Continued Care

What a bunch of idiots. They’ve sent me the wrong supplies time after time. I got my CPAP machine from them, you’d think they’d have a record of that and would check it before sending me filters and tubing for a machine I don’t have. I’ve asked repeatedly for replacement cushions for my mask — MEDIUM sized cushions — and they keep sending me large cushions. The latest packing list says «patient requested medium cushions on last order but received size large» and included another pair of LARGE cushions.
I don’t think anybody there actually cares about any sort of quality control. If they did you’d think they would have checked the packing list (that says medium) against what they’re packing (that says large) and realize there’s a problem. Or look at their records and see that I have a Respironics machine before sending filters for a ResMed machine.
Stay away, find somebody else to deal with. Contnued Care really sucks big time.
I’d give them 0 stars if possible.

I’m writing an update on Continued Care, because, apparently, they DO care. They have been more than accommodating with trying to make my CPap machine work better for me, and they do realize and acknowledge that there had been a problem with my service in the beginning. The office staff I speak with now are lovely and right on the ball. Glad I’m under their care.