Complete Collision CARSTAR

It’s more trouble than I hoped for especially for a simple job. They told me 4 days and they ended up keeping the car for more than a week because they are backed up.
On top of that, I had to call them to find out about when will it be done. The guy we dealt with made a poor excuse on why he couldn’t call me. Shows so much professionalism right there.
When I finally got the car, he didn’tinput the mileage when the car went in their shop. He used the mileage during the estimate which was two weeks prior to the job. There’s more confusion and corporate finally got involved.
Lastly, I noticed some of the electronics in my car aren’t functioning well.
My experience in this shop is less than stellar and I rather not go back. I wouldn’t recommend anyone going in this shop despite being suggested by your insurance. Go to a different Carstar– not here.

They did a horrible job. Their job was to replace the windshield and sunroof glass. In order for the windshield in my car to be replaced one has to remove the side trim piece. They didn’t properly put the trim piece back and it was falling off. As for the sunroof it leaked, and I had to hire someone to fix that for which I had to pay more than $ 200. They had to do two things to my car and they failed at doing both. Avoid this place, their work quality is poor.

I brought my car in for some insurance paid work after someone backed into my car in a parking lot. They had quick attentive service, good follow-​up, and the estimate took no more than 15 minutes. They have coffee, candy, and magazines in the office (but you wont wait long enough to read a magazine or drink a cup of coffee). They had my car repaired in the stated time, and kept my up to date about progress (your car will be ready by… etc). They’ll arrange your rental car pick-​up/​drop-​off as well. I was very happy with the work and the warranty (lifetime on paint).
A couple months later, I needed to return to have some body work done (cash instead of insurance). I got quotes from a couple of other places just to make sure I was paying the best price, they were the cheapest comparable body shop from Federal Way to Seattle. They do great work, definitely get a quote from them if you are getting work done. Don’t hesitate to bring your car here if an insurance company sends you.

Very nice staff. Very professional and worked hard to get my car done and me happy with results. If you need body work this is the place to go.

Pleasant staff, clean office and waiting room, did what they said they would do within the stated timeframe.
The workmanship was excellent and I have no complaints. I highly recommend Complete Collision for all your body repair needs!