Michaels

This is my first ever review anywhere on website ever. So, you can tell how much I was being compelled to write this review. I’m a hobby baker and shop a lot at Michael’s. I have a huge complain about the attitudes of the staff here. Totally non– friendly, utterly rude and looks at you with strange eyes. I specifically am writing this review for Linda and the supervisor, who was working at or around 1pm on 7÷14÷15 I don’t know her name. Linda, is the most unprofessional and rudest customer representative I have ever encountered in any of the stores. I somehow been to this location a lot lately and this lady and her supervisor make me feel disgusted and hesitant to go there because of their grumpy non smiling faces. Oh especially when it comes to apply coupons she behaves and looks at you as if This is the most forbid able thing you’re doing. If this is the case why do I get emails from Michael and asked about my email every time I shop. Anytime I try to ask any questions from especially these two ladies, they look here and there, no eye contact and show how unprofessional and non interested they’re. I don’t understand if these people have this much issues dealing with people, they shouldn’t be upfront in the stores and defaming their stores names. I would like the corporate and management of this store to take action about it so that we can come to this store happily and enjoy our shopping needs.

Eh, this Michael’s is okay. There is always parking in the parking lot. They could work on customer service and a little better organization within the store. Make sure you use a coupon here, they always send one in the mail, email, or check your local newspaper. This store is very affordable for arts and craft supplies.

Came in last minute before Halloween to get my costume fixed. The manager, Holly was very helpful and went out of her way to help me fix it up for the night. Her remedy for my broken costume worked like a charm and it saved my Halloween!

Do not get your pictures framed here, they will rip you off. I took in a custom hand painted picture and the estimates they were quoting me were more than a hundred dollars. So I ended up getting matting only, which they charged me $ 50. When I went to pick it up, it wasn’t even straight! Thanks for bamboozling me, Michael’s custom frames.

Overall an average Michaels store.
this store tries to cram the same amount of stuff of a bigger store into a much smaller square space, leaving aisles narrow and piled high.
But parking is easy, the check out lines go quickly enough, and right off 50 for easy access.

After I wrote this review — and complained to Michaels Corporate — I received a polite apology from the local store management, and an offer of a generous discount — too good to pass up — if I would give Michaels another chance. I appreciated this; even more importantly, the manager seemed sincerely concerned with customer service. Maybe this company will survive, if they can just pass that ethos on to the line employees.

Went to this store to pick up some picture frames and had an unpleasant experience. The store itself is average (relatively cleanly, organized, etc.) however the staff was very unhelpful and rather rude. The store also did not have bags big enough to fit the 20 inch frames that we bought. If you have another option, I would avoid this store.

I like shopping for craft supplies at Michael’s. I just don’t like this one. I get claustrophobic walking into a store with a junked-​up sales floor and seeing merchandise that needs to be neatened.

Arts and Craft stop! Lots of supplies for your crafty self. Be sure to download/​print out coupons. Staff is sufficiently helpful, patience crafty one. Oh and when they close, they close no lingering haha.

This is a good Michaels. It has pretty much everything you’ll need for your DIYs! There’s always people flowing in and out of this place. Have your patience!

This Michael’s isn’t very close to me, so I’ll usually go to AC Moore and reserve trips to Michael’s for when AC Moore just doesn’t have what I need. It’s not in a terrible location, and there is usually ample parking. I just never feel like there are enough people manning the registers everytime I come in.

I don’t understand why this place gets such a bad wrap. I enjoy getting frames here and arts and crafts for my kids. I would be sad to see it go.

The only reason I’m giving Michaels two vice one/​no stars is due to the excellent service rendered by Abdul in the custom framing department. He was patient in showing me more affordable framing and matting options and even when I found the final discounted price still much more than I was willing to pay, he took the time advise me on frame measurements, and show me pre-​made frame and matte options. Excellent service!
Other staff, particularly check-​out, are apathetic. I just purchased $ 80 worth of merchandise today including two large pre-​made frames. I’d brought my Michaels circular with the coupon with me, but left it at custom framing — the check out girl offered to deduct 50% off an item at check out… when I checked my receipt later it turned out she decided to discount the $ 8 item. I saved a grand total of $ 4.00. Ridiculous! Avoid the Michaels check out girl who wears the head scarf. She’s already mentally checked out of her customer service job as well. Management should talk to her about her customer service attitude as well.

If I could give their framing department 0 stars, I would. I LITERALLY came to pick up my custom framed degree 8 times and it STILL had dirt underneath the glass. How many times does one have to explain that it’s unacceptable to pay hundreds of dollars to have dirt under the glass that I will never be able to clean because it’s sealed? The best part, they gave ME attitude for thinking it was unacceptable and asking them to clean it properly. Honestly, in the gas and time I took to get this thing 8 times, I could’ve gone to a full prices framing store with better selections and service. TERRIBLE PRODUCTS AND EVEN WORSE SERVICE.

