Renewal by Andersen

Two good experiences. Gene came today to inspect windows. He was courteous and knowledgeable. I tried to give him a good review at Unilocal,but I could not at first enter the site. I called Gigi at the Call Center and she walked me through the process. I am very pleased at the friendliness and helpfulness of the Renewal by Andersen employees. Gratefully, Jane from Merrick

Marvin and his team were amazing. They showed up on time, worked all day and got the job done. They kept the house clean, and cleaned up both inside and out.

My experience with Renewal by Anderson was great! My family and I are very pleased with the job they have done! They were very professional with everything. They came at the time they said and they began with laying plastic all over the house inside and outside. They also did a great job cleaning up after themselves. My family couldn’t be more in love with our windows then before.

I’m in the real estate business (remodel homes nationally) and had such a positive experience with Renewal by Andersen in Los Angeles (my own personal home) that it excited me to put the windows in our Suffolk County project.
Unfortunately, it’s a rarity to do business with a home improvement company and have everything go smoothly but that’s what happened with this company. The sales guy was straightforward and took the time to explain what was causing the issues with the windows (other than them being old!)-the new windows are fantastic, easy to operate and look great. And the crew that did the work on our project was speedy and very careful. They were focused on making sure that everything was taken care of properly and they cleaned up so there was no evidence of work being done. The windows are not cheap but are completely worth it. I’ve been in the business a long time — it makes me very happy that I have one less thing to deal with. I’m looking forward to our Long Island project!

I was very happy with my windows and my installation team led by Casar. He was so accommodating, professional, immaculate and thorough. He replaced surrounding wood when necessary and exceeded my expectations.

My experience with Anderson and Luis and his team was amazing. They came on time and worked the entire day in order to get the job completed in one day. They were very professional from the beginning with laying plastic all over the house inside and out. They did an amazing job at cleaning up as well. I couldn’t be happier with my new windows and sliding door. Luis showed me how to operate them properly as well.
There is nothing I can find in which I did not like about my experience and would definitely recommend Anderson to family and friends. 100% satisfaction.

VERY VERY high pressure salesman. He was in my house for 90 min. Also very expensive. I’m sure it’s a good window but the high pressure sales turned me off. Did not use nor will I. Like I said, VERY HIGH pressure sales, almost to the point of bullying

Beware they do not work with you. My husband and I live in different states because of the military. It’s not easy for us to do things together. We are remodeling our house and need to replace all our windows and doors. We don’t have a lot of time to get this done. And the refused to meet with us unless we can both be there. Refused to take into consideration our situation. They fall to realize we are the homeowners and the ones who are paying a lot of money. We should be the one who decides who is there.

INSANE SALES PRACTICES
I know the size of the rough opening and the size and model number of the Andersen door I have been shopping. I called Renewal before learning that it’s «not exactly Andersen.»
First phonecall: 30 minutes of irrelevant questions «how many windows are in your house, what’s the material of the old door, are you married…» I literally, politely told the salesman that I am shopping only for a door, and have measurements on Andersen letterhead. I asked him to stop asking irrelevant questions, making it clear that I am not buying or considering any other products. He refused and attempted to continue. Then I got nasty and we ended this game.
I figured I just got an idiot so I used their website to set up contact for this door installation. Two weeks without a call.
Then a knock at my door from a girl telling me she has a foreman in the area. I told her she’s welcome to have him come in if it could be done without a sales pitch for other goods. She started with «well do you know how much energy you’re wasting with your current…» I asked her to leave and ask the company to no longer contact me.
Three more phonecalls made to me, no message left. I finally picked up. I told the woman she could have someone come by, but the minute anyone asked me an irrelevant question or began trying to sell me anything but this one door they would be sent packing. I told her the same thing applies to this conversation. She bit her tongue a few times and skirted around «relevance» a few times with questions about whether or not I own the house myself or with a spouse. I told her I am the only owner and only decision maker.
Then the appointment confirmation «We are calling to make sure that you and you spouse will be home at 7pm tomorrow for your appointment.» I told her that she has an appointment with me and only me. She began telling me the importance of my spouse being present as this is a custom product… blah blah blah. It was like a time share speech where they don’t want me to say «I need to consult my wife.» So… long story short (er not). I cursed her out and told her that my marital status is none of her business and I was through. She hung up. Let’s see what happens.
Luckily, this site made it clear that I probably don’t really want their product anyway.
In response to the reply by Renewal: I’ll believe it when I see it. There are years of negative reviews criticizing the same scripted nonsense that you’ve been pushing at people. You ain’t altering a darn thing.

