PetSmart

My trip started out a little rocky (very hard to find someone to assist) but then I met Lester. He was FANTASTIC and helped me fit my rescue lab for a harness. Definitely worth the 10 minute wait! Lester was patient and so great with my fur baby. The harness he suggested and sized is perfect and is already making a world of difference for our crazy, city dog.

Pretty regular pet store. A very friendly/​nice girl helped us out at first, but while checking out the cashier was pretty rude and insinuated that we don’t know anything about fish. So, meh.

Do not utilize this location. The most incompetent staff, unbothered, and not informed at all.
Their wellness plan is nice but for the monthly fees there are plenty of other companies to use. They are uncaring. Condescending. And rude.

This is an OK Petsmart. They generally have what I want, except they’re occasionally out of the cat litter get. Check out is usually quick, though I tend to go early when it isn’t busy.
I would have given them four stars, except for my experience with the manager. He was checking people out, and the woman before me got a survey, where you fill out a questionnaire on the web and get a $ 3 coupon, and I know on the survey they always ask if you were offered help out to your car. It’s clearly something the stores are rated on. He asked her if she wanted help. I got a 40lb bag of litter and some food. I wasn’t selected for a survey, though, so he didn’t bother asking me if I wanted help and just kept chatting with the checker next to him. I generally don’t want help, but I have a pinched nerve or something going on with my neck and arms right now and would have appreciated it. It was a bit annoying that his concern was clearly what corporate thought. He was a friendly guy otherwise.

I cannot speak for the store itself or full grooming, but I cannot say enough great things about using the grooming service for nail trims! It’s very reasonable pricing, walk ins are always in and out in great time, the way that they handle the dogs and the quality of the nail trims is excellent. I have one nervous dog, so she gets the drimmel and my other dog gets a regular trim and they are both done as short as possible, never any nicking the quick, neat and rounded– some places I go leave the edges so sharp. I’d recommend them to anyone for this service!

When the best I can say is «at least they didn’t cut my dog,» you know there’s certainly better elsewhere. When I called to make an appointment, they offered my 7 or 8 am. I took 8 and arrived at 7:45. When I entered the grooming area, there was a woman and young man chatting. I explained what I wanted for my 15lb poodle mix and was unpleasantly surprised when I was told it would 3 – 4 hours. When I called back at 11:45, I was told it would be another 30 minutes. I expressed my displeasure and was told by a snippy female with an attitude that my appointment was at 8:00 and 4 hours was 12:00, and that it was taking longer than they expected. (My dog is well behaved when getting groomed and did not have any mats. Previous groomings usually take 2 hours or so.) When I arrived at 12:30, my dog was still on the grooming table. Her face and tail had not been groomed. I patiently waited while the young man who was chatting earlier in the morning finished. When my dog was finally done, the job was quite unsatisfactory. I had asked for a very short cut since my dog hates the heat (we moved here from Canada!). Her coat looks ribbed; there are groves; some «rows» are closer to the skin and others are noticeably longer. It is quite bizarre. But I just wanted to get out of there. And, needless to say, I will not be going back.

This is for the grooming services. These people are absolute fools. Idiots. I brought my small elderly dogs in for a full grooming when they opened on Sunday. Was told that they would be ready in an hour, their groomer, Michelle, apparently had a late night showed up late and clearly hungover, pushing my small elderly anxious dogs to the back of the line because clearly it’s priority to get your 1030s done before your 9…
End of story, don’t bring your dogs or your business here. They are not capable of running even minutely efficient business.
I wish stars were not mandatory.

Nice, clean, and great variety.

Overstaffed with less than competent folks. The staff are so unoccupied that they stand around in small groups and chat idly. I watched the lady in charge of hamsters get one out for customers only to be bitten and walk off bleeding. We were there to pick up an adoption, but no one in the store knew a thing about it.

I was pretty disappointed with this Petsmart. Their customer service is pretty terrible.
I called to see if a certain product was in stores. I was on the phone for 25 minutes and 3 separate people put me on hold during that time. Every time I asked my simple question they would say «Ok, hold on a second.» and then I wait … and then a new person picks up the phone and says «hi, how may I help you.» After this happened 3 times with 3 different people, I begged the 4^th person to just help me and not put me on hold. It took her only a minute to walk to the aisle to find the product and answer my question. Was it really that hard?
Their grooming salon’s nail trimming for cats is more expensive than Petco’s ($ 10 vs. $ 12) and Petsmart’s groomer does not put Soft Claws on cat’s claws. Just FYI.

Not the best PetSmart I’ve ever been to. It took a while for someone to come help us and the person in aquatics wasn’t very knowledgable. Also, they had some beautiful rocks and whatnot inside the tanks, but didn’t sell anything similar. What’s up with that?

Yeah, they have pretty much whatever you need for your standard pet care needs. I just load up on cat food and kitty litter here sometimes. There’s lots of parking outside and usually the check-​out is pretty quick. Good place overall, just wish it was a little closer into the city.

As first time fish owners we’ve been in and out of this PetSmart numerous times – the first time frantically asking for help to save our remaining fish. We were not aware that owning fish was much like running a continuous chemistry experiment. Wade was awesome, and set us up with all the things PetCo did not tell us we needed… thus saving our beloved fish (don’t judge)! Our one negative experience stemmed from an employee selling us a male fish and not believing us when we brought it back (yep) and still insisting it was a female. Thankfully the manager, Eddie, cleared that up for us – and even gave us a credit. This store is not usually super crowded, and we have never had to wait long for help. Highly recommend!

