T-Mobile

This store can be great or horrible depending on who is working, which is a shame considering how much the network has improved recently.
Yesterday, I walked in to resolve an issue with my account and someone, somewhere said «hi.»
I answered and looked around to find the customer service rep. The only person that made eye contact with me was a slob, so I determined that was a customer.
The woman leaning against the register counter, a pretty brunette in glasses, couldn’t be bothered to look up from her white iPhone, deeply engrossed in text messaging. She gave me a curt and dismissive response to a simple question, not taking her attention from her text messaging for a moment.
C’mon: this is a customer service job, and a front line representation of a company’s brand. Put away the f-​ing phone for a moment and do your f-​ing job. Nobody is pretty enough to get away with this kind of gross incompetence.
I’ve heard T-Mobile’s customer service is lacking, but this is ridiculous. A box of doorknobs on a moving dolly would better serve the customers’ needs than this brunette bespectacled bozo.
The next day I came in and was helped by a very polite guy that addressed the same exact issue I had brought up to the pretty donut the day before. He had me out the door in less than 10 minutes.
Seriously?