Renewal by Anderson is not exactly «Anderson». They are Renewal By Anderson Long Island. Much like if you have an issue with a particular Jiffy Lube they will direct you to the owner of the Jiffy Lube; who turns out to be Joes Oil Change service.
That said: They have the best salesmen in the window game. And they should be good considering that the cost of their products are double if not more than anyone else’s high end products. Its insulting to be even given a quote that high.
For almost the same thing I got a quote with a FULL warranty from TRI-​STATE for half the price. Thats half the price with a 20 year warranty. Of course he said that you’ll get the Anderson name with that price. Sorry, thats not a selling point. They both have 20 year warranties. If Anderson was so great they should say 50 year full replacement and installation– soup to nuts– no cost to you ever again. BUT THEY DON’T.
So TRI-​STATE half the price of Anderson with a 20 year warranty. That means for the price of Renewal by Anderson I can buy TRI-​STATE and get 20 years full warranty and then in another 20 years buy them again! For the price of a 1 time buy from Anderson. And seriously, if they are SOOOOO great then why isn’t the warranty longer??? I’ll tell you why; because they don’t believe in their product or installation as much as the salesman would like you to believe in it.
And don’t even get me started about trying to get my deposit back.
Waiting… waiting… waiting…
My suggestion to anyone buying windows. Make a lot of appointments with a lot of different companies. The more you hear the more you learn.
Update April 15, 2016.
Just received loan paperwork from Long Island Custom Windows LLC aka Renewal by Andersen saying that I purchased/​owe $ 3,875. I can fight this so I’m not worried. But this is absolutely f#@king outrageous! This is NOT Andersen. This is Chuck in Truck selling windows made by Andersen. Watch out for these predators. Just talking to them may cost you.

Way too expensive. I had three estimates and there’s were definitely on the high-​end. So I went with the better Windows with a way better price. I saved a lot look around people !!

Poor customer service, that’s as far as i got. Steve the salesman set up a time and date for a 45 min sales pitch, which turned into 4 hours. Steve set up a time date for measurements, that went pretty smooth. A gentlemen showed up from Andersen and took his necessary measurements, but mentioned due to normal settling around the patio door he could either use shims or make adjustments on the measurements for the new patio door. Getting back to the 4 hour sales pitch, before getting the approved funds through their financial institution, Steve spent so much time trying to convince me for a whole house window replacement. I simply told him prior to our meeting, i only want a new patio door, a total waste of my time. After all this, i was waiting for a installation date phone call, which never came. All i got was a letter in the mail from Renewal by Anderson stating, installation of my new patio door would not be performed due to settling. If this was case with settling, then i should’ve been told prior to opening a credit account which cannot be used any where else and an inquiry on my credit report. By the way i measured the patio door opening and it was off by a ½″ inch on the bottom. Maybe if i did the whole house window replacement, the patio door wouldn’t even be a concern. I FEEL TOTALLY DECEIVED.

