Steve Hopkins Honda Service Department

This is my first import, I was a little hesitant to take it to the dealer, as I’m a manager for a GM dealer, could of had work performed at my own dealer. I called in set the appointment up, which was painless, and drove in on Saturday, Joel in service met me at my car and took care of me through the whole process. Told me my issue was covered under warranty and he would call me when it was done. Followed through. I want to thank Joel for a great job. And I will be back for all my services. I only gave 4 stars because I was expecting my car to be washed or at least ask if I wanted it washed. That’s the only bad thing. Maybe next time. Thanks again Joel!

I just had the best experience at this dealership. Dylan and Phil made my transaction seem effortless, professional, and treated me like family. I feel like I won the lotto today! I’ve always had above and beyond service from Joel in the parts Dept who referred me to them. I’m In love with my 2016 TLX SH-​AWD TECH!!!

Would be 5 stars but seems like they want to charge 80 bucks to remove my radio for the stereo code since my car got a motor rebuild so the battery needed to be disconnected. I ended up going to my old reliable dealership in Concord and no questions asked helped me out asap. My car is an Acura Integra 2001 Type R and all he did was get my serial number inside of the glove compartment and bam done. Wish more dealerships were that way instead of trying to charge for the simplest things like that. Lesson learned, Concord Acura has always been kind to me even though i have to drive over the bridge jusy to get this done. Overall goodluck on just trying to get a stereo code for free, you’ll get charged.

I must say that I should be changing my review on here to something much, much better after our last few experiences here.
Since my first time here, which was not the best experience, we have been treated to excellent service from the folks here, namely Ed G., Eddie T. and Max. All the guys here are great but these are the three we’ve dealt with. When we bring our cars here, the cars are brought back within the promised time frame and we get a call if not. Ed G. is actually the cousin of Roland S., the dealer whom we bought our 2014 Civic from, so we know we are getting great service on both ends. Eddie is very honest with his diagnoses and tells us like it is without forcing us to get additional work done. Though we’ve only dealt Max a couple of times, we trust his service.
I think we’ve been tainted by other dealerships and are naturally hesitant to go to them because their prices are a little higher than if you are to go to an independent mechanic or if you were to DIY. But if you want quick, honest service and a cheerful attitude, this would be the place to bring your Honda.

It was a pretty good experience, you just always kinda worry if you got a fair deal. Everybody always comes in on the defensive not wanting to get ripped off, I mean you are dropping a crap load of money. But Jason was funny and fair, he listened to us and tried to work with us to reach our goal. If I wanted to buy another, new car I would consider coming back, Jason treated us well.

Just purchased a 2016 TLX and I love it!!! We worked with Nick and he was super patient with us. The negotiating was quick, easy and painless. Got a screaming deal and couldn’t be happier. Steven Pino was awesome too… he was able to come down on the price and made the deal even sweeter! I’ve purchased 4 cars from the Hopkins group and everytime I feel like they weren’t out to rip you off. Go see these guys ASAP! Can’t go wrong with Acura or Honda! Ask for Nick and Steven!

This is by far the worst dealership I’ve ever done business with and will NEVER go back. I had emailed them to get a quote and they gave me some numbers, but wouldn’t set up an appointment. I go in person the next day because I hadn’t heard back and when a different salesperson was working with me, she gave me number on the same car for 15% MORE than what was quoted via email. So I asked how that even makes sense and why they are overbidding their original quote that THEY CAME UP WITH. She simply said that if I want to negotiate, then I can start from there. Then she starts to tell me about 72 month financing options and leases. She completely wasted my time and was DISHONEST. I understand that dealerships want to make money. But I couldn’t believe they were basically bidding against themselves. My goal wasn’t to spend the entire day negotiating to see how much lower I can get it and how much more they’ll make. I went in to buy a car and get a fair price with good service. I forget the lady’s name because it wasn’t worth remembering, but she must have thought I was stupid. I then called Elk Grove Acrua and they gave me an out the door price over the phone and said if I come to pick it up that night, the offer still stands. I gave my verbal and drove over to Sacramento. I ended up paying $ 4,000.00 less than what Hopkins quoted me. Ridiculous…

Knock, knock, knock. Is this thing on?
New management and the Service Department customer service still sucks. Waited 15 minutes just be acknowledged. Eddie was nice over the phone and very helpful in person but they really need to work on welcoming customers upon arrival and offering assistance. Kudos to the service manager who welcomed every customer she saw and offered to assistance.

