Enterprise Rent-A-Car

Several years ago I swore off Enterprise, after a long relationship, because of the way my wife was treated at the Philly Airport store. Recently I decided to give them another chance, while staying in Bucks County, PA. The Feasterville store was nearby so I leased a vehicle for four days with my 24 year old daughter as an additional driver. The staff was ridiculously nice and easy to deal with. The experience could not have been better. Maybe the employees in the smaller locations take nothing for granted and respect their customers.

Once again another great experience on freezing cold weekend it started with John making sure I was picked at the train station just as my train was pulling in as John stated he didn’t want me waiting in the cold.
Even though my car had a check engine light that popped on while driving. The exchange the next day went seamless and of course John did great service recovery with good exchange vehicle and a discount on my weekend rental.
To John, Matt and the Enterprise team at the Bustleton Pike location thank you!

Excellent, friendly service. Car was clean & comfortable. Would definitely use them again!

After calling ahead to confirm that they had an SUV ready for me at 9AM, I had to call them again after waiting for 10 minutes with no car. I was on hold for about 5 minutes. It then took another 30 minutes for them to show up. It was only about an hour extra… whatever.
I requested an SUV, and I got a full-​sized Mini Van… I’m a single man in my late-​20s. I immediately requested another vehicle, and they said they had nothing. I asked for «literally anything else» and they said this was the *only vehicle* they had (uhh… ok?). Not even a sedan. I was in a hurry for a meeting, so I took the van since I was told I could exchange it at any enterprise location.
The van’s interior was pretty dirty. There was a used coffee cup lid in the cupholder, with some coffee drops which dried on the side of the center console. Inside the center console was a used flosser-​style toothpick… I stopped investigating after that.
The van is a bit more bulk than I’m used to, so I’ll be exchanging it at a different location.
The rep mentioned that their computer showed 6 SUVs on lot, but they didn’t have any. My guess is that they were expecting drop-​offs that were late, so they skipped cleaning the van to get it to me timely. The rep was quite pleasant, but I didn’t believe that they had NO other vehicles on lot.