LaPierre Septic Service

We’ve used them for 8 years to pump our tank. Very nice people. For a small tank it costs us a lot, not sure why, guess that’s a going rate for just getting them over, that’s my only complain, but overall we like them and would recommend.

I encountered an issue when my septic system was blocked and backed up into my basement. LaPierre’s was one of the only companies I could find in the local area that would pick up their phone after hours, and could actually give me some straight answers. I wasn’t sure if I had access to the tank due to ice, and this is the only company that assured me if I had the lid handle exposed we could get to it. I requested to know how much it would cost for an after hours call (Saturday), expecting the price to be near double normal rate, to which the operator responded «an extra $ 25». When the problem turned out to be more severe than initially expected, the responding technician would not accept any payment, despite the 30+ minutes he attempted to clear the obstruction with the regular pump truck and metal bar.
The responding technician offered to come out the next day (Sunday), despite the fact that his wife was actively going in to labor. I politely declined and requested we schedule for Monday instead, due to his situation. He showed up with more advanced equipment first thing Monday morning, and had the problem resolved within an hour. In addition to quickly repairing the problem, the technician took the time to explain the intricate workings of the system, proper maintenance, and steps I can try to take on my own to correct an issue before calling someone (This instance was severe, I would not have been able to correct without a professional). Excellent experience, and I hope that I can find a similar company for all my home needs.