Ashley HomeStore

Not sure what’s up with the bad reviews. I’ve continuously gone to Ashley’s and never had a problem. I recommend everyone I know to go there. Each time I’ve gone I feel that everyone there goes above and beyond to make me happy,

Bait and switch shady used car lot type of place. They mark up the prices on all their stuff than put up a bunch of signs saying 40% off when really theres no deal here compared to any other Ashely store. The saleswoman Jackie kept tell me she would write up my offer and present it to her manager who would decide on the prices and if I didn’t like it to «stand my ground» like I did when I was in the military LOL what a joke. I didn’t go to the furniture store to feel like I had to beg for a sale price or do battle. I left because the manager was a creep that looked shady. Fast forward 2 weeks and Jackie called me and when I told her their pricing system was crap and she should go work somewhere else she hung up on me. LOL I went to another Ashley store and got my items without having to beg some creepy sales manager.

This company related that they could provide excellent credit services with their RAC agreements, with no prepay penalty. We paid over $ 4000 for $ 1800 worth of furniture, every time I attempted to prepay, told the money would be held until I paid it off. Was not available, until later. I disputed charges every month, and told after one year only prepay available was during the first 90 days, otherwise need to pay contract out in full.
This is really robbery. BBB advised that since a contract is valid in Virginia you must pay the entire thing, or attempt to break the contract. It is a you said yes, and they can screw you, and continue to do so. DO NOT SHOP HERE.

I have had an issue with the construction and quality of a loveseat purchased from the Fairfax, VA store since October, 2015. Customer Service sent a technician out to look at it and did not understand what I was trying to tell/​show him. The fabric started pilling after 3 weeks and the cushions keep sliding away when anyone sits on them. It is extremely uncomfortable. They sent out new cushion inserts, but that is and never was the issue. Now I cannot get anyone to return my calls, either through the store or the customer service department. I have filed a dispute with the bank with whom I financed the love seat, chair, and table.
For all of you who have had similar issues with Ashley’s poor customer service and/​or furniture quality, filing a dispute with your personal credit card company or the bank that you financed payments with may be the only way to get results. Paying cash leaves you no leverage. Right now I have a love seat that I don’t want and the store and back do not have payment. Sounds like a lose-​lose situation to me. They are wonderful to you up front, but if you have an issue, they will ignore you hoping you will go away. My next stop is BBB, ABC 7 On Your Side, and Fairfax County Consumer Affairs.

Do NOT purchase from this store. We saved up for a year to purchase a formal dining room set. We found a lovely set at Ashley and paid almost $ 7000 cash for it. We too shopped during the Labor Day «sale» in which they significantly raised prices to «discount» them for this sale. We haggled with the salesperson for over an hour before my husband agreed on a deal that included shipping and warranty. At one point the sales person said he would give us a «GREAT DEAL» if we were willing to purchase that day. We told him that we were and he started calculating this great deal. It was the EXACT amount of all the items added together, no discount at all. It was insulting and implied that we could not do basic math. He saw me using the calculator on my phone so I’m not sure how he thought that would play out.
Although I thought the set was still over priced, we agree to purchase because we really liked the set. We ordered and set up delivery. We were told that it was being shipped from the warehouse so it would take up to 6 weeks for delivery. We were also told that the delivery crew would call to set up delivery once the set came in. They called on a Friday and said they would deliver the following Monday. My husband took the day off work and they never showed up or called. In the afternoon, he called to see why no one had arrived yet and was told that they made a mistake and would deliver on Wednesday. ‚
When the crew showed up, they had a USED dining room set. I think it may have been a floor model. It was dusty, had scratches, and had little specks of paint all over the top, and had some dents in it. My husband explained that he was refusing delivery and the crew had a fit. Turns out, it is a contracted delivery crew that is paid to deliver only. They had to eat the cost of returning the item to the warehouse so they were not happy. When my husband showed them the scratches, they said they had a furniture repair pen and could color them in. WHAT!!! So, they left with the set. A week later they returned with with a «new» dining room set. It was the EXACT same set that had been repainted with varnish. Understandably, this made us furious. We again instructed the delivery crew to return the set. When we called the store and told them the we just wanted to return the set for a refund, they said we would we would only get 70% of the price we paid. Remember, we paid cash so we would have lost over $ 2000. It had been over 5 weeks since purchasing our set and we still did not have it. We eventually got a new set but it had a scratch also.
It is completely disrespectful, dishonest, and unethical that they would try to pull a stunt like this. I am not sure what type of person would accept a used dining room set when we paid almost $ 7000, It’s appalling. When we called the store there was no offer of any type of resolution. We also called corporate and was told that it was a franchise so there was nothing they could do.
I will also be filing a claim with the Better Business Bureau.

