Renewal by Andersen

I hate to be redundant, so I will try to make this quick.
–Consider this review a zero star review. I truly wish that was an option in this case because one star implies at least a bit of satisfaction… Of which, I have none.
–The window quote process was ridiculous. I have no idea why both spouses have to be present for two full hours of time.
–Our salesman was not only pushy, but he was pushy and arrogant. Even if the windows were $ 10, I’m not sure that I would’ve bought them because of his attitude.
–Our window quote for 10 windows was $ 40,000. Let me repeat that, 10 windows, $ 40,000. No picture windows either – just regular windows. I literally almost laughed when he said it. And then, I wish that I had read Unilocal reviews before wasting my time.
–If one of the other Unilocal reviews is true and it is just a standard Andersen 100 series window, I highly recommend that you go on to the Anderson window website and search for a local retailer. We did, and our new window quote was less than $ 8000. Yes, that is a $ 32,000 difference. I think I might go buy myself a new car after saving myself that amount of money!

Like the others before me I agree completely with their reviews. They are spot on. Renewal by Anderson I am certain is one of the best windows on the market however our home with has only 9 windows was going to cost us $ 33,000! Are you kidding me? What fool in their right mind world pay that???
The sales man Nick was nice enough however I am a retail general manager and hated his tactics. He kept quizzing me on why do I think this window or that window wouldn’t be good in Texas? I told him that he didn’t need to give me his long song and dance that I’m certain they were the best in the industry. He insisted on bringing his giant window displays inside for me to see, touch, feel and to play around with. Nick was pulling out all the stops with competitors warranty and information.
After almost 2 hours Nick then lowered his outrageous pricing to $ 16,000 literally half if I would sign today. Um no thank you. No retail company, if these windows really truly cost that much, would not cut the cost in half — you lose your margin and profitability. I asked for a written estimate which I was not given. He then got real mad when I told him I was not going to sign on the line. He then almost tried to act child like and say «what if I told you you could get your windows for free» and then he looked up at the ceiling then said «oh we’ll never mind you probably wouldn’t care anyway». I told Nick «oh because my electric bill would be cut significantly?» He must think I am dumb because everyone knows that. He wanted to follow up with me and know when I would be making my decision and I told him that I would be in touch if I were to move forward with his offer. Also note he got mad when I told him my husband would not sit through a 2 hour presentation for windows.

