State Shuttle

Beware! I used their airport shuttle service twice to pick up at Newark airport and BOTH times the driver was extremely late. After calling and leaving several messages for Becky, the manager, I’ve taken my business elsewhere.

I booked the wedding shuttle service which was supposed to be continuous service for 8 hours bringing guests back and forth to hotel and venue. I confirmed with Carol that the driver needed to make more than 1 trip the week before my wedding. The day of the wedding the driver didn’t go back to pick up my passengers. I had to call the dispatcher in my dress and spoke to multiple people and they all told me it would take at least an hour to get a shuttle to the hotel to get the rest of my guests and this was after my cocktail hour ended. My guests had to take cabs and I was embarrassed and my whole wedding had to be delayed. I called a few days after my wedding to get a refund and tried to work something out with Becky, I told her I would pay a prorated amount for the hours I actually did get service and she tried to charge me the full amount for a one way trip which was like $ 300+ 15% gratuity each way! That’s ridiculous. So now I am disputing the charge.
I was so mad because I called the week before to confirm to try to avoid this very situation. There is no communication between the dispatchers and the drivers and the dispatchers are rude. The entire company is extremely disorganized. DON’T USE THIS VENDOR UNLESS YOU WANT A HORRIBLE EXPERIENCE ALL AROUND!

Geographic necessity and the aging of parents and sister compelled me to use this disastrous service often over the past 20 years, especially before NJT put a train stop at EWR. They have never been clean, efficient or reliable, except in rare instances, but their horrific treatment of my sister (who cannot take the train due to age and illness) has finally driven me to say that I will never use their services again. I will be brief, lest I waste more of my time than I already have in dealing with them. The «limo» was a filthy, beaten up, cigarette-​smelling heap with torn up carpet and seats. They parked way away from the terminal and failed to carry my sisters carry on. The driver blasted Russian-​language radio and music the whole time without consulting her. The «AC,» as it were barely worked, and the trip started with the windows open. Worst of all, I paid for the trip in advance – a ridiculous $ 170 – and yet the driver tried to collect from my sister, even getting out of the car and berating here in front of her friends sitting outside of disability housing for not paying. Evidently the clerk who took my reservation marked it as «will pay cash» instead of charging my card as I had instructed them. I complained to no fewer than 3 people and finally got a manager to ask another manager who asked an owner, and they gave me $ 20.40 off – the price of the tip. What an insult. I am from Jersey originally, so I know the way of the world, but even according to our rough standards, this is a low class, filthy and incompetent operation. I will never use them again unless I hear that the company has been bought and remade in every aspect, from reception to the cars themselves. Please, take a bus, take a cab (where expectations are consonant with results), take the train, and do not expect a limo from State to be any more than a broken down old heap, rudely administered, careless of customer satisfaction.

HORRIBLE! We rented a 52 person coach bus for our wedding. It was raining outside which apparently meant it rained in the bus. Myself and almost every other person on the bus became soaking wet! The seats were covered in garbage bags and we were only allowed to use about 42 seats so all the guests had to squish together. The breaks were horrible and the driver admitted they were. The air didn’t work either. And a guest lost a cellphone on the bus and when we called, the operator was so rude and had a huge attitude! This company is disgusting and should be ashamed of themselves!
The company gave us a 50% refund and apologized but honestly it doesn’t do much considering how embarrassing and ridiculous this was. I would never recommend them for anything!

Omg. I used this misbegotten service twice. Two times too many. I expect very little from a car service: punctuality, clean/​moderately new vehicle, and a courteous driver. I got one: nice driver .
Pick up was late: «a lot of traffic «. Serious? Ur a shuttle company. Look at traffic on ur phone, u fools .
Vehicles: looked 10+ years old, and showed every minute of their long tired sad lives. I honestly thought «I hope this thing has brakes «
Parking faculty in Wall: O. M. F. G: Dirty. Filthy. Tattered. Messy looking office. Overflowing dumpsters. Nasty. Like I’m surprised rodents didn’t move into my car while it was parked there.
The owners should invest in a new fleet, some serious maintenance, and somebody to monitor traffic, you know, in the most densely populated state in the country.
Good riddance