Worst experience of my life with Ashley furniture. Ashley Furniture branch in Falls Church only believe and practice Deception, Lie, Mental Torture and Robbery. They are daytime Robbers. From the Manager to Sales agent and Head covered receptionist all believe on one thing. How to destroy the dreams of their customers so they continue to suffer as long as they have Ashley furniture.
They had tortured me mentally so much in last 2years (after spending $ 8000 on furniture) that I don’t have energy to tell my story. I will say only one thing. Don’t ever step into this store. Their discounts are fake and they are 101% fraud. I had proofs and I will be taking them to the court soon.

Their furniture is ok for the price. Poor customer service and delivery is fiasco. They own and operated individually so i didnt have a good experience with this store. I shopped from Ashburn, VA before and never had a problem.

Worst furniture store I had ever had to deal with. The bed was delivered damaged and they asked for extra fees to get it fixed. I will never buy anything from them again and I’m reporting them to consumer protection.

We had the worst experience with Ashley furniture AND their contracted repair company. We purchased a leather sectional in January 2015. They told us that it would arrive in 2 – 4 weeks, and it arrived in 9. After barely two months having the couch, we noticed that the back base of the couch seemed to be curving outward. We attempted contacting Ashley 10+ times and I actually had to find the CEO’s email address to finally get a response.
When they finally contacted us, the first person we spoke with said that this wasn’t «normal wear and tear» and that they couldn’t do anything. After insisting, we were able to talk with the supervisor and he sent out their repair contractor, which took 8 weeks to schedule. They determined that there was a rotted piece of wood that had indeed broken, essentially providing no support at the back of the couch, causing this very visible outward bend. They took the couch, brought it back about 3 weeks later, to confirm that the wooden piece had been replaced and was stable. However, the back base of the couch was still visibly curving outward. We informed the deliveryman, and he said that he would make a note of it and that Ashley would follow up.
It’s now almost two months later and no one has said anything to us.
This has, by far, been the most unprofessional, unresponsive, irresponsible company and «customer service» team (if they can even call themselves that) that I have ever worked with. When we are paying several thousand dollars for a couch, we expect the couch to be good quality and the company to treat us with a little bit of respect. This has not happened. This company is a joke, and we very much regret having purchased the couch through them.
I cannot stress how displeased I am with this company and will NEVER return and have already discouraged all of my friends from going there.

What can you really say about a furniture store? Well I actually have lots to say about this particular one…
Went in over Labor Day weekend and stumbled upon a rather enticing sale — 50% Off — don’t mind if I do. I was greeted by Mohammad when I came through the door and he was just the right amount of pushy I needed. He let me browse but was readily available when I had questions. Mohammad pulled up photos for me, got out the tape measure to ensure my living room could accommodate the sofa and wore a smile from beginning to end.
Everyone on staff actually seemed to genuinely like each other and enjoy being at work. That’s something you don’t find everyday. By the time my purchase was wrapped up, there was singing, dancing and hugging all around. I truly felt like part of the Ashley family.
I must say they know how to market as well. They put their prize winners right out front so it made it easy for me to make my pick. While I walked the perimeter and even ventured up the stairs (For fear I would miss out on the road not traveled) I came back to the sofa sitting directly in front of the entrance. A simply beautiful plush, stylish gray sofa stole my heart — and money might I add.
I actually ended up with some additional $$$ off in the way of delivery and warranty. Loved that they went the extra mile and didn’t stop once they knew they had a sale. My only downside is that I would have loved to take the sofa with me that day. I was told delivery was the only option and by the way it can take up to six weeks. That was a bummer… But all in all good purchase. Two enthusiastic thumbs up!