I used to come here more often when I lived near Seven Corners. As long as you’re familiar with navigating Seven Corners, it’s a great store with helpful employees and clean aisles. I like that it isn’t crowded usually, and it’s convenient to have Target next door to finish my errands in one location.
I adopted my grey Maine Coon from the Love a Pet section, and he was covered in mats. I was able to schedule an appointment with the groomer to have him shaved, and all I needed was to show them the rabies documentation provided by the rescue. They did a great job, so much so that even though I technically live closer to the Potomac Yards PetSmart now, I still continue to take him to this PetSmart for his summer shave 4 years later.

This location almost always have whatever feline item that I am searching for. Generally, the staff are nice and friendly. I know that they offer pet grooming and obedience school training but I’ve never purchased these services.

Amy has been grooming my miniature poodle for almost two years. I took Phoebe to another grooming salon when Amy was out of town. uggg, never again! Thank you Amy for being such an awesome addition to Phoebe’s care.

The Constitution of American Domesticated Dogs & Cats:
We hold these truths to be self-​evident, that all Cats & Dogs are created equal, that they are endowed by their Owners with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness – Which includes, but is not limited to; healthy food, good treats, unconditional love, fresh litter and playtime.
While many pets have equal rights in our homes, not all pet stores are created equal. There are nearby pet stores with moth ridden pet food and who display homeless cats with upper respiratory infections.
The four-​leggeds that frequent the store are high in numbers which leads me to believe that this is one of the better options for all things pet related. I’ve never seen people bringing their furry friends to «the other place.» The prices here are fairly reasonable for the pet supplies required to keep Cowboy, my trusty feline, content.
Cleanliness is close to dogginess. (but accidents do happen.) As I write this, I’m now wondering how they keep it so clean. Nary a odor or hint of an odoriferous malfunction to suggest that you’ll need to sanitize your shoes before returning to your humble abode. This place is far cleaner than nearby competition.
In regards to the competition, the pet constitution states:
That whenever any form of a pet supply institution becomes destructive of these ends, it is the Right of the Pets and their Owners to alter or to abolish it, and to institute new Governing Pet Store, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happinessgive
An all around decent store gives us more freedom to enjoy the company of the ones we love.
P. S. Adopt a pet, make a friend.
As of 12÷1÷13: PETS’ LIVES SAVED SINCE 1994 BY PETSMART AND PETSMART CHARITIES: 5,431,586

I know. It’s a PetSmart. You probably know pretty much what you’re gonna get, right? Well, even as someone who spoils her dogs absolutely rotten, and thus spends far more time in froofy (and ‘spensive) doggie boutiques than she does in big box pet stores like this, I still felt compelled to leave a review.
Every time I pop into this PetSmart – usually just to pick something up last minute – the staff is SO friendly. I don’t think I’ve ever experienced a more helpful or cordial bunch. They always ask if I need help finding anything, one of the managers is super nice and will talk with you a bit, and unlike you might expect, the employees actually seem to like working here! Always a plus are the adorable kittehs that are available to adopt all against the right wall. I don’t know if I’ll be able to give up my addiction to small, frou-​frou petstores, but I just thought I’d leave my two cents for the many of you who probably aren’t as pretentious as I am. ;)

came here to get my goldendoodle groomed for her first time. I purchased a puppy pack and had a $ 10 grooming voucher.
I’ve never had a dog groomed before so I didn’t know what to expect nor did I know basic grooming etiquette. I called a couple of days in advance, got an appointment, asked how long it would take, was quoted an hour, and marked it on my calendar. Since it was out of my way, I decided to run errands and worked my day around the groom.
When I got there, I explained to the groomer that I had a puppy pack. I wasn’t sure how I’d like her groomed, just that I wanted her groomed because I had the voucher. I asked how long it would take, the groomer said, maybe 2 – 4 hours. I was perturbed because I was quoted an hour and wanted to beat traffic to get back to fairfax. She understood and said she’d try and would call me if she couldn’t finish the groom. She said I could come back another time to get it all done. I agreed.
Ultimately, they did a FANTASTIC job. Penny was out by the reception area, ready to go when I arrived. She had cute little bows in «hair», her wild «Alfalfa-​like» face hair was cut in a symmetrical round, she was happy, and they did it under an hour! I also loved the fact that they gave me a little report card that told me how she was during the groom.
the things I didnt like — the smell of the shampoo they used and the fact that it cost a bit more than my voucher stated. I don’t like being surprised, but it was still a good deal given that I got a nail trim, a bath, and puppy cut for $ 15 (not including tip).

I unfortunately feel the need to downgrade my review significantly. While in my last review I commented about all the great things, including our amazing kitten that we adopted, the cute dogs you can see while there and the friendly staff, I pointed out that there is a little problem with their fish.
This is now the second time I have brought home fish from Petsmart and an outbreak of «ich» has happened in the tank. Ich is a disgusting disease where the fish get white crust all over them and then they die. I brought a few new fishy friends home from Petsmart last week, and they started an ich death plague in the tank — we found 5 white crusty fish floating at the top of the tank the next day. Among them was one of my oldest and most beloved fish, Jamarcus Russell. RIP.
Since this is now becoming a pattern, I don’t think we will be buying fish from Petsmart again. And let me bring up again that there are often dead fish in the tanks at Petsmart, though I never buy fish that are in the same tank as dead ones. That still didn’t protect my tank from ich.
I am going to buy anti-​ich medicine and start buying from the Petco in McClean again — where this problem has not happened yet. I think Petsmart overcrowds their tanks and that causes diseases to spread and the fish to be stressed and have weakened immune systems. This really needs to be fixed.