A-1 Comfort Control

I only gave 1 star, because it doesn’t allow me any other option! This company is a BIG two thumbs down!!! I contacted A1 Comfort back in October to test some devices at our senior citizen housing property. Steve, was the technician (owner) whom we dealt with. HORRIBLE, HORRIBLE, HORRIBLE service. It took almost a month for him to come and test our devices. I did not hear from him for almost a month after he «tested» our devices, so I called him on the 2^nd of December. Come to find out, he could not find our paperwork!!! This was not acceptable since the city was threatening to shut off our water and we house senior citizens. NOT GOOD. It is now the 18^th of December and Steve never came back to fix what he said is going to cost us «Thousands of Dollars.» It was very hard to get ahold of Steve on the phone, for he doesn’t return calls. If you do get him on the phone, you feel rushed as his frustration is easily detectable. This is the WORST company that I’ve ever dealt with in the 10 years of my experience as a property manager. We just received another shut off notice from the city. Lane Plumbing promises to have this corrected within a week! Absolutely the worst Service & attitude in Oakland county. STAY AWAY, or get the run around for months!

I have no words to express my frustration with A1 Comfort.
They came to fix an emergency as my heater was not working on a very cold day. Obviously I know that we would pay more than usual, which is fine. What I didn’t expect was to pay 650.00 for a 1 ½ hour of work that could have been easily done in less than 1 hour.
To be more specific, first the technician who came didn’t like the fact that I was close to him while he was working and told me that he would preffer to work alone. Secondly, he fixed the problem with a single piece change in less than 10 minutes, and the equipment started to work again. After that, everything went downhill… Suddenly, he had to open the equipment again and change an electronic piece that «suddenly» stopped working…
I don’t want to make false accusations, so, to whomever read this, please understand that all of this equipment failure may have happened, but I don’t believe it. I’m an engineer, and I believe I have a good sense of what should or not be changed. I’m convinced that they changed more than what was necessary.
The technician made no efforts to finish it quick, and looking at his pace /​attitude, clearly they didn’t care, as it was a Saturday, emergency, and cold, so, let’s rip them off… That’s exactly my feeling about this job.
Well, they made their money, and for me this is not a good business practice, which is unfortunate, and there’s nothing more I can do about it, just pay and eat my frustration.

During a very cold spell here, my furnace went on the blink and after calling the people I have been using for 20 years (not the moon but the …), they couldn’t come out even though I have an elderly person living with me who was getting colder by the minute. A-​1 said they would come out that day with no problem. Further the tech diagnosed the problem AND what really blew me away was that he had the proper part on his truck and had me back in business quickly. These people know their stuff! I am now their newest customer for life.

I have to give it up to these guys twice now! This time my sump pump failed after a solid 9 years of service. My pump comes on a lot, probably a couple times an hour minimum. I originally installed a Zoeller model 53 pump back in June of 2000. I purchased it from a different supplier, who I tried to call first when the pump failed. It’s Sunday, and it’s Father’s Day, so nobody home. In desperation I called A-​1not even sure if they did this kind of work. Sure enough although they were closed a nice guy answered the phone and I told him about my pump. They still make the same pump and A-​1 had one in stock for me. I was over to the store in no time (even though they were technically closed on Sundays) and got my new pump. As I type this update, my new pump is installed and working great! Thanks again A-​1Comfort!!!