I’ve never been to this store but the experience I had with the door-​to-​door solicitors (whose phone number traces to this location) is enough to motivate me to write this. Two individuals knocked on my door over the weekend. I had family at my house in addition to a plumber who was dealing with an emergency situation. When I answered the door, things were in an obvious state of chaos. I stated that I wasn’t interested but he kept probing about the windows in my house. When I again repeated that i wasn’t interested and didn’t have time he asked how many windows I had. I again told him I was not interested and I closed the door. Two minutes later he knocked again. This time my stepfather answered and told him we were in the middle of a situation and to leave. He walked away momentarily and returned when my stepfather wasn’t looking. I looked up to see him peering through the door and waving at me to come back to talk to him. I (now angered) returned to the door and said that I was not interested and that I am in the middle of a plumbing emergency and he needs to leave. At that point he began dialing his phone insisting I talk to someone to set up a consultation appointment. He would not leave, so I was forced to close and lock both doors. Since that time, I have received multiple calls from them regarding my «interest». Each time I tell them to remove me from their list. Still receiving calls. Next up is a complaint to the BBB. Even if all of my windows fell out in the middle of a blizzard, I would never call upon this company. Bad business.

I had 13 windows installed by Renewal by Anderson, along with 6 older Anderson windows ‘capped’(matching trim). The windows that were capped no longer open because the new trim is blocking the window. The inspector sent by Anderson stated it was just installed wrong and can be corrected (another day I have to take off work) The walls beneath 3 of the new windows were gouged and need spackling and painting (A different crew does that so a third day I have to take off work). Three door frames are chipped, needing wood filler and painting. The bathtub was hit by something and is chipped. A window being removed was apparently broken and some of the broken glass was cleaned up but a lot of the broken glass was left on my floor. In the driveway, right where the truck was parked, nails and screws were scattered all over. One of the men cut his finger, not a bad cut but he asked for a bandaid, after they left I realized that there was blood dripped down on the cabinets and it had dried so needed scrubbing. Construction garbage was left on my bedroom floor. I was not informed about any of the problems by the workmen. I had to discover them on my own. I found the broken glass when I heard the crunching beneath my feet. discovered the blood when I saw the cabinets had dark spots etc. they treated my home terribly. There isn’t a room that didn’t sustain damage. I was promised that when the work was done I wouldn’t even know they were in my house except for beautiful windows. Believe me, everywhere I look I know they were in my house! A scrape here, a chip there, a beautiful day and I can’t open the windows.

We had several windows installed in our home and a door. We chose renewal bc of the quality of the window and the warranty on the replacements.
After having our windows done Im giving 5 stars bc of the installers who worked on our home. Tom and crew covered all
Of our belongings, and cleaned up like they were not there. Their work was even better. From the outside to the inside it has changed the face of our home and the quality. No more drafts. I recommend them highly. Our installer tom was easy to talk to and addressed all of our concerns. We saw Javier working on the door and it turned out seamless! Thank you guys