We had a VERY frustrating experience with Ashley’s Farifax and their delivery/​repair company last year, when we spent about 9K in furniture for our new condo.
Fast forward to September 2015, and my husband and I wanted to purchase the matching chest of drawers for our bedroom set. I had called the Ashley’s a few months prior to check on the cost of the chest of drawers. I was told it’s only sale for $ 750, and it’s regularly $ 899 (not including tax or delivery). It seemed a bit steep for a chest of drawers, so we put off purchasing it for a while.
As some of you may know, Ashley’s Furniture is the manufacturer, and Ashley’s Home Store is actually separate (most are owned and operated privately). I started to do research on my own, and tried to find the chest of drawers elsewhere. I ended up finding the SAME EXACT chest at an online store for $ 585 (inclusive of tax and white-​glove delivery). However, my husband and I were passing Ashley’s Fairfax and decided to drop in since it was Labor Day and they had «50% off entire store» sale signs everywhere.
We were greeted by a salesman, and we told him exactly what we’re looking for. APPARENTLY, Ashley’s marks up their prices almost 130% (of $ 750) and then discounts it at 50% to make it look like a sale! You have got to be kidding me! Such a rip off! When the salesman tells us the price, he says if we purchase something else that equals to $ 1200, they will give us a free shipping. No, no. Just no.
My husband then proceeds to ask him if they do price matches (just asked for kicks– at that point, our decision was made). And he said no, but they would be willing to give us a discount off their «SALE». We explain that we found the same exact chest elsewhere for much less. The salesman then says «Oh, what often happens is that these companies purchase items in bulk and then have it sit in the warehouse for 1 – 2 years. This bedroom set was released in 2009, so it may have been sitting there longer.» I’m sorry– is this a perishable food? Will it rot or spoil? NO. ALSO, if this bedroom is an old model released in 2009, why the flip is still regular priced in your store?
Coincidentally, the store manager was walking by, and the salesman pulls him into the conversation. The store manager immediately says no, we don’t do price matches and a discount would be tough, but he can see what he can do. Guess what he offered us? 7% off their sale price. Needless to say, my husband and I ended that conversation rather quickly and walked out.
That night (Labor Day), I ordered the dresser from the online store, and received it just last night. I can tell you that the chest is brand new in it’s original packaging and it doesn’t look «expired».

Abysmal customer service. The delivery guys were so wildly incompetent I cant believe it, and I’m seriously considering filing extortion charges. Post-f*up, the managers sent me to corporate, who sent me to the local managers, and neither call back. Zero stars. I will not come back. I’d sooner eat glass.

This place doesn’t even deserve one star. They hardly have anything in stock, having to wait up to six weeks for delivery. You can’t have your merchandise delivered to the store and the customer service leaves something to be desired for. How this place continues to stay in business is beyond me. Absolutely the worst furniture outlet I’ve ever had the privilege of going to.

