Mountain Propane Service

I’ve had a few ongoing issues/​concerns with my propane service for awhile now & they just haven’t been resolved. I’ve gotten lots of conflicting information depending on who I talked to at various times, so I finally decided to switch providers. Other providers offered easy solutions to all previous issues. Bummed about it because I like to support local businesses. I was even willing to pay the slightly higher cost to stay with MPS. The service guys who came out seem the most knowledgable & helpful & I have only good things to say about them… but main # reception, not so much. Just called to tell them I switched providers & they could pick up their tank. I guess I expected them to maybe want to know why or if there was anything they could do… just standard customer service… but all I got was «Name? ok, thanks, bye.» Alrighty then, I guess that’s that :-/

MPS is #1. After dealing with other companies and knowing the mechanics who work on their trucks and talking to their employees, MPS is the one and only place to get propane. They often check up on your tank and when you have a leak you don’t make an appointment to get it looked at they come and look at it that day, often as soon as possible. I know surprising right? Easily the best propane service in Felton let alone California. One of the last honest businesses.

The 3 stars are for the service guys that come out to fill the tank — they have always been very nice and on time for all the years of service I’ve had them. I wish I could say the same about the woman employee Aidan that just called me regarding a check I had written. She was extremely unprofessional, unfriendly, and also had her information wrong. Why would they have such a rude employee calling long-​time customers on Friday night? VERY DISAPPOINTED:(

Not impressed. Had a bad experience with Dassels — called these guys — unresponsive /​slow to get back etc. Have since found out that they have a buying partnership with Dassels (very bad customer service) — so now the poor service seems to make sense.
Finally found a supplier who knows what customer service is — Pacific Propane out of Castroville. They have a small presence in SV /​SLV — but their customer service is «awesome» and I think once work gets out the 2 suppliers of bad service and propane who have most of the market up here will hopefully loose market share.
Mountain and Dassels seem to have much of the market and have lost focus on customer service. They should be ashamed — but they are not.
I am so thankful that we found and excellent alternative — I am going to tell everyone about Pacific Propane and our contrasting experience with Dassels and Mountain, who we would never recommend under any circumstances.

This company is affiliated with Dassles Petroleum. I was told by MPS they have a contract with Dassles and will not take customers who want to switch over from Dassles, because of the contract. I was also told by Dassles that they supply MPS with propane.
I am mentioning this in case you have had issues with Dassles and looking for a new propane service.
«Local propane, local people» is a bit of a stretch considering they have a contract with Dassles and supplied propane from them.
I hate giving bad reviews, but the customer service sucks. Lady on the phone lacks customer service skills – put me on hold multiple times, would not explain what she means by doing business with Dassles and made me feel like my money will be better spent elsewhere.
I always try to shop local and keep my money local, but the fact they are affiliated with Dassles and have poor customer service skills is a deal breaker. Pretty bummed it didn’t work out.

Have been impressed with Mountain Propane’s courteous office staff and prompt propane delivery for several years now, and was even more impressed recently when I called with an urgent need for fill up– a surprisingly low tank. The office person was very nice and empathetic, and the delivery occurred the next day! I know that during winter, the busiest season for propane, this quick delivery can’t always happen, but I really appreciated it this time.

We have been using MPS for 2 years now… and after tonight, I will continue to use them and recommend them.
I got home from work and my husband said he smelled propane from the tank outside… I did as well. He called MPS with his concern 10 minutes prior to my showing up (they told him they would be on their way in a few moments) They were there within 25 minutes of his call!
The guy listened to our concern and said he would check the tank — ya no leak!
He said anytime we have a concern to call — I felt he was sincere in his response and was amazed at how fast he responded and drove out to us.

