Eaglerider Motorcycle Rentals

Had a really good experience renting here. Wife and I decided on a Friday that we’d like to ride over the weekend. I called and they had 3 bikes left, and said they’d hold two for us. We picked them up Saturday morning and brought them back Sunday. It was easy and pleasant and I’d definitely rent here again.

They really need to shut down their website as it says that bikes are available when they aren’t. Booked a motorcycle and took a cab to the rental place and they said that no motorcycles were available. I understood that it was the weekend, but seriously, how long does it take to take down a website or have somebody go in and post a banner on the page saying that the website doesn’t actually accurately reflect availability. In any case, I was stuck without a ride, but luckily had a friend close by that could drive me home. I didn’t get a chance to ride any of their bikes, but the fact that this isn’t the first time this has happened tells me that they don’t pay attention to the details. That does not really inspire confidence in how they handle their fleet and would never trust getting on one of their bikes.

I rented a bike from this place along with a friend. Be booked the rental online at night when the store was closed for two days. He then called me and I said no, we only need a one day rental. He called the very next morning to change the reservation to one day and was told it would be OK. When he looked at his credit card, he was charged for two days. When we picked up the bikes, he was told he’d have to speak with the owner to get a refund. 3 weeks later, he’s getting the runaround and they won’t refund the difference. This is just plain unethical. Whatever you do, don’t book a bike online and try to make changes. Also, the online reservation system doesn’t check the actual availability before letting you reserve a bike. It let both of us book a model and then we were contacted to say it’s not actually available. Be careful renting something from here and do it by phone only

I decided at about 3pm on a Saturday I wanted to try out Eagle Riders in Falls Church. The guy I spoke to on the phone was really nice and answered all my questions even though they were incredibly busy. He told me what they had and told me to come on down. Even though it’s Saturday and I’m strolling in right before they close the staff was eager to help me. The level of customer service was refreshing and well above the standard in this area.
The paperwork takes a few minutes then you are hopping on your bike. They will even let you park your car there while you are renting so you don’t have to get dropped off which was unexpected but welcomed. They got me out on a HD Heritage Softail that was in great shape. I could not believe that this bike had been a rental for its life. It only had 9k miles on it as well.
The only reason I’m giving 4 stars instead of 5 is because it’s a bit expensive and because of thier 300 mile limit on my 24 hour rental. Overall great experience and I will be renting from them again soon.

I’ve rented from Jay and the team five times this year. The staff is friendly and professional. The bikes are in great shape and I love the selection of Harleys. I’m looking forward to trying out some of the other brands as soon as I work my way through all the H-​D models. The only improvement I can think of would be faster paper work processing for regular customers. Overall, the rental process involves lots of paper. It would be cool to see it all paperless which could possibly make the process faster and easier for the staff and customers. Looking forward to more rentals before winter hits!

I have rented from Eagle Rider DC before and found the motorcycles to be in great shape, but that is what I’d expect from. What is unexpected however, was the recent experience I had with their customer service representative. I wanted to procure a one-​way deal, picking their bikes up in Chicago and riding them back to DC. I had spoken to them on Wednesday, Thursday and Friday of the preceding week. On Monday, I went to send in my paperwork and confirm the trip. Apparently they had just agreed to have the motorcycles shipped back. They did not send me a note to give me a booking deadline, or even post a policy about confirming within a set amount of time. I wasted a ton of time putting a trip together for me and some friends. They didn’t offer a coupon… nothing. The bikes are fine, they just aren’t organized as a business. Deal with caution.