Accurate Services Tech

I wish I could put these crooks out of business to protect others from being ripped off. American Home Shield assigned them to repair my undercounter ice machine. The (tech) showed up at the end of the day, fifteen minutes past the window. He had a huge attitude problem claiming we never answered his phone calls to confirm the appointment. Later he pulled his call record on his mobile as evidence of his attempted calls. Turns out he added too many numbers when dialing and so never did reach me.
That’s the prelude. He took the machine completely apart and finally said he had to order a part. I paid the $ 75.00 copayand that was the last I heard from him. That was Oct. 26. They never answer their phone and don’t return calls. The warranty company had tried to interceed to no avail. It’s now December 3. and still no repairs. I put one more call in to them and they finally picked up. He now says they no longer are associated with the warranty company and have no intension of coming back out to complete the repairs. I have advised the Warranty company to never refer then, ever!

Stay away from this company. Agree with what everyone else has said about giving a lower rating.
First off, you will notice a pattern. You will call and it goes straight to voicemail. I leave a message and they call right back. (I have the feeling that they screen there calls.)
Second, I called on a Thursday and scheduled them to come out on Monday between 8am-​12pm (since its usually 4 hour increments, that’s fine). They said they would call 1 hour prior to them coming. It wasn’t until 11:30am, I had to call them to see if they were still going to come. They called me back and said «He is on the way, he’ll be there in about 30 minutes». (Have a feeling he forgot).“
Third, they are non-​responsive. He seemed lazy and didn’t seem to want to actually do any work. He was recommended by my home warranty company (what a mistake I made for not looking up the already terrible reviews). I think he’s just concerned about collecting the initial fee of $ 75 for getting him over to my house. He looked at my HVAC and gave me options on what I could do to fix my heating problems. He said he’d call me back once he had spoken with my home warranty company. Well, I never got a phone call and had to call him 1 week later. He said he sent them an email but no one ever replied to his email. I called my home warranty company and they said he never contacted him. So my home warranty company tried to contact him only to get his voicemail. Two business days later, I call him back and it went right to voicemail. From there, I just gave up. Very unprofessional in my opinion.
Stay away!

This is probably the worst company out there and most greedy. My Home Warranty company assigned this company to us in July when our A/​C wasn’t working because of a freon leak. They came on time but said they need to get permission from the Home warranty company to perform the test and if the test was negative I would have to pay $ 450 for the leak test which I agreed to because I was confident of the leak. We had to pay the deductible on that which they didn’t do anything but they said I don’t have to pay the deductible when they come since I already paid. after 2 weeks they came back and said the leak came back negative and before he can work further he needs the $ 450 or nothing will be done I told him that’s impossible that I wouldn’t pay and called my own contractor. My contractor came the following week and performed a real test and said there’s no way the other company did a test and not see this because the coil is leaking everywhere and is bad. I paid my contractor $ 96 for the same test that Accurate Services Tech said cost $ 450 and said they performed but if they truly did the test they would’ve found out what the issue is. The thing with this company is they are ran by greedy people who wants to take advantage of people in need. We were out of A/​C in July for 4 weeks with 2 children and seniors in the house that went up to 96 degrees. They wanted to take advantage of our situation and get some money but good thing I was wise. They still owe me my deductible since again they didn’t do anything at the house. Worst company ever stay away.

Like another Unilocaler said, I would probably choose a lower ranking if it was possible. My home warranty company assigned this company to repair my fridge and dishwasher. They scheduled the appointment for a 4−8pm window, which was fine. Around 730, the tech called and said he would be there in 5 minutes. Tech finally showed up at 830, after driving past my house twice and disappearing for 10 minutes between each pass. Tech was ok, and seemed to have slightly more knowledge of the appliances than I did. He was there for almost 90 minutes, and said he had to order some parts. I paid the deductible, and off he went. That was 2+ weeks ago, and I hadn’t heard a word from them since. Yesterday I tried to call them, and at 4:05pm, the phone was answered by a gentleman simply saying ‘Yes?’. I asked if this was the Appliance Repair company, and was quickly told that they were closed, and I could call back tomorrow between 8 – 4. Never in my life have a heard of a service company that closed at 4. Wow. So I called the home warranty company, and was told that the service company ordered the parts only 6 days ago. TEN full days after they had come to my house. They told me that the parts were shipped the following day, and the service company should have them already or by tomorrow. Called them again, and a woman answered the phone, again, not really identifying the company, so I asked her about my parts. She just said that when parts come in, the tech will call me. She had no interest in helping me any more than that. She had NO answer as to why it took 10 days to order my parts, only said that she has nothing to do with part ordering, and that it was up to techs to order. Customer service is completely missing from this company, and I will do whatever I can to let my warranty company know how bad they are. Of course, this is to be expected because these warranty companies don’t really care about the service the clients get, only who can do it the cheapest. Sad really. This company also goes by the name of Alexandria Appliance Repair. Also has terrible ratings on Unilocal.Beware!