The Wireless Center, Inc – Verizon Wireless Premium Retailer

I was disappointed with Verizon’s service today. I’ve been a customer for over 10 years with 5 lines. I went in to get a screen protector for the iPhone 6. I don’t recall the name of the man who helped me, but he was disappointing to say the least. He put the protector on wrong. I showed him and he said that’s the way it is suppose to be but it comes with another screen protector. I said ok thank you and walked out. I wasn’t happy with how it looked because it didn’t cover the screen properly and there were bubbles. I went back to ask if I could get a refund. I understand it was a no be user that screen had been used. But I asked if there was a way to return the second screen and that was a no as well. Basically I wasted $ 20 for no reason.

(This is my first Unilocal review and i only did it because i feel like i need to pay it foward in some small way to the guys working at this location…) For the past couple years I have been using this verizon store location, and even after moving I ONLY come back to this specific location for any help I need (which occurs about every 4 to 6 months because I cannot seem to keep a new phone for over a year… and definitely not for any 2+ year contract). EVERY TIME I GO IN, there seems to always be the same two guys working. And working hard. I know one is named Jose, but the other gentleman, whom I do not recall by name is equally as helpful. They both have gone out of their way to help me fix any issue I have with using my phone service. Usually it is me that ends up breaking or losing my device… and no matter what the situation, they always find a reasonable solution that doesn’t cost me an arm OR a leg. Jose, who most recently helped me in August 2015, had also helped me back in March. In both cases I came in phoneless and stressed. I am grateful for him being there because not only is he down to earth, helpful, and realistic about finding the best payment method for me (a recent, broke college grad), but he also makes the experience enjoyable as opposed to how other locations/​providers make it feel like your most dreaded chore. Such good guys. Will ALWAYS go to them as long as I’m in NOVA. Five stars and props to verizon for hiring them.

Habib and Steve saved the day for me, once again. A family member had a damaged phone, and within ONE hour, the phone was replaced, charged and ready for use. Every visit to this store is met with exceptional service and always by Habib and Steve. Thank you for that!

no stars!!! do not purchase your phone here!!! it’s as good as buying your phone from walmart. they are not «verizon wireless», just an authorized dealer. although the signage on the building will have you thinking it is. do not buy the insurance!!! the first company ‘gwg wireless’ went belly up and the actual verizon wireless will not honor the plan. again do not do business here. you will lose a lot of your money and waste your time!!! the phone will not last long and you’ll be screwed because you purchased a phony insurance plan.

I have visited this store twice. In January of 2014, I upgraded my phone at this location. The sales associates spent most of their time exchanging jokes amongst themselves behind the counter and weren’t very attentive. They made the hard sell on an «insurance» plan for my phone, which I purchased. From this first experience, I thought they were unprofessional, but didn’t anticipate I’d need to deal with them again. In late May 2014, my phone failed after an upgrade was pushed out over the network. I took the phone into this shop to see if they could repair it. Again, the staff was inattentive and bothered by my presence. They were laughing and joking behind the counter and didn’t appear to really care that I was there. When I mentioned that I bought insurance, they explained that the insurance wouldn’t cover this problem. Their attempt at solving my phone problem was to call technical support and do the very things that I already knew how to do to fix my phone. This took approximately ninety minutes and ended with the sales associate simply handing me the phone and letting me work things out with Verizon, instead of going through the store. Bottom line, the staff are unprofessional and not knowledgeable. The insurance is worthless unless physically destroy your phone. I’m never visiting this location again.