Falmouth Heights Motor Lodge

On a recent trip to Martha’s Vineyard, I became stuck in traffic and missed the ferry. I attempted to find a place to stay in Falmouth for the night as I was travelling with my one year old daughter. This hotel was recommended by a previous B&B I had stayed in on Cape Cod. My wife called the Motor Lodge and made a reservation, and since I was traveling with 4 total people, we were told that only 3 could stay in a room. We said OK and agreed that one of our party would take the ferry to the Vineyard. We gave our credit card information and assumed we were set for the night. LO AND BEHOLD we get a call five minutes later saying we can’t have 4 people stay in the room and that the room had been booked to someone else. So let’s recap: 1) We were told we couldn’t have four people in a room and we agreed to that; 2) We gave our credit card information for payment. AND THEN 3) we received a call saying our room was booked to someone else because we couldn’t have four people (WHICH WE DIDN’T HAVE). Nowhere in my 1), 2), or 3) was a courtesy call to confirm that we wouldn’t have four people, which was clearly stated. Our room was simply given away to someone else. So to quote Jerry Seifeld, the Falmouth Heights Motor Lodge knows how to TAKE a reservation, but they just don’t know how to HOLD a reservation. And that, my friends, is really the most important part of the reservation: the holding. Anybody can just take them.
Moral of story: Don’t get caught in traffic and miss your ferry ride; don’t make a «reservation» at the Motor Lodge; educate your staff on the difference between four people and less than four people.

I came to FHML on vacation with my kids and brought my 22′ boat on a trailer. The hotel would not allow me to park my boat and/​or trailer anywhere on the property although there was ample parking mid-​week. When I called in advance they indicated that there is a lot next door, apparently owned y the hotel owners or related, that offers parking for $ 20 per night. When I got there, suddenly the rate jumped to $ 30 per day and they wanted $ 210 in advance cash only for the week. I offered to pay one night and see how it goes. Then they wanted $ 60 cash for the overnight because the charge by the calendar day. I said forget it. I moved my boat to Whites Landing 7 miles away where I launch my boat and left it there for free. I had to bicycle back and forth every day. The parking lot is a scam apparently meant for day-​trippers visiting MVY. You would think they would make an accommodation for guests of their hotel and charge a reasonable weekly rate to park. I would be reluctant to stay here again because they are not hospitable to boaters.

So clean, quiet and friendly! After a long travel day, the hospitality and personal touch at the FHML was just what I needed! Thanks, Maureen!

This place was fantastic for the price we paid. It was a clean room with an exceptionally friendly staff a short walk to the water. The rooms in the main motel were clean and the cottages were especially nice. While this isn’t the stuff of ultra modern luxury hotels, it’s definitely more than worth the money.

This place was great. long story short my car broke down in wellfleet, and no one could tow me home to hudson ma that night so I called around to find a cheap hotel near the bridge so I could get free 100 mile tow with my triple A card. but I digress. the women on the phone was very nice and completely understanding of our predicament. she even stayed later than office ours to greet my girlfriend and I at the front desk with a smile, asked us if we needed anything and if we thought of anything to just give her a call bc she is right next door to the property. we were in room three. this room was very nice.
flat screen tv on the wall full bath, a sitting chair, two twin beds, and air conditioning/​heating unit. our room didn’t smell, was very clean and well maintained. nice wall paper, clean carpet, nicely made beds two pillows per bed, all in all it was a great stay for the night. in the morning I asked the front desk if she knew where we could get breakfast within walking distance, and she sent us down the road about a 10 min walk to a very nice bakery that was affordable and had great morning pastries. I would most certainly recommend the Falmouth heights motor lodge and will stay here in the future. and at $ 119 a night that’s a pretty good price for such outstanding service.

Personally, I don’t like giving bad reviews. But I have no other choice given how my family and I were SO BADLY TREATED at this hotel. I strongly recommend you DON’T STAY HERE given my experience. We stayed in one of the cottages («anchor house») because of the kitchenette which, I must admit, was surprisingly small in comparison to similar places at which we’ve stayed. But the worse part was the moldy smell with which we were greeted upon entry. However, we decided to bring our stuff inside and let the fan with open windows air everything out for the day. Given our late return to the room that night, we decided to stay for the night. If anything the moldy smell worsened. Nobody got a good night’s sleep. Our son was not feeling well and we had to leave on Thursday afternoon though our checkout was on Saturday. We calmly explained our situation the next day. The complaint was dismissed with different excuses: «the neighbors next door have been staying for 14 days» (my reply was that I couldn’t speak to their accommodations, only ours) or, «this is Cape Cod and mildew does exist more frequently». People often use the word «mildew» as a euphemism for mold, but mildew IS mold. So basically they _​eventually_​owned up to the problem and only offered to relocate us to another building (how could we want to stay?). The only financial recompense received was entirely unjust — it was for just a half day. IF YOU WISH TO HAVE A NICE VACATION IN CAPE COD, DO NOT CHOOSE FALMOUTH HEIGHTS MOTOR LODGE.