PetSmart

This place is pathetic! The groomers do not have a clue what they are doing! I could have went and paid $ 10 bucks somewhere and did a better job! They claimed to have brushed my husky 3 times and that was a 3 time lie! The service with the groomers here sucked last time and I don’t know why I decided to give this place a second chance, but it was by far the worst decision of my life. If you didn’t want to groom my baby, please just say so. I’m so glad I got my $ 60 back, it just wasn’t worth it. I’m so pissed off! Groom your furbaby yourself before you bring it here.

Terrible. One of the groomers threw a dog off the table in anger. Will never go back to pet dummies

We used to shop here a bunch. The last two times the line was so long we just left. They need a better selection of healthy treats. Lamb treats I can’t find here.
Love to go see the dogs and birds.

Always a disaster, it reminds me of a pets K-​Mart, way overpriced, the trainers who also double as workers seem to comment on peoples dog handling skills both good and bad. My buddy took his dog in with a E-​Collar and one of the trainers flipped, the dog was a flunker three times in the good citizens dog test for jumping, the E-​Collar worked and the trainer was over-​reacting. Crazy!
I buy my dogs food online, way cheaper and better variety!

I love this Petsmart. We got our puppy here on their weekend adoption event, and she’s one of the best things to happen to us. This Petsmart is well-​stocked and the staff are attentive and well-​informed. It’s never hard to get service, and I’ve always been pleased with their prices and selection. In fact, I picked up a box of kitty litter, not realizing there was a split in the box – and they gave me a discount. Awesome!

Not a bad store. It’s always been clean and well organized during my visits. They carry a nice selection of grain free dog foods and treats. While not the cheapest, you can usually find a coupon or hit the store when they have a good sale. Lines move at a decent pace and the staff is friendly.

I have gone to this Petsmart solely to get food and supplies for my JRT, so I’m unaware of how well the classes, vet services, and grooming is for pets. However, taking a peek at the dogs (some chilling, others normally disenchanted about the prospect of a bath) in the see through glass at the groomers and the content owners walking their pets out of obedience classes, I would say most people are seemingly satisfied.
In terms of the store and meeting my basic needs of dog food, toys, and health supplies, I can usually find it there. Finding somebody to help me find what I need is generally difficult, but I’m a grown up and literate, so I just peruse down the aisles until I see whatever aisle I need. If not, I just wander for a few minutes until I see a staff member and I generally get helpful advice and an alternative to the item I originally needed.
There’s plenty of parking nearby, and outside, there are doggy bags outside so your pet can relieve themselves before they come inside the store. I really like bringing my dog to the store, the other patrons (and their kids) coo at her and there’s something thrilling about taking your pet indoors to an establishment, y’know?
Overall, Petsmart is a good establishment for the day to day pet care.

The employees here are extremely rude and condescending towards customers. After attempting to purchase a «sale» item that was improperly marked, they were unwilling to work with me and got defensive when I suggested that they mark their items in a manner so that customers could actually know how things were priced. The employee refused to get a manager for me to talk to. I will not be going back to this petsmart in the future.

Just brought my new great pyreneese pup in for obedience training with Drew. He is super attentive and goes above and beyond. My half hour lesson? He stretched it out to 45 minutes (last lesson of night) and really helps me with all the basics. I love how petsmart has lessons set up. Six lessons for $ 109. But say your dog takes some backwards steps, or you need refreshing, you may go back to a beginner class for no additional charge at any time… sounds like a good deal to me! They are helpful about recommending products without being pushy. Great pet place!

Went to pet smart to have my dog groomed. She ended up with severe corneal abrasions in both eyes within hors of being groomed. Major hassle to get them to accept responsibility. DO NOT SUBJECT YOUR LOVED PET TO THIS GROOMER!

I recently went in here looking for cat carriers. The store was not busy at all and when I walked in there were 3 workers standing around the register just screwing around.
When I walked to the back of the store to look at pet carriers I almost stepped in pee. That was disgusting. I know it’s a pet store and whatnot but with workers just standing around, you guys could have been cleaning that up or finding the person who had the animal who peed to clean it up.
Second off as I’m looking at carriers really trying to figureout my best option, I had 2 employees walk past me didn’t even bother to ask if I needed help or even acknowledge me.
I grabbed a couple carriers, and decided to wonder over to the car section to make sure they didn’t have any other carriers. When I got over there an employee came over and asked me if I needed help. I said well I have cats and I need carriers. She said well you probably need those, the ones you have are for 15 to 25 pound animals. I’m like well I have a cat who is really really big. I said he weighed close to 15 or so… the lady was like and I quote «Are you sure it’s a cat?»
So as I’m staring at her dumbfounded all while wanting to just facepalm her, I’m like well «Lady I’ve had my cats for almost 2 years I’m pretty sure they are cats and if they aren’t why am I even in a pet store.»
I took my carriers purchased them and left ASAP.

They made us feel like complete idiots when my dog had an accident on the floor. They seriously treated us like we were two years old, I couldn’t believe it! Like our dog was the first that had ever pooped on the floor? Not to mention the prices are outrageous but that’s just Petsmart in general. They do have a large stock of items, but I’ll stick to the Petsmart that just opened on Ramsey street if I ever need anything.

this is a good size Pet Smart. Well stocked, has a Vet Office, Large Training and Grooming. I have always seen it pretty clean. I have not used any of their services yet to comment on it. I usually only buy what i need.

Its always nice to take your pet here! :)

i agree with nic but in short i really like that they have a dog groomer and obedience training on site. and there is always some kind of charity going on revolving around animals there. it is also a blast taking my son there as there is not a whole lot to do for kids in fayetteville this is like a mini zoo for him and that in my opinion is worth one more star.

This Pet Smart just seems dirty all of the time. I know that its a pet store, but I have been in other locations where it doesnt seem like that. Besides, when I went to go buy my boys a pair f fish, I was told that for the tank I had (1.5gallon) that I could put 2 fish in there. So I bought them and a week later they were dead. Why??? Well, when I went back to get another fish, I talked to a man that knew his stuff when it came to «aquatics». He said I should have never had 2 fish in a small tank like that in the first place and only one. So Ive had our new fish for months now and no problems. They ought to make sure that the employees know their stuff before assigning them to that department. It is a pet store so you can pretty much find what you need for your pet.

We brought my husband’s kind of long haired dog here to be groomed. When I made the appointment, I specified what package we wanted for the dog (as listed on the company website). When we got there, they seemed confused about what we had asked for and of course tried to talk us into other options, which we refused. When we picked up the dog, I noticed right away that they had neglected to do at least one thing they were supposed to, so they took her back and fixed it. Later on, after we had a chance to really look her over, we noticed they did a lousy job — her bathing and grooming and whatnot resulted in her looking exactly the same as if we had simply bathed her ourselves.
A total waste of time and money.