Jack in the Box

My family has been calling this place Barf in the Box for years. I try to avoid this place, especially this particular location unless I’m starving. Small, sketchy, and dirty. My food was greasier than it should have been and my fries in particular didn’t really taste like fries. A few of them I couldn’t even chew because of the weird texture.

Horrible customer service from Shontoree. Waited unusually long for cold food, to go with her cold attitude.

At least the food is good well, as good as JITB food can be. Since it’s a large fast food chain, they primarily try to be consistent across the board however I have ordered two exact items from some of their locations and ended up with two totally different looking items. This particular location of situated on the Northeast corner of 312^th and Pacific Hwy in Federal Way and it can be kinda tricky to get into the parking lot. On top of that, there is a rapid ride bus station right in front of the door so this place plays host to a slew of undesirable elements. While I sit here, there is a disabled man in a wheelchair sitting outside begging as people walk by. There have been a number of shady looking young people dressed in gang colors in and out of the building and loitering around outside. I’ve been lucky enough to visit at the time the high school lets out so a wave of students has been by causing a raucous from all of their pent up teenage angst. Overall, I don’t feel very safe as I sit here and have my lunch and I’m looking forward to getting out of here. I’m really glad that it is still the daylight hours because I would not want to be here after dark. I feel like they need an armed guard on duty here.
I just tried their newest sandwich, the home style chicken ranch and I didn’t care for it. The small little chicken pattie didn’t seem any different from the previous chicken sandwiches and it got lost between the two huge buns. The whole thing was a bit mushy and flavorless. I think I’ll stick to the standards next time.
Thanks for reading
October 17^th at 4:00am, I just decided on my way home from work to swing through the drive through and wouldn’t you know it, I was approached in my car by a transient begging for money. He scared the crap out of me when he popped out from around the menu signs. On top of that, when I pulled up to the speaker to place my order, the woman’s voice came across and this is what she said, «Umm, I’m not able to take your order because our systems are down». to which I asked, «well, can you still make the food»? and I was told no. You’ve got to be kidding me! I guess the whole staff better just pack it in and go home. First of all, there was no apology for the inconvenience. Just a rude person telling me that I was out of luck instead of doing what it took to make the customer happy. It’s not my fault that your system was down. Can this establishment not write an order down on paper with a pen? Can they not override the register and take my payment the old fashioned way? They are screwed if the computers ever really go offline. What a way to go above and beyond for the sake of customer service! They could have took my order and made my food and gave it to me even if they couldn’t accept payment or they could have offered me a coupon or a free item to make up for their confoundedness. They could have at least apologized and made me feel like I was a valued customer and that they actually cared about the business that they were turning away but they chose to do the easiest and laziest thing possible which was nothing at all. I will never again in my lifetime visit this JITB location!

Your typical Jack in the Box, which I call Jack in the Crack, except that the prices are lower than other locations. I haven’t seen a line but I’ve only been here twice in 5 years.
Service was slow when I was there recently, and I was the only car in the drive thru. The cashier paid attention though and got the order right. Not having to repeat myself and getting what I ordered makes up for having to wait 7 minutes for a hamburger.
Parking sucks here. There are just a handful of spots. Getting out of the lot is also a pain as you are forced to turn right, no ability to turn left.
Food: 3
Service: 3
Ambiance: NA
Parking: 2

When i pulled up in the parking lot, bunch of teenage gangsta members smoking pot outside. Food was good and employee was friendly. People would come in the store and loiter and employees would do nothing. Felt quite uncomfortable eating there at 5pm. If it tells you anything, the restroom is locked and needs to be buzzed in. Highly recommend the drive thru if you have to eat here.

This is one of the worse Jack in the Box due to a lot of things. I am always hesitant about taking the kids here because it is in a bad part of town — by a bus stop and usually has vagrants hanging around. We only come since it is close to the kids Church and School and convent if we are in a hurry.
The inside is small and they lock the bathrooms (for the reasons above). It bugs me to have to go ask them to press the buzzer. The place just gives me the «creeps» and I always feel it is dirty and dingy.
The food is on the low end of quality for Jack in the Box and the service is at best adequate. The tables are usually not «bussed» and it takes longer to get the food they it should. As I said — I only come when I am in a hurry — and then I regret it.

I’ve only been here a few times because the location is not nearby my normal stomping grounds. But compared to other Jack in the Cracks, this ones food seems way greasier than most. And the food is cold and bland… even when you eat inside! How do you manage that???
The staff that I’ve encountered are slow, lazy and clumsy. It’s almost like they know their restaurant sucks and they could care less.
If it were me, I’d just tear the place down. It’s too small, dirty and the food sucks too.

What crap. We grab some food for my friends son and he CAN NOT have cheese. And if i’m not mistaken the burger that was ordered doesn’t come with cheese. What do they «ADD CHEESE». How do these people mess up orders so easily! I do my best not to eat at these places. But sometimes they scream at you. COME EAT ME! It’s like some type of wizadry spell they put on you while your driving past them. THUMBS DOWN!

I know fast food is not supposed to be outstanding, but this place is bottom of the barrel. I ate inside, and the whole dinning room was disgusting. Garbage all over the floor, food bits on every single table — I actually asked if someone could clean the tables becuase I was not sitting at any of them. I tried to order water becuase I like water, but was told I would have to pay full price of a pop becuase they don’t «give out water cups anymore». Later I wanted to use the restroom and had to get buzzed in… embarrasing. And the décor consisted of no loitering signs on every wall. I felt like I walked into a subway station or something. It was just gross.
I know this place is on Pac Highway and all, but come on, this is just unacceptable Jack in the Box.

I have done fast food reviews before and the same applies to this one
You eat at one you have basically ate at all. I am sure there is the exception .
but not here .
they do make a ok chicken burger on sourdough, with out pickles .
what is the perpous of offerin regular fries when you are out of them
I was on the way home from work and did not want to eat with a person who talks to himself or his cat.

Not bad, Its fast food. but for whatever reason, they always take FOREVER to get food out, even if it isnt busy.
But a plus, the jr bacon cheeseburgers are GODLY, I will eat those til i die idgaf

I feel weird writing a review for a chain fast food restaurant, but I thought it was necessary considering the bad service I received. I ordered a large meal and was simply told «We are out of large cups.» I thought that would be followed up with more explanation or my other options but it was just silence so I said I’d change it to medium. I had a coupon for a free milkshake and said I wanted to use it, the response was «Our milkshake machine is broken.» Followed by, you guessed it, silence. I asked if it would be possible to substitute something else for it because I don’t go to Jack In The Box often and she said, «No, the coupon says milkshake so if you want a smoothie you have to pay for it.» To which I responded with silence followed by «Ok…» because I was confused about where the mention of a smoothie came and taken aback by the rudeness of the response. I know it’s fast food, but common courtesy would be nice.

Oh why do I let the kids suck me in to going thru the drive thru here!!! The food is truly disgusting (so greasy and tasteless) but they seem to enjoy (the older one likes breakfast and the smoothies). Only when I’m weak will you see the devilmobile doing thru here!