Caliber Collision Company

When I saw that someone had ripped down the left side of my car in a parking lot, I was, um, disheartened. She came back to her car and we gave the police officer our info and got an accident report. Brian, a friend, had suggested ACC near BelAir MD, saying had had some work done there and it was excellent.
OK they’re a bit farther away than I’d like, but after I got my estimate and check from the other driver’s insurance company (Geico) I headed out. ACC people couldn’t have been nicer. Karis took care of me and guided me through the process, even contacting Enterprise for my rental.
I was told it would take 7 days to do the work. I left with the rental and got a call on the 7^th (working) day that the car was ready. It had been snowing that day and the TV stations were saying, if you don’t have to go out, don’t! I didn’t.
I drove up the next morning, topped off the rental tank, and dropped it at ACC, Karis said they would contact Enterprise. I didn’t have to. Excellent! I got a call from Enterprise later that day saying they had the car and everything was OK. My only kink with them was in picking up the rental, I had to wait about an hour because they didn’t have any cars at the location. Not a big deal, but I would have thought they would.
Geico (her insurance), btw, couldn’t have been nicer on the phone throughout the whole thing and even emailed their estimate documents to ACC, so I didn’t have to forward mine. ACC wanted them in advance so they could order any parts needed. I don’t have a fax machine any more and that would have meant I needed to scan in about 8 – 9 pages and send them by email. When I called my contact at the local geico shop, he forwarded that to me and to them.
I called ACC to make sure they received the info and was told they had not. I asked Bob to check his spam folder, and there they were.
A special nod to Kim, the owner, for how clean the shop is and the designer furniture for clients to sit on. :) Attention to detail!

Top notch service — integrity, professionalism, able — these guys saved me over $ 4,000.00 from another company quite not 1 mile from them! No joke.
Ask for Steve — you can NOT go wrong!