H&R Block

I unfortunately had to go to this H&R Block to work on a complaint that I had filed with a different location. The word «complaint» shouldn’t be misinterpreted as negative; my new tax man had found multiple errors with my 2009 and 2010 return that resulted in A LOT of money being returned to me by the IRS, therefore I wanted my fees that I gave to H&R Block back. I had fine service in those years, so like I said, it wasn’t like I was «complaining» but that’s how this thing gets categorized. At this location I worked with Carl. Carl is a very nice gentleman and I was lucky to have worked with him. Unfortunately he wasn’t exactly sure how to handle my situation, so he needed to check in with his supervisor a few times to clarify with her. Though I never saw the evil woman, I could hear her (she made no attempt at lowering her voice). This pathetic excuse for a supervisor berated Carl, treated him like he was incompetent even though he just wanted to make sure he was following protocol, and even implied that I was a crook and a cheat. If I had a bad taste in my mouth about the company in the first place, this only made it permanent. That lady has absolutely no right managing anyone. When you cannot respect someone who deserves it, your place in society is low as far as I’m concerned. And I feel it’s important to defend myself; I didn’t walk into the location with an attitude or angry about the situation. I felt it was fair that I politely ask for my money back. H&R Block should be ashamed they’ve hired such a wretched woman. Their company needs more Carls, though that still doesn’t mean they would ever get my business again.