I’d recently moved into the area, and in the process of setting things up, here in the mountains, wanted to go local as much as possible. Found MPS on Unilocal,checked out some others, and decided to try ‘em out.
Had some issues in the beginning when they weren’t happy with the tank location. Took a couple of passes to get it right. MPS was patient with the extra effort to scope it out. Installed the tank, checked everything out, all was good.
Then, we had that blast of wind and rain in mid December, which caused the retaining wall to fail, damaging my van, and dislocating the tank. Was able to secure and shut off the tank. MPS came out quickly, and set up temporary service until we could relocate the tank. Helpful, understanding and polite.
The repairs are dragging, so we set up a good temp spot for the tank, and MPS reinstalled it and took away the temp setup. No charge, except for the gas itself.
Made sure I was up with heat quickly, in the midst of a wild and crazy storm week. We’re still getting the final work lined up, but I feel confident that MPS will be able and willing to accommodate the changes. Meanwhile, I’ve got my gas back, and am not worrying about the cold. Now to get in the kitchen and try out that cookie recipe I’ve been wanting to toss in the oven!
Thanks, all the guys and gals at MPS for validating my choice to go local. Keep up the good work. STU

Very happy with my new service. They installed my tank on time and were very helpful.

Mountain Propane Service, MPS, is better than 5 stars! Is it because Amerigas was so awful that I truly appreciate my new propane provider? It’s actually because they are genuinely kind to their customers. I’ve experienced a lot in my first month of being a new customer:
Professional, detailed help and accurate appointment dates over the phone from Ronnie.
A kind man named William came out to help me with my broken furnace on his lunch break (he is usually working in the office and did me a giant favor since the service appointments were booked for 1 – 2 weeks). How lucky I felt for his generosity!
Another nice guy named Matt who replaced the crap-​ass Amerigas tank on a hillside with only the help of a wench… and hooked up my stove all in one morning! I still don’t know how he pulled that off, but am so thankful he did!
And another great guy named Alan who brought my heater back to life (with the part that William ordered) just before it got really cold. Alan was also kind enough to wait for me to get home when I was running 15 min late; unheard of anywhere else!
This company is all about community and helping their neighbors. Their prices are very honest. I am happy to be a part of their propane family of customers! Thank you MPS for the great team of people who helped get me set up with propane, a working stove and heater!!! I am so appreciative!

So far, so good. Ian showed up on time and was courteous. It is my first experience with Mountain Propane. The woman who arranges for the service is exceptionally friendly and courteous. However, as I am a new customer and yet to encounter a problem, I will keep Unilocal readers apprised of how it goes.

My neighbor who owns the house I live in and I both switched from Amerigas today. They were scheduled to show up between 8 and 10 am. I called the office and they said I wasn’t scheduled until 11 to 1. (Wrong.) No one showed up until after 2 pm and no one called to tell me, but I found out there had been a major problem with the pump.
When Dave and Mike arrived they were super nice. Both introduced themselves and shook my hand. I had a small problem with one of my wall heaters fluttering at the pilot. Dave spent at least an extra half hour correcting the problem as Mike helped out.
These guys are real pros and exceptionally nice. Because of them and Ronette and Linda in the office I would recommend Mountain Propane to anyone. I would have given them 5 stars if someone had called to tell me they were running late. I don’t know who was responsible for that.

We switched to MPS last March from Suburban because of the high prices Suburban charged. Instead of the smooth transition we had nothing but a trouble with them. On the installation of the tank they leaked almost all of the 20% (500g tank) left over of our propane and we had a two day old infant in a house, couldn’t escape anywhere — total disaster. Then we had to call and complain on leaking propane — faulty valve, which they came and changed. Then we run out of propane way too quickly and had to order an extra delivery. This is when we concluded that the valve is leaking again. The company re-​assured us that the driver attended to this problem and fixed it upon the delivery. And in 4 months we run out of propane again!!! Logically to assume that the driver never fixed the valve at fill up as we were told by the company. We called multiple times (5) to report the leak and to get them to fix it and they would not react! We tried to tighten up the valve ourselves and had decided to wait until our tank is low again and switch the company for our next delivery. Then we got a call from William (MP) in a month and a half (!), and he finally came and fixed the valve and gave us a 150 gallon credit on the next fill because we’ve lost basically the whole delivery due to the leaking valve (we typically fill up only twice a year).
Now they were suppose to deliver back in the middle of March and they never did. We came back to the house at the end of May (had to live in Colorado for almost 3 months). Propane level was at 18% and Mountain propane had no records of the 150 gallons credit and no recollection of our debate back in end February –March. After two days of calling back and forth we’ve got our credit again and they promised the delivery within three business days.
On the third business day (Friday) we were waiting for the driver to finally show up and fill the propane, we also called to confirm that he took our ticket for the delivery and according to Aidan he was suppose to come. Driver never showed up on Friday or Monday. On Tuesday I called to ask about the scheduled delivery 4 times and every time Aidan was trying to locate the driver to find out if he is coming to our house. The mysterious driver had no reception for 4 hours and when I called the 5^th time and what they told me was a shocker. They said that until I will pay the lease fee on their tank they will not schedule the delivery. More shocking was that she was certain about saying the same thing to my husband a week ago. Neither I nor my husband recalls this requirement in a conversation. Also, she briefly mentioned that they delivered propane exactly a week ago and we need to pay for it as well. Finally, two days later I got a bill (!) from them! They want us to pay for 150 gallons of propane and the lease fee!
Now we ordered the propane from Dazzles and our tank is at 12% and I need to do something about this Mountain Propane bill.
These people are so incompetent, rude and unprofessional — it is hard to believe.

