PNC Bank

I have banked with PNC for years and at multiple branches around the country. I’ve hardly ever had a problem at any of them. This is by far the worst one I’ve ever come across and they have the nerve to have excellence in customer service awards displayed in their lobby. This branch in convenient to work so I’ve been here multiple times. Their drive thru atm has given me incorrect amount of $. The female teller with dark hair who usually works on the far left barely speaks English and attempted to tell me I couldn’t deposit change in my account. The manager regularly watches her staff struggle with long lines and does not jump in to help but instead greets ppl. There are two good employees there Lou and Eric. I try hard to only deal with them if possible. Every time I walk in there is a problem with a customer. They are either getting cussed out or yelled at for one reason or another. If the branch near my home didn’t close at 5 I would never walk in this place.

Long wait to speak with banking rep. Told me it would be 10 mins but it was 30+. Nothing in the branch to watch or read. Water container was empty. Nothing but cheap Jolly Ranchers in the meantime.

Poor customer service. I have attempted to get cash advance several times, and the tellers were not familiar with this basic banking process. One time no one in the bank could help, and the other time a manager was able to call and figure it out.
Both occurred during rush hour right before 5 pm, and the tellers asked me to step aside and to call the credit card company (Visa), and obtain for them instructions.
Absolute incompetence.

I had an issue regarding transfer fees and maintance fees. I signed an appeal regarding this manner, and needless to say the general manager NEVER got back to me. I called several times and he was always on vacation, and would return the next day. The branch would probably be penalized for returning fees. They esclated it to a «PITTSBURGH» office, which never called me back… I had to talk to several 1800 people, who were all rude. They couldn’t understand why I was upset that this issue was unresolved for a month and a half. The timing was the issue I had more than anything. I have been with PNC for over 5 years, and banks are never loyal. There is too much competition, and I am in the process of switching.

Why is there not a zero stars option? Don’t bother with this bank branch or bank! I have been with 4 different banks in my time and I had to move my money here because my new wife did not want to switch to Wells Fargo. My question is «does it really take 2 weeks to get a debit card???» How hard is it to do your paper work and process things. Putting over 5k into your bank you should get some sort of concomitant people to do their job! We should have an account setup and a new card sent within one day! 5 business days to add me and another 5 business days to order a card is complete horse _​_​_​_​!! one week I had to pull out a bunch of cash and then another week of cash because you can’t process and stay on top of your customers needs. Especially a NEW CUSTOMER!!! Worthless people here just keep driving farther down the road on Quaker lane Wells Fargo is there.
Very disappointing first week xp of a bank!
DON“T BOTHER WITH PNC!!! Put your money anywhere else!

I’m writing this review based on my experience 6 months ago. I’ve loved everything about PNC from the day I first opened an account up until the day I had to deal with the branch manager Angela F. at this location. Let me just say that since this experience, I’ve boycotted this branch even though it is a very convenient location for me.
To make a very long story short, I had a problem with one of my accounts being closed. I needed to be assured it was an error on my part and not the banks. I first came into this branch because I was told I needed to settle this matter at this location since it was the branch I originally opened my account at. The day I came in, I was told I would need to discuss this matter with the branch manager. She was not in so I was given one of her business cards and was told a message would be left for her to call me. A few days passed… never received a call. So I called her direct line from the number on the business card. Left another message and she returned my call that day. We discussed the matter and she assured me certain things were going to get done. I was supposed to receive something in the mail to justify why the account was closed. Weeks passed… nothing. I called her again… nothing. I did the whole run around all over again. Weeks passed again… nothing. By this point, I was fed up and once again called the branch to ask for the phone numbers to a regional manager, thinking maybe they would be able to help me out, considering she obviously couldn’t. To my surprise, Angela finally returned my call and refused to give me the phone numbers. She told me she would get to the bottom of this.
It’s been over 6 months… she never returned my calls. Never helped me with my situation. Never resolved the matter. I ended up going to the PNC on Duke St in Alexandria. The branch manager there was much more accommodating. And just by pulling up my account in their system, he was able to explain to me exactly what happened.
I am appalled that a branch manager could be so insensitive about a customers concerns. How could a banking company as big as PNC allow someone like Angela to run an entire branch? Like I stated before, since this incident, I have not stepped foot in this location. I even go out of my way to a different branch to avoid having to return to this one. SMH.

In my over 25 years of banking with PNC and its predecessors, I have only once had problems. Unfortunately, my trip to this location was that time.
The background is that the day I was traveling for my cousin’s bachelor party, I found out my bank card had been turned off because the card was used in Chicago, while I was pumping gas at a regular spot in Alexandria, VA. PNC had already returned the money to my account, but I had to go to a branch to get money. So I snuck out of work to get it done.
I got here just as it opened. When I asked for options they told me that I only had two, cash or the dreaded traveler’s check. Now, I hate traveling with a wad of cash so I asked for the travelers checks. Originally, I wanted $ 100 in cash and $ 100 in traveler’s checks. (My hotel had already told me they would only redeem $ 100.) However, it took almost 15 minutes the teller and the manager to work out the fact that while the denominations of the checks were $ 50, you had to buy them in $ 150 envelopes. As I had no other options, I asked to have $ 100 dollars taken out of each of two accounts. It took almost another 15 minutes to get this done as the teller kept trying to take $ 150 out of one account and $ 50 out of the other. I even asked for $ 200 in cash so I could buy the traveler’s checks with the cash, but she did not seem to be able to figure out to do this.
Enter the small business manager.
When he heard the situation getting excited and noticed the manager in her office ignoring the situation, he came out to see what was happening. He calmly explained to the teller how to complete the transaction. He offered me coffee or water while apologizing for the problems. He saved the branch from getting one star. I won’t got to this branch again if I don’t have to, but now I am willing to go here again if I have to.

Drive-​thru ATM… Yay!