I would like to give much kudos to my sales rep Dennis over @ Hopkins Honda & Acura of Fairfield. Dennis did an excellent job from beginning to end to make sure that my wife received the best deal possible on her 2015 Acura TLX.
Even on his days off he took my calls and hooked me up with his partner Will to finish off the deal. The entire process from start to finish couldn’t have gone any smoother not to mention receiving everything we asked out of the deal.
If you’ve ever gone through the process of buying a car then you know the Sales Manager is typically unseen and sits comfy behind the counter in the sales office, but not in this case. I was amazed that the Sales Manager Phil actually spent a lot of time on the floor with my wife and I ensuring that we were happy with the deal and did everything in his power to track down the vehicle she wanted. Phil is going to be a great soon to be GSM.
So I want to give Dennis, Will & Phil 5+ stars for their excellent customer service so thanks and blessings to you all

Got a new 2016 ILX today with incredible price. I did research all the Bay Area and have all the quote on each Acura in Bay Area and no one can beat them on price. Plus got spoiler installed and «almost» free warranty bumper to bumper from today to 2023 (8 years or 100k miles) .
+ They gave us a number on out the door price (under msrp plus tax, doc, dmv, gap ins, 8 yrs bumper to bumper) and I wrote down my number and erase their number for few times, sorry but I need to be more best deal and save my $ as much as I can. I thought they will be mad at me but they didnt. And I got it with my number after alot of recon .
+ Also, they beat my rates from my bank too. Unbelievable …
Was came late on Sunday, and they closed at 7, but Phil (sale manager) and his friend stay with us, make sure everything go smooth on finance and car detail to 100% .
— 1 things, add more choices on coffee machine, please !!

My family & I have been coming to Hopkins Honda to buy and service our cars for at least 12 years now. I now live in Sacramento but commute out to Fairfield for my service work. Ed & team are always fantastic! Despite being slammed today they agreed to squeeze me in. I’ve also found their prices drastically cheaper then the dealerships in Sacramento. HIGHLY recommend!!!

I can always rely on the Hopkins Honda Service team to take great care of my car. Appointments can be made online easily and the service coordinators are super helpful over the phone. I’m shocked that they have such a low score on Unilocal.This score does not reflect the team I know at Hopkins in any way. Give them a try or even a second chance. They will take great care of anyone.

Great customer service on part. When ordering part they said it going to be here the next day. You do get it on the next day. Kudos to the part employee

A Big shout out to Leon from Fairfield Honda that works in the service department once again I want to thank you for going out your way to help me I really do appreciate it

Slow slow slow service! Was promised for 1 hour oil change. Waited patiently! After an hour 20 minutes went outside and noticed car is outside ready! Approached the advisor and told him I saw my car ready outside! He just simply responded «oh you need to wait l, I try to catch up for this paperworks here! 2 hours oil change, man… Organize this place better please!!!

Took my Acura here for 2 SAFETY RECALLS– BIG MISTAKE– should have went to a different Acura dealer. The service department seems like they’re trying to scam people or are just negligent and careless — why?
Anyway, I was told by Acura America Corporate that my car needed a part for the transmission so 2^nd gear would avoid failing at highway speed and causing a loss of control. Got to the dealer and they said because in the system it showed «C» it was completed. They never looked but just went off of «the system» so I believed them… until I got home and decided to actually look. Turns out they flat out LIED. The part was simply not there on my car — The service guy JOEL LIED… I went back and I showed them it was missing. They still refused to do the repair. Also the technician tried to suddenly change his story and say the car had a Honda transmisson on it. A quick google reference using the serial numbers and part number and a couple phone calls later disproved all the lies he was feeding me. I opened a case with the National Highway Traffic Safety Administration regarding their negligence — they were not happy and will be in contact. In the meantime I’d say STAY FAR AWAY FROM THIS DEALERSHIP… waiting to hear back from a «service manager» As of now I sadly question whether they did my airbag recall. We put our trust in these people hoping they would do the right thing and they did nothing but cheat and lie to us.

Max Hopkins really took care of us here. Great guy, great customer service. They have a great military program, and free loaner car program.
On our second visit, we went in to have our blower motor fixed on our older MDX. Dave pulled all of the recalls on our car (4 or 5) and knocked it out at the same time.
Overall, top notch customer service. It passes what you expect even at a luxury auto dealership.

Review for service: I came here to get an A1 service for my MDX as it was recommended by my wife. I typically go to the Fremont location but it is a drive from where we currently live and I am searching for an alternative service provider. Joel was great as was the service performed I my vehicle.
What made the service great? Well aside from the A1 service and the wash I asked if they could look into removing some formula stains on the back seat where my 1 year old sits. Let me tell you every time I looked at those stains on the back seat I nearly cried. Brand new car (now near brand new) and my 1 year old has stained the leather seats. I tried cleaning it before and had not been able to remove the stains.
I had requested a loaner and asked Joel for a place to have bkfst. He recommended a place.
After an hour my son and I came back and my MDX did not only have the showroom shine that I can never get on it but the stains were gone! It was a miracle!
Look I am sure it is the same physical service in most Acura dealers but to take the extra step no questions asked and get that stain out was awesome, something which the previous dealer had never been able to do.
And the bkfst location recommended was good.

I prefer bringing my 01 MDX to the dealer for work, but get nervous about cost and unnecessary work. I like working with the service department here in Fairfield. They are very helpful and worked with me to fit what had to be done into my budget.
Great Team. Thank You

I have taken my Acura here for service for the last two years. Over the last eights months they have become horrid. During my last service, the advisor called to tell me I needed a new battery. This didn’t seem correct, as my car was less than two years old. We went back to the dealership, and the manager joined us. He gave me a print out saying my battery had failed. I asked him to run the test in front of me, it passed. He could not explain how this could happen and apologized. I tried to give them another chance today and called to schedule. After four hours, no one called me back. When I called again, I was transferee four times.
Bottom line– They are very disorganized and I do not trust that they do honest work.