It’s unfortunate that you can’t give someone 0 stars. 1 is too many for this company. In an industry that is notorious for bad behavior, these guys take the cake.
There are so many things wrong with this business it is hard to know where to start. I’ll list just a few.
These people start by trying to make you believe that they are actually a part of the Andersen company. They aren’t. They are an independent dealer that represents this territory for Renewal by Andersen. Everything about them though would lead you to believe that they are actually Andersen. There isn’t anything necessarily wrong with this fact, it’s just troubling that they go to all this trouble to make themselves seem like something they are not.
They have the most ridiculously high pressure sales tactics of any company I have ever seen. If you let them in your house, they will stay until they have worn you out. You should count on at least two hours, but more likely three. If you can imagine the most over the top used car salesman, and then multiply that by 10, you will get some idea of what I’m talking about. Get ready to see videos, demonstrations with hot lights, cold air sprayed on glass. They have it all.
They will lead you to believe that if you want replacement windows made by the Andersen company, you have to buy the windows from them. That’s simply not accurate. They try to make you believe that all other Andersen manufactured windows are for new construction only. Poppycock. There are many dealers who sell Andersen windows and either all or almost all of them can be sold as replacements. This company only sells one window, the Renewal by Andersen. Andersen has many lines of windows from woodclad fibrex to aluminum clad. Renewal only sells one line, the pure fibrex material (similar to the Andersen 100 series). It’s good stuff to be sure, but don’t believe that you can’t put any of the Andersen windows in your home.
They will tell you that their windows are bar none the best replacement window available. What is best? It’s all in the eye of the beholder. Their windows are really nice, that’s true. They are well made, that’s true. But are they the best? I’m sure that Pella, Marvin, Fleetwood, etc… would love to argue this point. Best is what’s best for your application and your wallet, and that may not be Renewal by Andersen.
They will spend a lot of time telling you why you should never buy a wood window, or an aluminum clad window, or a vinyl window. What a joke. There are a lot of homes where a well-​made vinyl window would be the perfect solution. Find a good manufacturer, like Don Young, and you will be thrilled with the quality and price of the product. Fibrex is nice stuff, but a well designed Andersen 400 or the Andersen Eagle looks a lot better and will last just as long. It’s amazing to me that this company spends so much effort to associate themselves with Andersen and then poor mouths the other styles of window that Andersen sells so much of.
These guys will even tell you things like, «You know, you cannot put an all aluminum window in a house in Austin, TX, because they are so inefficient.» A half truth at best. There is absolutely no law against aluminum windows in Austin, and I’m sure that Fleetwood windows, who sells a ton of high energy windows in Austin would disagree.
The most outrageous thing about this companythough is their price. Any comment you read that they will quote you 4 to 5 times the amount of just about any other comparable quality product is absolutely true, and I’ve got the paperwork to prove it. They quoted $ 86,000 as the base price for replacing windows in my home. They discounted this on the quote to $ 66,000, as a special offer. When I bluntly told the salesperson they were out of their minds, the person had the nerve to act offended. I showed this person quotes I had in hand that ranged from $ 8,000 to $ 17,000. Now admittedly, the $ 8,000 quote was for a Jeld-​Wen vinyl window, and I would not have bought it (not because Jeld-​Wen is bad, they are very good, but because vinyl windows are the wrong thing for my house). The $ 17,000 quote though is for a comparable quality fiberglass window from a high-​end manufacturer. After a little more discussion and a phone call to the sales manager, the price was lowered to $ 38,000. Are you kidding me, they dropped their price after only 5 minutes of discussion by almost $ 30,000. That’s nearly 50%. If they follow this post with a reply that says this is not true, I’d be happy to show anyone the quotes, including the written $ 38,000 offer.
Do not do business with these people. Someone who engages in these business practices is basically dishonest, at least in my opinion. If you’re just bored and want to be entertained by a truly amazingly silly experience, call these guys and hear their pitch, you won’t be disappointed.
I’d write more, but Unilocal won’t let me

I completely agree with Jeff’s review. Yes, these guys are actually 5X more than the nearest competitor. We had a guy come out to our house in Plano for a quote. He was completely irritated that he drove from Arlington in traffic for 2 hours to get to us. He was the cheesiest salesperson we have ever met. He trashed every brand we mentioned and claimed that Vinyl Windows are a scam and every one of them cracks and will only last 1 year. He then pointed across the street and said look at your neighbors house, those vinyl windows will only last him one year. You can see how the lines are crooked, etc. We have received quotes from a couple vinyl window manufacturers in Texas ($ 400 per window) that have been referred to us by people that have had these windows for 10+ years and very happy. Anyhow, back to the sales guy. I was so tired of his complaining about driving from Arlington that I said, «well, you need to call your office and have them load you up with client calls on the way over and the way back. if that’s not happening, then it’s clear you guys aren’t selling any windows. We had Anderson windows another house about 5 years ago and they were very nice, but not 5X the nearest competitor nice. Don’t be suckered in by some cheesy used car salesperson that comes to your door in a suit. A suit? Are you kidding me? The renewal team needs to completely rethink how they are selling. Consumers are completely turned off by the used car gig. In fact, just send a $ 12 kid out to measure and leave a small sample of a window. Consumers are smart and they will make the right choice but you cannot beg them to buy something that is so egregiously overpriced. In the end, I had fun getting under this used car guys skin repeating over and over that I need a window from him for $ 300-​$ 400 and he needs to sharpen his pencil.

Cordial, but absolutely ridiculous pricing. Beware and don’t be suckered — their quote was literally 7x the local competitor we selected for our comparable window replacement project.