HomeStreet Bank Federal Way Branch

Awesome. First time home buyer and I didn’t know where to start. Thankfully I found Julie Horgan. She found the right loan for us with a great rate. I never imagined it could have gone so smoothly. She is professional and thorough. I had a lot of questions and she was always there to answer them. I would recommend Julie to ANYONE and not just first time home buyers. Her outstanding customer service was well appreciated.

Great experience, great customer focus. Highly recommend.

Very unhappy with my home loan services at Homestreet Bank. I have had 4 home loans through Homestreet in the past 7 years. The local level is great, its the corporate branch that is troublesome. I had made a payment on my home loan over the phone and they did not apply it to my loan. I called and gave them the confirmation number and they found it. They said they would fix it. A week later I got a letter that my loan was in default. I called first thing Monday morning as they dont have live customer service except for 8 – 5 Monday-​Friday. The loan person told me to disregard the letter. I was worried about doing that. I checked my credit report immediatly after that and it was negative reporting by Homestreet Bank on that payment they mis-​applied. We then called Homestreet again and they said we would have to dispute the negative report and they would fix it the next day. 5 days later it is still not fixed and they are gone for the weekend. I am very unhappy with the service. Not once have they ever even apologized for thier mix-​up. Terrible customer service. the last time I called Malcom said he couldnt look at the credit report yet as he was working on something else first… terrible…