If I could give negative stars I would. On the day that we ordered furniture, our sales lady told us that we could expect it within two weeks and that she would call us in a few days to confirm delivery. She did not call on said specified day so I called the office and was told that ETA would be another week. Called again the following week and was told that the ETA had been extended for another week. This happened two more times.
A full five weeks after we ordered the furniture, someone finally calls me and the delivery is scheduled for a few days later. The delivery men arrive on the stated day and dropped the furniture onto the ground from the truck (a distance of at least 2 – 3 feet) and one of them complained about how far the service elevator was from the loading dock. Because we also paid for set-​up, the delivery guys sped through setting up 6 pieces of furniture within 45 minutes leaving large open staples in the coffee table and stripping the screws so that any future hope of disassembling the table was ruined. Some of the soft pads of the feet of other furniture had also come off in the process and I was forced to glue them back on with gorilla glue. I also had to tape over the remaining parts of the staples because it will cut you if you accidentally run your hand over the bottom side of the table.
It also turns out that the four missing feet of our love seat were missing from the packaging. One of the movers/​set-​up men was good enough to encourage me to contact HQ ASAP in order to speed a long the process of getting the feet ordered and delivered – otherwise, it would have taken 3 – 5 days just for HQ to call me about ordering the missing parts. There was an incredible amount of back and forth in regards to whether or not the parts would be delivered in a timely fashion, but I was specific in my instructions that we would need someone to finish the set-​up because we don’t have the correct tools. Even though HQ promised that they would contact me, I had to call two more times. On the second call, I was told that the missing parts had been delivered the same day and that if I needed set-​up, someone would contact me at a later point.
Yeah, I’ve been there, done that, and I don’t think so. I called this furniture location, yelled at the manager, apologized for yelling, and was offered a measly $ 50 store credit or to have someone come and set-​up the remaining furniture. I was so sick and tired of having to deal with these people that I refused on both ends… as if I would ever come back to this store… or for that matter, any Ashley Furniture location. Laughable. The manager offered me corporate’s number which turned about to be the delivery/​set-​up folks.
Lesson learned… and I will be shopping everywhere BUT Ashley Furniture.

There are many different styles of furniture. They often have special sales. I’ve never bought anything here yet. I’m not sure about their customer service, which is one of the most important things to purchase furniture.

It’s been a year since I bought my couch and I do not regret anything more than this purchase. I fell in love with the Daystar sofa online because of the color (whoops). Anyway, after doing some more looking online, Ashley seemed like the only local option so I went in knowing what I wanted.
I don’t remember the sales guy’s name but he was okay. Not super pushy but definitely encouraged me to keep buying once I got approved for 4k in credit. I didn’t.
I checked out the Daystar 88″ sofa. It was a good size and came with four accent pillows. The sofa was about $ 950 (though I don’t remember specific price). I was then told that I needed to make a purchase of at least $ 1200 to get free delivery. Otherwise it was $ 150 delivery fee. Well, it seemed to make sense to spend another $ 250 and get a few extra things than to pay $ 150 for them to bring me the thing I had already bought… so that’s when things started to get frustrating.
The Daystar sofa came in a sleeper sofa model for about $ 1050. I was having guests in a few months and it seemed like a reasonable upgrade. I wish they had had an example in the store. I then selected a bedding set from a catalogue to go with my queen sleeper so I was just under the $ 1200 mark and got the free delivery anyway. Seemed ok so far and I went home satisfied.
Four weeks go by and I hear nothing. I finally call them to see what is going on with my delivery. I’m told that the bedding I had selected was discontinued and needed to go in to the store to pick out new bedding so that delivery could be scheduled. I asked if I could just cancel the bedding order and get the bed, but I’m told that would also have to be done in the store. Uhhh… what? Why did I need to call THEM to find out that something was wrong with my order? And now I need to go to the store?
So I go in the next weekend and ask about canceling my bedding order and whether I really needed to come in at which point I’m told I could have done it over the phone. AWESOME. I’m doing my best to dodge sales people at this point because I don’t want to over-​complicate getting my sofa delivered.
I arrange for delivery on a Saturday, which I did get charged for. Whatever, just get it here. It doesn’t take long for me to realize I have made a HUGE mistake. The sleeper version of this sofa is TERRIBLE. Because the pull-​out mechanism is so low, the cushions sink into the center of the sofa, making every angle awful. It creaks every time you sit down (side note: those As Seen on TV things that are supposed to support cushions do NOT fix this!). Not only that, it is terribly made. The sewn-​on back cushions are already ripping away from the back. The center cushion is at least half an inch shorter than the other two. The accent pillows are made from a fabric that makes my skin turn blotchy and itch like crazy and they are not equally stuffed. I HATE this couch.
But back to Ashley, a few days after delivery and yes, I should have done it upon delivery, I decided to pull out and try out the bed part of the sofa. And it’s broken. A piece is clearly detached on one side. I tried to fix it myself, but the piece is metal and bent and I can’t get it to work. At this point, the guests I previously mention, are arriving in a few days. I call Ashley and I’m told that these repairs are done through a third party who do not give a HOOT that my brand new furniture is broken because they have NOTHING to do with it. So Ashley can’t help because they’re contracting out to this third party repair company and the repair company isn’t helping because I’m not actually their customer, Ashley Furniture is. They won’t come out for TWO WEEKS.
So the couch sucks, the service sucks, and you might not even know what a terrible deal you got until way down the line. Watch out people.

