St Lucas Care Center

I have nothing good to say about this place. My Grandmother was there for three weeks. Her second day there she was told by another individual, «It’s easy to get in but it’s hard to leave.» No truer words have ever been spoken! The nurses took horrible care of my Grandmother… they were rude to her, told her she was too much trouble. She sent her laundry to get cleaned and they never returned it. They also violated her confidentiality TWICE!!! That is completely illegal and unethical. The week before her scheduled discharge, the facility actually called my mother and told her my Grandmother did not want to return home which was a LIE! My Grandmother couldn’t wait to leave this horrible place. The day of her discharge, because she did not «follow her discharge plan» (direct quote from the Facility Administrator — Jill Acosta — who is horrible!) they discharged her AMA (Against Medical Advice) and discharged her WITHOUT any of her medications. Side note — She always told the facility she was never going to stay and her plan was to return home. So they are also falsifying medical records. My Grandmother was in this place for a severe eye infection and she has a heart condition. They put her in GRAVE danger. It’s illegal to discharge her without medications.
I called Jill Acosta, who now refuses to return any of my phone calls, and she blatantly lied to me on the phone about the discharge plan and not following it. The only thing I can think of is that this horrible place gets kick backs from other facilities which is AGAINST THE LAW!!! Stark Law. Whatever you do— DO NOT GO HERE! I wouldn’t send my worst enemy here.

Nice!