Big Ray’s Quick Lube

After being a faithful customer of this Big Ray’s for 10 years they recently changed management. Unfortunately it was right before my 10^th (and free) oil change. New management would not honor the loyalty cards that were passed out. They only had two people working there and were quite slow.
Over the years I had got used to the great service I had received and even though I had moved to Royal Oak I returned to Big Ray’s for my auto needs. The service was the main reason I drove to Novi (from Royal Oak) to get my oil changed.
Sad that they had to choose this way to transition their longtime visitors over to their new loyalty program which is $ 7 off per oil change.
I would recommend finding another place to visit as the new Management doesn’t seem to take their job seriously and is not customer focused. Just another oil change place in my book and nothing special anymore.

I see low reviews, but after my visit… not sure why.
Very professional and courteous and explained everything all the way thru. He said he may not be cheapest, but going cheap prior cost me extra repairs (not here, so verified elsewhere). You get what you pay for!
I would recommend to anyone!

This place is number 2 behind the one that is in commerce twp I say that bc they only got a mechanic that’s the only thing that stands out from this location this one is the best around area and if ur around u should go to them and give them a try I know I did and I loved them and the man named mike is always there and is the most friendly person he always gives me a discount so to get to the point if ur in the area around this location I would try even if ur like 5 miles I know it’s worth the drive and if u go there and ur new customer tell mike that you read my review

This place used to do a great job about 2 years ago. They were very thorough in their work, checked for general issues, and were polite.
Recently, they have been pushing up-​sells like crazy, including heading into the grey-​area that approaches lying.
For example, I was told the following:
You have a transmission pan leak, so maybe if we flush the fluid and change the internal filter it will help.
You have to change your gasoline filter every year, even though the manual states it should never have to be replaced.
You should rotate your tires every 1,000 miles to best prolong the life of your tires.
One of your brake rotors looks slightly less-​new than your other three, it’s probably bad and you should get it replaced.
Your transmission fluid isn’t full, so you have a transmission leak.
No, I had just flushed the fluid, changed the filter, and refilled with new fluid, and had not added enough new fluid back.
Your power-​steering fluid looks a little dirty (to his eyes), you should get that done.
They also stripped my oil drain screw.

Stripped my oil filter screws. Stripped my oil pan screws and put 1 extra quart of oil in my car which could possibly destroy my car. I will never come back here.

I’ve been going to this Big Ray’s for years. This particular location gives you a frequent visitor card, where you get $ 3 off each visit and when you hit 10, you get $ 10 off. When I went to other locations they did not offer that so I’ve generally stuck with this one.
I’ve always been really happy with their service. They do a great job and get me in and out of there really quickly so I have more time for errands on my lunch hour.
I would give them more stars but I must warn you, recently they’ve started REALLY pushing the upsell. I know most oil change places will, but this has gotten a bit ridic. I generally will decline but I can’t seem to go there without being told that my car is going to explode because I haven’t flushed out the radiator, or engine, or fuel line. Or I need new wipers and an air filter. They even now have a windshield fixer that hangs out and will find chips in your windshield that he instantly fixes but then you have to go through the whole thing with your auto insurance. I appreciate the concern fellas but this girl just wants the oil changed.
They are very efficient and I highly recommend them if you can deal with the badgering,