LensCrafters

I was here a little over a year ago. It was my first time going to a LensCrafters. I usually opt for a private practice because the service is usually better but I had only been living in Fairfield for 6 months and I needed new glasses bad. I brought in my prescription and figured I can get a decently priced pair of glasses from here, which I did. The issue was picking them up. I was told, they’d be ready in a few hours. Came back, not ready. Fine. I didn’t want to rush my glasses, so I decided to just cruise the mall. I went back again, they were ready. But for some reason they ran out of the cases for the glasses (Ray-​ban) and offered me the Ray-​ban sunglasses case? Okaaaayyy? What’s the glasses to case ratio? And why isn’t it even? Anyways I tried them on and noticed a mark on the lens that I couldn’t wipe off. I wasn’t going to pay for that so I politely asked if they could try to remove it. They tried but it wasn’t coming off. They thought it was a mark from the thing that holds the lens? Obviously a permanent mark on one of my lenses would be very annoying, so they said to just come back the next day so they can replace the lens. I came back… AGAIN and get my glasses… SAME MARK! Are you kidding me? At least check to see if the glasses are good before you call a customer to tell them to pick it up. I had to go back FOUR times for ONE pair of glasses. I mean I finally got the correct case but sheesh. I was polite and respectful about the situation and honestly I think they apologized once (for the first mark). When I finally got my glasses they just sent me on my way. No apology for the inconvenience. I work retail myself, so I really try not to make a big fuss over things but this experience was a huge inconvenience and very disappointing. Maybe I should’ve made a fuss? I probably would’ve been treated better.

What a scam! I call beforehand to find out what the ballpark price on a pair of glasses would be as I haven’t bought any for years. They say $ 99 out the door.
Scam #1 the frames are a complete ripoff. They sell the same frames, Ray-​Ban, Maui Jim, etc. etc. for way more than you can buy a great polarized sunglasses for. Ray bans are all over the Internet through authorized dealers for $ 29-​$ 49. The least expensive set of frames only they have were like $ 139.
Scam #2 They couldn’t make the lens I wanted saying they didn’t have that «block of lens» and that it would take 7 to 10 days to get it. But they did have an upgraded version that they would be more than happy to sell me. Being in a jam, I ended up paying almost $ 275 and succumb to their disreputable up sell techniques, oh well at least they have a 30 day trial and I can return them if/​after I don’t like them. Costco here I come. This is my opinion only.

Worst customer service with no knowledge of insurance. I took my daughter for an eye exam and that was fine. When we started going through the quote for her frames I was given the wrong information. I even brought up my insurance benefits on my phone and showed her she was overcharging me. She told me the fee was for cutting the lense. I cancelled the frame purchase. I called my insurance to find out why they would charge to cut the lens. The insurance rep had no idea why. I was on hold with insurance rep for about half an hour while she tried to get ahold of them and she was told to wait for the manager and eventually they hung up on her. She said she tried several times with no luck. The one star is for the service provided not the doctor. My daughter liked the doctor but the customer service is ridiculous.

I enjoyed my appointment with LensCrafters.
LensCrafters has a large variety of glasses to choose from and let us not forget the fabulous sales they continue to have at their stores. Their equipment seemed to be very updated. (I thought this was an excellent feature). It looked so futuristic.
I can only speak for this location but the employees here are very customer service oriented and very knowledgeable. The doctor was very patient with me when I couldn’t decide on getting glasses or contact lenses. I like LensCrafters!

I visited this location and the staff was extremely helpful and friendly. I went two days in a row, and two different associates actually walked with me through trying on various glasses, and gave me their honest opinions. I couldn’t even tell you how many pairs I tried, but in the end the person who was helping me found me the perfect pair. It was a fun visit, and I’ll continue to go here for glasses. I left feeling not just like a number, but like family!

Not enough staff to service the busy Sunday flow of customers. After waiting 15 minutes to get some help, I was surprised to find that the choices were significantly less than the last time I visited. Cheap frames were plentiful, quality frames were limited or too small for me. When I asked about my lenses, they said it would be 10 days before they would be ready. Sorry, if I am going to wait for glasses I might as well get them local.

There’s a small staff and not a big selection for the type of frames I like (plastic, square, black) I’m very picky…
But the opticians are very informative and my glasses usually get done before the hour is up. The staff is very amicable and try to help you even if only half the information needed is provided.
They don’t force you to buy and you can take your time going through frames and they won’t push. They’ll talk you through the process and help you choose. They don’t hang over your shoulder. Basically they’re mostly there when you need questions answered.
They are also very patient. I have no bridge and a very short face so I have to have a lot of adjustments done so the frame even fits on my face. They are very patient and make the adjustments without complaints and even joke around with me while they’re doing it.
I’ve been going to LensCrafters for years and I’m very happy with them. The only thing is that I wish there were more people to help out.

