Master Mechanical Corp

Needed a plumber on a Sun night (never good for a consumer). They said they would come for 190.00 — ok, we get it — Sunday night we have to suck it up and pay the overpriced house call — but we needed heat. He comes, finds the problem. it was the igniter to the furnace — let’s see if I have one in my truck… hmmmmmm look at that, yes I do — and it’s all yours for only…$ 800.00 (Plus the 190.00). Take a hike. Look the part up — it’s 25.00. If you want to gouge people — be a little more subtle and you might get away with it. Next day, our plumber came — 45.00 for the part and put it in for a «normal» service call! NEVER EVER AGAIN — and would highly recommend AGAINST this company!

Converted from Oil to Gas. Gave me a good quote and explained exactly what they would be doing. Workers who installed the units were great and amazingly clean. No oil mess left at all. We will see how the service is this year.

Master is excellent at proposing HVAC, water heaters and boilers. It is service after the sale where the business lacks. The advertisement says 24 hour service which means if you call after 5 you get the answering service and a 90 minute callback where they tell you all the service trucks are in for the night. If you call after 9 you don’t get a callback until after 8 the next day. New water heater was connected backwards, they sent a plumber and charged for a service call but were nice enough to remove it when the mistake was pointed out. When the air conditioner failed after three service calls, two were chargeable, they proposed a $ 600 leak detection service. Enough! Called another HVAC service company who identified the problem on the first call.

I’m not one for writing reviews unless I’m blown away with service, which is the case here. I had a huge issue with an old boiler in my house which caused us to have no heat for weeks. I called 3 plumbers who were either too expensive or without realizing, till they came to my house, not licensed. So I gave it once more chance and called masters mechanical and I was saved!!! The woman in the front desk, Andrea, is super sweet and helpful! And James the owner came over instantly, was very professional and he knew right away what the problem was! My husband and I work in retail so we know how important customer service is and master mechanicals gave us great service! We will continue to use them in the future and I will recommend them to all my friends and family.