This review may or may not apply to this Renewal By Andersen store but after what I went through yesterday with a Renewal by Andersen crew I would never do business with any of these franchises. The reason I’m sticking this here is because there’s no generic «Renewal by Andersen» topic, the salesman gave me a 631 area code and this is the only Long Island Renewal by Andersen franchise, and — as was done with another reviewer here — the sales rep quoted me a price more than 3x the market rate.
This is long.
I have a 14 year old, plain-​jane Andersen slider. The seals on the outside aluminum rail panels separated from the door, allowing moisture to enter, which swelled the wood core and accelerated the separation. Googling, it’s a known problem with Andersen sliders of its model and generation. I bought it at Home Depot in 2002 and paid around $ 800 for it. My GC and I installed it in about two hours.
My first call was to Andersen corporate to test their well-​advertised 20-​year warranty. I was turned down because I was told that the fine print says it’s only 10 years on the non-​glass parts. It didn’t matter though because the Andersen warranty rep said that I didn’t qualify for an Andersen warranty because my doors lacked the «Andersen triangle» etching on the window glass. That exclusion isn’t even in the fine print. My guess is that Anderson doors sold through Home Depot don’t have that triangle and therefore your warranty is with Home Depot, despite the implication of the Andersen name. The door came in Andersen packaging, there are Andersen medallions on the door and it was even certified as an Andersen later by a sales droid. But apparently unless it has that little triangle, no warranty for you.
This is just the preamble. It gets better. As luck would have it, Renewal by Anderson was canvassing my Brooklyn neighborhood this weekend with free estimate offers. I decided to have them look at the door. The sales guy said it looked like a warranty issue to him and if I would agree to have a senior sales rep visit he could approve the warranty and then give me a 60 – 90 minute sales pitch about their wonderful windows. If I could get a replacement door out of it, I can deal with a 90 minute sales presentation.
He arrived yesterday. After much tut-​tutting about my failed Andersen door, he too said that it wasn’t a warranty item. However, he’d make me a great deal on a replacement. I told him that I’d already gotten one estimate for a top-​line Marvin door at $ 3100 installed and thought that was excessive. I got another estimate from another respected local window company for essentially the same Andersen door for $ 2450. «Oh, I think we can do better.»
His «great deal»? His «better» deal? $ 9,095! I kid you not. This isn’t five minutes after I told him the quotes I’d already gotten. This was for a plain six foot slider — no interior blinds, triple-​pane glass or diamond-​encrusted hardware. He presented his quote to me as if he was doing me a favor with discounts and «instant rewards» on a door which he’d never actually shown me in a catalog but which he’d nevertheless arbitrarily given an MSRP of $ 11,795. There may be $MM Shore Road mansions with custom sliders costing that much but I’ve never seen an off-​the-​rack slider cost even half that much.
I was stunned. I stared at his estimate sheet in disbelief and muttered something to the effect of «we’re done here», but he kept pushing.
«You can finance over 7 years at 4.99%! I just need $ 1820 for a down payment!» I’m in the market for a *door*, not a house in Detroit, and I’m looking at $ 1820 as the installed price.
«But you’re not just buying a door! You’re buying the famous Andersen guarantee!» Oh, you mean the famous 20 year Andersen guarantee I was led to believe I had on my current door but which I never actually had because of a missing triangle?
Pack it up.
Again, it’s possible that this guy wasn’t representing this particular Renewal by Anderson franchise. He came with all the literature, iPad multimedia presentations and Andersen branded catalogs, estimate sheets and appointment reminders of an Andersen rep. His guys were wearing yellow Renewal by Andersen tee-​shirts. If he was scamming at Andersen’s expense, he was damned well-​equipped.
I’ll echo what another person said: get lots of estimates. Thanks to a skilled DIY father, I’ve been renovating old homes since I was a little kid. I’m a skilled woodworker and cabinetmaker and, more to the point, I’ve been dealing with retail contractors for years. A couple of hours of market recon can save you tens of thousands of dollars and a lot of buyer’s remorse later.
Later: Bay Ridge Windows did a terrific job installing a new Marvin slider. They even did a good job reinstalling the mouldings that I custom cut in my shop. And they knocked a hundred bucks off the price because I was an «easy customer».

I agree to get everything in wrting, if your not watching what the installers are doing they will take short cuts. I didn’t notice the cracked my walls around one of the windows upstairs my furniture and bedding was full of dust. One window has a faulty lock. It would take 3 weeks to get. On 6÷26÷15 they came with the wrong part now it’s going to be another 3 weeks.

I recommend people price out competitor windows & be sure what the salesman tells you is in writing. We were in complete renovation mode when we put all new windows in our house. We were told any bad wood would be replaced. They didn’t do it nor did they point it out. About a month later my contractor was putting up new Sheetrock & pointed it out.
In the interim I also ordered a new set of front doors. They tried to charge me TRIPLE ($ 17,000). A local door guy ordered me the doors and installed them for $ 6,000. They gave me a hard time to cancel my door order. Even offered a $ 1,000 discount.
When I called About my windows I was told they would look into it, it’s not written in my agreement & therefore not required.
Since I cancelled the doors they never came to fix the windows
Not what you would expect from Andersen
I gave it 3 stars because the windows are very nice.