Decently sized, relatively well-​kept (though occasionally quite messy), and friendly staff. Hobby Lobby this ain’t, but it’s definitely a good step for all your home crafting needs. Framing here seems outrageously expensive, even with all of the 60% off coupons you can find online, so I do suggest at least pouring that money into a local framing business if at all possible.
For all the adorable knick-​knacks, yarn, and art supplies you could ever want, though, Michael’s is always a good choice!

What is the point of having «daily deal» coupons that are almost never valid in the store?! Coupons are good for originally priced items, but more than half the store is almost always on sale (for less than the coupon). I had a second coupon for 15% off wall frames… proceeded to pick up a collage wall frame and have the cashier and manager tell me that this somehow was NOT a wall frame! «It’s wall art…».
I quit. I keep trying to give these folks a shot but I’m done. I live too close to AC Moore to put up with this madness.

The worse Michaels in the DMV area. It was like walking through a flee market. Horrific. Walking up and down the aisles was impossible. I felt like I was in Calcutta the place was so crowded and things thrown everywhere.

DO NOT COME HERE for framing needs. I can almost guarantee you that (1) they will mess it up, (2) they will make little effort to correct their mess-​up in a timely manner, and will be unprofessional in the process, (3) if you ask for a mgr, they brush you off and make promises then never follow through on them, and (4) it will take over 30 days to get it completed.
My gf and I came here for a simple poster framing to give as a gift. They said it would take about a week… it took 2 weeks. We came to pick it up and the matting was clearly cut wrong, exposed white edges of the poster all around… and there was also a hair in the middle of it behind the glass. clearly nobody took a 2^nd look at this before they called me to drive all the way there.
They said they would re-​do it… and it would be another 10 days. Now, the gift event was 3 days away and I called the manager AND michaels corporate to ask for an expedite since it has taken so long. But nobody would listen, just said they would have another manager call me TOMORROW. No dice… they couldn’t have cared less. 5 days later i get the call… manager says he’s sorry and will deliver it to me. ok not bad… though it’s too late, at least i don’t have to drive to store. He said he will call me tomorrow to tell me when to expect it.
5 days pass, no call. Today i get the call the frame is ready (30 days after dropoff). Guy on phone says can come PICK IT UP. I said it’s supposed to be delivered, and the guy literally laughed over the phone… «we don’t do that.» Sorry, manager isn’t around to talk to you either. I guess i’m picking it up. And never, ever coming into this terrible store again. This many strikes on the same order (a very expensive order, might i add) and they are done.
Go to AC Moore. I should have. They are much better and not too far from this location.

Micheal’s «arts and crafts» should really just be called «crafts» and even then the selection seems pretty lackluster. I go here (if I have to) for art supplies… namely sketch pads and sometimes inks or various writing instruments.
They’re pricey and have a very limited selection. I wish there were a Blick somewhere in the area… but alas.
And why oh why would all of these reviewers ever use this place for framing? There are so many family run framing shops in the area. Utilize them! They do a better job, have more personal interaction with you as a customer, and you’re supporting local businesses.

This place does shoddy work. I brought in an item to be custom framed, which cost over $ 200 (mat, anti-​reflecting glass, all that). I pick up the item 2 weeks later only took find that the hanging wire on the back is too long, so it pokes up above the top of the frame when hanging. Additionally, the metal brackets securing the wire to the frame are not very secure. OK, mistakes happen, no big deal. I bring this up, and they say they’ll fix it, but they didn’t say they would create more problems in the process, which they did.
When the guy put new, more secure mounting brackets on for the hang wire, he drilled new holes in the frame, but didn’t replace the back paper, instead opting to put Michael’s stickers on the back to cover the old holes. I asked him, annoyed by the lazy work, to replace the back paper, please. 20 minutes later, the paper is new, but the guy chipped the frame while he was doing it (not a ding, but a big chip). So I bring it up to the guy behind the counter, and he goes to ask the manager what to do (like somehow the answer would be anything except replacing the frame). Finally they say they’re going to do a new frame, but it’ll take 2 additional weeks.
I finally picked the item up today, over a month after dropping it off, and the end product is what I expected to receive weeks ago, minus the incompetence and headache. And one should note that no manager ever offered to do any kind of «make right.» I’ve worked customer service before, and when the company makes a mistake, they need to do something to make the customer whole, whether it’s a simple apology or a percentage off the total cost. Nothing, not even an apology. Nobody cares there, and they won’t be getting my business again.