Complete Computer Service

My company uses the Ultra32 scheduling system and I hate the company for it. Last year they «upgraded» to this newer version. Unfortunately I was not here so I was not able to convince them to go with something a bit more, um, modern.
Problems:
1. Slow. I love watching the twirly thing twirl forever and ever when I’m in a hurry.
2. User friendly only to a certain degree. The 9,000 page user manual that comes with the program appears to have been written by a computer for a computer programmer. Thankfully I was able to figure out a lot of stuff on my own. Everything else, you’ll have to call CS where you’re treated like an idiot.
3. Customer service. I swear to God it’s just one guy running the whole show, from building the program to helping customers. Except that when I referenced our old UltraSked program and how it could do ‘A’ but this new one can’t, he had no idea what I was talking about. I asked if he was familiar the old program, and he wasn’t, so… anyway, he’s the only one who ever answers the phone. Also, he once argued with me about something the old system did that this one doesn’t!!! I used that program for years – pretty sure I know what I’m talking about.
4. The program gets confused easily. No joke, it makes mistakes. You better close out of everything before attempting to do something different. While you can have more than one window open at a time in this newer version, you better not even attempt to multi-​task. The program hates it.
5. It’s a tricky bitch.
6. Customer service, again. I’ve elected to just not call anymore. I’ve figured out how to utilize the program for my needs without anything even remotely fancy. Oh, that client randomly stopped showing up on the master for NO reason? Well, I’d rather manually select customers for each report than call CS!
I can’t wait for this version to die. I will find a far better one, even if it costs twice as much as this one. Unfortunately, the last program lasted a solid 10 years… like a VW it refused to die.