Netdirect Sales

Stay away! This company lies and improperly reports to eBay they have shipped items when no such shipment was made. On Dec 8^th 2014 I purchased a (Green) of Dre Beats Studio wired head phones from this company via eBay (they sell a ton via eBay). I bought them for my son for Christmas. They reported on Dec 9^th my package was shipped after I ordered and paid Dec 8^th, the same day. But after ten days my tracking information via USPS stated the package had arrived at AURORA, CO 80 011 «Arrived at USPS Origin Facility» and never moved forward but this was not TRUE! I called and emailed this company several times and finally spoke to Walter in customer service who told me my package was lost??? And stated a new package would be shipped but they only had «black» left now using the same tracking ID! I confirmed with the USPS after opening a search request for my original package that this is impossible, if NetDirectSales actually had shipped my item they could never use the same tracking ID again. Two days after my call my shipment (now a «black» set of head phones, as they were out of green now???) remember I bought and paid for a green set of Studio head phones was shipped and it made it’s way to Birmingham, AL from CO destination Southern CA??? On Dec 27^th my package finally arrived after traversing the entirety of the US. I had made additional calls and reached Luis in customer support when I requested to immediately speak to a supervisor on Dec 23^rd. Luis stated that his supervisor would be calling be back that day, of course they never called me back!!! They also never responded to my email as well via eBay.
Upon arrival of my package, I noticed the word «Green» was manually marked out and the word «Black» was instead hand written on the shipping label which further solidifies the fact my shipment was never sent anywhere on Dec 9^th. Again I was lied to! Additionally, after the sale (they had their money) NetDirectSales went on to their eBay listing and altered the original posting to restate the color option (green was removed) and the shipping details were altered.
My package was stated to have been shipped «Priority Two Day», I received it Dec 27^th at 11:30AM. Almost three weeks after I ordered and paid immediately for my item which I remind was changed after I paid for it.
All this company needed to do is email or call me and let me know their green head hones had ran out and then ship me a pair of black head phones in time for Christmas on or about Dec 9^th, instead they did nothing and my package never arrived in time after three WEEKS!!!
Ludicrous customer service practices. I will never shop with them via eBay or any other means. This company offers extremely poor customer support, I wonder how they treat customer’s who need to exchange/​return an item???
Stay away there are much better companies to work with across the US, this one should be avoided at all costs!!!