The worst, most absurdly time-​consuming retail experience of my life. ABSOLUTELY avoid this store. The staff is powerless to do anything and cite ‘company policy’ as an excuse for everything. They wanted to charge $ 150 to deliver a $ 280 couch. They don’t take credit card numbers over the phone claiming fraud protection. They force delivery a week out. The manager only makes exceptions only after you’ve exhausted hours of time. You cannot cancel over the phone bc they require you sign yet another form IN PERSON. Welcome to the third world retail experience!
Seriously avoid it.

It was a very good service, the guys over there were helpful special Steve.
I recommend to visit the Falls Church store to take a look. It deserve it

Stay away. Run ! Despite reading most of the negative reviews here on Unilocal I decided to give it a chance. Purchased a dinner table for a decent price from Ashley Furniture HomeStore.
It took them 4 weeks to deliver, which I wasn’t surprise. I had knew from the beginning that it would take a while to get delivered. On the delivery day, two guys came out to deliver and install the table for me. After waiting for 2 hours for them to show up (they give you a time frame of when they will arrive), another hour to install the furniture, the installer informed me that they have a wrong part send to them. Not the end of world. Error happens all the time. The installer then told me that he will call in for the right part and they will deliver it to my house and I can schedule an appointment when it comes in.
2 weeks later, the part arrive. Called to schedule an appointment, the installer showed up the following week only to inform me that the part that was send over is still wrong. So, if you are counting, this is week 6. I still have a half installed dinner table in my dining area. Installer called the office again, informed wrong part was send and the office said they will send out another request. Now another a week has gone by and the part if finally redelivered. I check the part out this time myself and it looked right. Called Ashley customer service to schedule another appointment.
Installer came out to my house on rainy day, wore his shoes inside without a protective boot covers. I mentioned to him since he’s shoes are wet he should probably remove them so that my carpet are not soaking wet. He said no. No other explanation. Just no, so I told him don’t bother and he can leave.
Now it’s been 8 weeks, the last installer came out was out right rude. I got sick of them so I called my credit card and dispute the charge. Lo and behold, the moment they got the dispute they send a very nice installer out to help finish the installation. When the installer came out, he mentioned that the table was installed wrong, so he will need to uninstall everything and redo it again. So it took a few hours to install it and finally I got my table.
If you have the patience and plenty of days off to sit in the house and wait for someone to come in and install the furniture for you then go ahead and buy something from Ashley Furniture. If you want to keep your sanity. STAY AWAY !

After reading all the horrible reviews I was a bit wary to order from this store but I wanted the Whitesburg Counter Height Dinning set and Ashley’s furniture is the only place that could provide it to me assembled upon delivery.
My sales person was Shaad (I believe) and he was pretty helpful. Since I knew what I wanted, we didn’t have to walk around the showroom much. He gave me the ‘best price he could’. I was cool with it. I did a lot of research so I knew the price ranges that the other places were selling it for and Ashley’s price was well within the price range of the other stores. Their Black Friday discount wasn’t a real discount (that is the only reason why I didn’t give them 5 stars).
So, I ordered on Saturday (Nov 22) and my dining table was delivered 6 days later (Nov 28). The men who delivered my furniture didn’t come in an Ashley’s Furniture truck but an unmarked truck. They didn’t have on uniforms. Just jeans and a sweat shirt. Despite that, they were very professional. They came within the time frame initially promised and assembled my table for me upon arrival.
I will update my review in a year just to let you all know how my dining table is holdings up. I really love it so far.
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01/​21/​2016 — Still loving my table. I get compliments on it all the time.