE YOUR MONEY!!! The nice office is not worth the price nor the rude staff. There are plenty of other fish in that sea…

I love Fenton Family Dentistry so much. From the staff out front to the doctors, everyone is very warm and kind. Dr. Nieva is by far the best dentist I’ve ever seen. She listened to what my problems were and listened to my fears as well. The staff helped me with any insurance issues and even suggested and helped me secure additional dental insurance. I highly recommend Fenton Family Dentistry.

I have only been to this practice a few times and have since found a different dentist. While everyone has been pleasant, they are a tad bit rough with the plaque removal. The new high power water tool they use is less than comfortable when you have it taken across your gums a few times. What I am most unhappy with is the quality of the fillings Dr. Nieva did. These fillings were done less than 2 years ago and I have now come to find out that they were done poorly. I have had three fillings done at this practice… these two and another done by Dr. O’Brien. The one he did is in fine shape. The other two have to be replaced and I have to wait to have it done because my insurance won’t cover it til after the 2 year mark. Frankly it bothers me that I have to pay for it at all. I have since found a dentist that is much better for me.

Fenton Family Dentistry was a life saver! I was suffering with an infected wisdom tooth. My regular dentist retired and I haven’t seen someone in years (I know, shame on me). No one I called could help within weeks except for Fenton Family Dentistry. They could get me in the same day. In fact they called back to move my appointment up and hour! They got me in and a full checkup with xrays and pictures. Extraction was scheduled for the next day! Everyone at Fenton Family Dentistry was friendly and very professional. The office is very clean and modern. My extraction was painless, yes NO PAIN during or after. My other wisdom tooth extraction had me in pain for days!

Dr. Nieva and her staff are wonderful, caring, compassionate, professionals. I’ve had horrible experiences with dentists in the past and Dr. Nieva changed all that. Thanks for all you do!!!

Everything about Fenton Family Dentistry is amazing! My daughter and I are very lucky to have found Dr. Nieva’s office. Dr. Nieva and the entire staff are wonderful. Kid friendly. Family friendly in fact!!! Never any surprises with billing. Very up to date with appointment reminders via email and even sending out happy birthday wishes via email! I always feel very relaxed when entering the office. No anxiousness. I’ve never found that with any dentist until I found Dr. Jessica Nieva!

Best dentist I have ever had! I don’t really undertand the negative review because I have never had any issue with Dr. Nieva or any of the staff. Everyone is always friendly and try very hard to make you comfortable. They grret you by your name when you walk in the door. I recommend them to all of my friends that are looking for a dentist. To me, being willing to send the people you care about somewhere is the highest compliment you can give.

Had a similar experience as Chad O. Although I disagree that the doctor could barely speak English, she just has a pretty heavy accent. They spend a lot of time making sure you are physically comfortable, which is nice. But the staff always seemed kind of rude. I was basically attacked when I cancelled an appointment two days in advance. Totally right about billing, but I probably should have researched my insurance coverage a litte more before having procedures done.