Sam Pack Auto Group

I would not recommend this dealership to anyone looking around to purchase a new or used car. I have not had a good experience in trying to work with them. I am not the «best looking» when it comes to my credit, but I have a very good income and was looking at a higher priced vehicle. I should not be difficult to get into a car, but I think that the salesman was a bit lazy and wanted to only work on deals that didn’t require much input. I originally began trying to work with Steve Miller at the Lewisville location. Steve is unreliable and has terrible customer service. I called him 4 times, leaving a message each time asking about a specific car and he never called me back. I later called back and left a message for his manager, Teri Rogers, and she also never called me back. I have never been difficult to work with and have even tried to say «they must be busy with easier customers», but I feel as though a low-​end dealership like this should be more accommodating to all potential customers. Maybe I’m wrong. But it’s not like I’m looking at Bentley’s. Even just a call back would have gone a long way. But alas, my phone didn’t ring.
In any case, as I said, I would not recommend working with them. Try another dealership first, and as a last resort, choose these guys.