Federal Way Vision & Contact Lens Center

Woefully inefficient and unapologetic office staff make it very difficult to get appointments or get what you came for and are even DISHONEST about hours and other wrongdoings. 3 attempts to get the right prescription, twice WRITTEN incorrectly! Horrendous experience.

I have been coming here for two years now for eye exams, new glasses and contacts. The ladies at the front desk are fabulous and very polite! The workers here are friendly and very patient. I loved that they don’t rush you and help you find the best pair of frames for your face. Dr. Starr is awesome! Very friendly and talks you through the exam. Overall happy with the service I get here. Only reason why I gave a 4 and not 5 star is the time I have to wait for my contacts to come in. I guess that’s the labs fault and not really FW Vision centers fault though…

It took a few weeks longer than expected to get my Rx sunglasses due to some lab issues and when they did arrive I wasn’t comfortable with the vision… Thankfully they followed up with me after I voiced my unhappiness and fixed the glasses at no additional cost.

The people were very friendly, the eye exam was more thorough than others I’ve had, and even though I made a 6:30 appointment and they close at 7 they were happy to help me get my glasses picked out and everything till after 7:30.

I’ve been coming here for years. I really like both of the Doctors here. Everyone is very friendly and nice. My biggest pet peeve is the hours of operation. 9 – 5 just isn’t convenient for the average worker, but they are open on Saturday. They get booked up pretty fast, so I recommend scheduling ahead of time. They are also very clean and organized too.

Dr. Starr was very personable, and good with children. We felt like we got an excellent exam.

I had my first appointment with Dr. Starr yesterday. He was very kind and professional as well as the rest of the staff. I will definitely be coming here again. I thought my appointment was at 11 when it was actually at 2:15, but they still took me in right away. I will recommend Dr. Starr to anyone looking for a new optometrist. He made sure my contacts fit perfectly and recommended I get glasses as well for future use. I had not had a checkup in a very long time, and they made me feel completely comfortable.

My old optometrist was a family friend and awesome. When he decided to retire my family went looking for someone new to see. I’m not really sure how my mom happened upon this place, but I’m glad she did. I’ve been going there for years now and have never had a bad experience. Until recently they just had 2 doctors — they’ve added a 3^rd within the last couple of months. I saw for the first time a couple of weeks ago and really liked him. My mom swears by Dr Chin, but really I don’t think you can go wrong with any of them. They have a decent selection of glasses to choose from (not the biggest I’ve seen, but I’d be surprised if someone couldn’t find something they liked out of their selection) and the girl who always helps me pick the perfect pair is really helpful. I think her name is Alisa and she makes the experience actually enjoyable. I’m the type who likes to have someone else’s opinion and she does a great job of letting me know when a pair doesnt fit my face or if something really looks good. All in all I love this place and would highly recommend them :).
PS I love their late hours. They are open until 7 pm on Tuesdays and Thursdays and even have Saturday hours. It makes it SO nice to be able to schedule an appointment and not have to take time off work :).

I brought in a prescription from another optometrist and had a competent fitting on a Saturday. They seem to have a good selection of frames. I was told they would get back to me on Monday with a quote.
It took me one additional visit, three phone calls and 13 days to get the quote for two pairs. They had my prescription sunglasses all this time, as I was trying to get new lenses. They said the person responsible was no longer there.
When I explained this and asked for some consideration, I was told abruptly «sorry, no discount». I thought the two staff members I dealt with were basically rude and tactless throughout this lengthy process. Maybe others will have a better experience.