I’ve been coming to LensCrafters for years now and I’ve seen associates come and go whenever I visit. However, their change over rate does not effect the service any of them has given me.
I read from another reviewer that she had a copy of her prescription on her cell phone and the employee wouldn’t honor it because it was on her cell phone and declined when the customer said she could e-​mail it. Understand that this is a prescription and to fill a prescription based on a picture from a cell phone or an e-​mail that may be adulterated is illegal and against the law. If the story is sketchy I sure as hell ain’t gonna put my job on the line for the convenience of someone else.
I’ve had issues with my frames bending from work incidents and they’ve always been able to help me re align the frames to my face.
BTW, they did move their location to the first floor. It looks nice… I’m gonna have to grab me another pair before my VSP is up.

The Staff here is extreamly helpful and hard working. They make sure everything is just right. Dr. Wu is very good too. She is thorough and pleasent. They have a nice selection of glasses to chose from. Thanks for all the help! I would definetly recommend this place over site for sore eyes at the mall. Those people are AWFUL!

They have a small staff here, but they work very hard. They are very attentive to your needs.

While one employee was helpful when I was trying on Ray Ban sunglasses, when I was ready to buy, another employee flatly refused to let me buy sunglasses because I didn’t have a paper copy of my prescription. I offered to show her the cell phone photo I had of my 2-​month old prescription, which I have recently (successfully) ordered Warby Parker’s with, or email her a copy, but she said that this was «against the law» and that she did not have email.
She told me that the manager was the only one who could approve this newfangled «email» prescription, but she would not be in the store for several hours.
Needless to say, this store lives in the past, and I ended up spending over $ 200 at an online retailer.
Wouldn’t waste my time going back.

Do not use this location. There is no store manager and the main doctor doesn’t know what she is doing. She gave me three bad eye contact prescriptions stating that they were the right ones. Turned out that not only was the prescription wrong but the type of contact lens was also wrong. Three times. She was rude and not helpful even though I was professional to her.
The last prescription she gave me was so wrong that I saw worse with them in and my vision got all milky.
The store did not correct the mistake resulting in additional cost to me.
Very long waits even if you have an appointment. Expect an hour wait and no customer service.

Prices are a little high but you get what you par for!
I had the pleasure of being helped by April. She was really quirky, fun, and bubbly. Her attitude and sales technique has made a lasting impression. She was very patient and helped me choose out a frame and lenses that were perfect for me.
I could never thank her enough for the wonderful customer service and honest sales approach.
If you want to find a great pair of specs at a fair price, visit April at LensCrafters in Fairfield!

From day 1 that we started going here, there has never been an appointment that we would not have an issue. I find the staff very inefficient. If you guys have EYEMED INSURANCE… GO SOMEWHERE ELSE !!!
That was the only reason we came here is because of our insurance. Finding a new provider now… we are done with this place.

Rip off. Poor quality and way, way overpriced. Same lenses at coastco were $ 400. Less. Complained at three diffferent locations. The very friendly staff said sorry.

Worse experience I’ve ever had. Went to them the get a pair of reading,. Computer glasses. Exam went OK, but they insisted that I also need driving distance glasses to which I accepted there advise. But they did not have the correct lenses for the reading glasses. So OK I paid for everything Expensive… And accepted the one pair of distance glasses they convinced me I need. On my way home I could tell that the right lens was aether defective or the prescription was wrong. So I placed a call to them and went in the next morning. The staff was nice and i was in to see the doctor quickly. That’s when every thing went south. It was clear she the doctor was not happy to have me back. She quickly rushed me through a partial re exam and declared the script was correct and there nothing she could do for me. What a minute I just paid them over $ 500.00 US dollars and to bad we can’t fix this issue WHAT!!!
Why did I came here? Well yes I needed reading glasses.
I demanded a total refund and canceled the glasses that I really needed.
You will never get a good recommendation from me…
And the really sad part is that not only did they lose my business and that of my wife, and rest assured I will tell every one I know…

I’m giving Lenscrafters only 3 stars not because of the service we got by our Optical Technician Jake who was also our salesman. He did a good job though I do feel somethings were not explained very well.
It seemed there was a communication problem between Jake and our optometrist Dr. Cheng. She told both myself and my wife that our distance vision was good but then gave us both lens prescriptions for the entire lens rather than a bi-​focal lens.
When we came back to lenscrafters to try our new glasses neither of us could see distance very well at all and the prescription had to be rewritten by another optometrist.
Once again I must say that Jake has been very accommodating about getting our glasses right and making sure we are happy with our purchase.
I would recommend Lenscrafters but not Dr. Cheng