They’re a family-​run company and we’ve had nothing be good luck since we switched to them for our propane service and away from the EVIL Amerigas. It’s probably been at least a year now, with no issues whatsoever. I highly recommend them, and they are actually cheaper as well. If you have Amerigas, you’d do yourself well to make the switch asap.

Taste the meat– not the heat!

I found Mountain Propane to be disingenuous and unresponsive.
I used them for propane at my (rented) home in Ben Lomond for one year, on the recommendation of the property manager. The tech who initially came out to check the propane level explained that he would fill the tank (for $ 140) and that I would be refunded for any unused portion whenever I left the property. I was brand new to the mountains and propane, and so I believed him.
As you can guess, after I moved I called them to tell them where to send my refund (only the stove was using the propane — I barely touched the full tank in one year), the woman at MPS told me that I was out of luck. When I explained that it was THEIR employee who gave me this information, she said «He doesn’t work here anymore».
So, no explanation or apology, and CERTAINLY no offer of fulfilling what was originally promised to me by their own representative. And while they promised to «investigate» and get back to me 4 weeks ago, I have heard nothing from them.
I DO NOT recommend using MPS! They’ll send lying creeps to your house and you’ll be out $ 100+.

These folks used to be good, and I don’t know what happened but about 8 months ago, their service went massively downhill.
Late deliveries, (or no delivery, I was without propane for days and days this summer!) inaccurate billing, unhelpful, rude, and incompetent staff with excuse, after excuse, after excuse. Totally and completely unprofessional.

The best indicator of a company is how they handle bad situations. In this case, they failed miserably.
We just moved in and I didn’t know how full the tank was. MP wasn’t able to schedule an inspection for two weeks. Fine, but I was a little nervous.
The inspector showed up and was nice. He told me that the pressure testing was fine and, since he didn’t know the amount of gas in the tank, that my tank would be filled up in a day or two.
Two weeks later, I ran out of gas.
I called them to find out what happened and they told me that I needed to pay them about $ 400 for a new valve and gauge. This had never been communicated before.
Desperate, I asked how quickly they could do this. I was told another two weeks.
Now, my wife, children, and I have no heat, shower, or ability to cook. They completely screwed up and are unwilling to put a shred of extra effort to make the situation right.
But hey, they are friendly.

I have been very happy with Mountain Propane. Their customer service and friendliness is what puts them head and shoulders above the competition. Sadly, I’m moving from the area but when I come back, I will go with them again.

We recently changed propane suppliers because our former supplier charged more than most companies in the area, and their customer service left a lot to be desired. After calling around, we settled on Mountain Propane because they were quick to get back to us and charged less than most companies. We were changing the location of our tank and asked them to come out for a pre-​site inspection, and they came out within the hour. Once the new tank was in place (a Monday), they said they’d be out by Friday to fill our tank (and we didn’t even need it that quickly because we were still using up the gas in our old tank). They came out the very next day. We have been so impressed with their service and everyone that works there is quite friendly.
If you’re ever on will-​call for a fill you know that it’s your fault if you run out of gas. This happened to us a couple times and our prior company charged us an addt’l $ 100 to test the lines and would only say that they’d be out in the next 10 days to re-​fill our tank (and aren’t very friendly about it and won’t even tell you when one of their guys might be in the area). MPS charges $ 75 and will try to be out the next day.