Mr. Kool Heating & A/C

Mr. Payne, the owner of Mr. Kool is a friendly gentleman, but he does not honor his work. He installed a used AC and heat unit in our home before Halloween of 2015. I have six children. The unit has never worked and still does not work to this day. Even though the contract says warranty on it. It has not been fixed. It’s very cold now and I already had to borrow a substantial amount of money to install this in which he was paid in full on day one for his service and equipment. The wall area was damaged due to install and the old unit was hauled away for recycle by Mr.Payne. He would not show up for appointment times on time or at all without notice. He would not return messages. I am having to settle this through the court systems in hopes that we will have heat for the cold winter ahead.