Homewisedocs

What crock of sheet company this is. All they do is take your money. If you want your docs within in 3 business days you will need to pony up an extra $ 60 on top of there already Sky high prices. Otherwise wait for 7 business days starting from the day after your order. and believe me they take every last minute.

Probably one of the worst businesses that exists! Please go out of business soon.

I have read the other reviews and I would like to mention first that
does not set the fees for the documents, questionnaires and bundles provided on their website. They receive a nominal fee for some of the questionnaires and bundles, but that is included in the fee the management company sets up on the website. In some cases, the turnaround times are also determined by the management company, so if that is what your complaint is about, you are barking up the wrong tree. The best way to address this is to put your complaint in writing to the owner of the management company, who is the person/​people who set the fees and turnaround times based on industry standards and current laws.
I work for a homeowners association management company that currently manages almost 300 common interest developments. We decided to start using a website for our escrow-​related document distribution in May of 2006 in order to prevent having to hire an additional employee for our Escrow Department due to the increasing work flow. Processing everything manually required us to have longer turnaround times and delivering hard copies of the documents increased the processing time, cost and waste. After using a previous website we switched to using
(HWD) in September of 2009. The improvement we have experienced from making the change is obvious on a daily basis. They are constantly doing things to improve their website to make it more user-​friendly and to evolve with the ever changing real estate industry requirements/​requests. They have scheduled releases for these improvements every quarter and provide very detailed training for their clients who use their service. It was like pulling teeth to get the other website we used to evolve their offerings with the changing industry.
On average, I call/​email the HWD Customer Service Department multiple times a day and they are always quick to respond. Requests are processed within 24 hours (often much quicker), which is absolutely reasonable and appreciated. When it comes to lender-​specific questionnaires, they have an (up to) 3-​day turnaround time, which is very understandable considering the high demand these days and the time and attention these documents require. I have never felt like I have been put on the back burner by any of their employees. They genuinely care about putting out a good product in a timely manner.
To any management company looking to use a website for their escrow-​related document distribution, I highly recommend
. My experience with them has been second to none.

I am very happy customer after using the services offered by Homewisedocs. Compare to other services this portal is more functional, reliable and relatively inexpensive.
The support staff were very responsive to my questions. They are very prompt in changing in updating their application based on the changes to the law.
Initially after reading the reviews I was apprehensive. But after using their service, I am very impressed with their application and their staff. I highly recommend this service.

To many times customers will only take the time to write a review when they are not happy. I want to write one because I am so pleased with Homewisedocs. I want to say what a GREAT company this is to work with. Jazelle, Nick, Kaytie, and all the staff is always willing to help and take care of whatever you need. What I like about this company is that they take care of things right away, they inform you of new laws, they help you with your documents that is specific to your company. When you are in this business time is money and they have always been able to help me or answer my questions right away. I would recommend this company very highly. KUDO’S to Jazelle, Nick, Kaytie and all the staff at Homewisdocs.

Just checked back on this company. As I can see from other reviews, there has been no improvment.

I have been originating loans for 13 years and over that time I have seen it evolve from a time when most property managers would fill out a standard HOA cert form free of charge or if they did charge, the cost was reasonable ($ 25-​$ 75). A fair amount for 5 – 10 minutes of actual work. Then
came along and the fees jumped up to $ 100-​$ 150 to fill out a form or you could get a standard form that was already completed for $ 90-​$ 120 less. I always thought it was tacky for a company to charge so much to simply email a form that was already completed, but at least
has decent customer service and provided the form immediately.
Now we have Homewise Docs, the absolute bottom feeder of the industry. To get a standard 26 question HOA cert form (lender specific) completed along with a copy of the budget will cost on average $ 240. Not only do they charge this insane, unjustified amount, they will often take close to two weeks to process the actual form, unless you are willing to pay their «rush fees». I had one recently that cost $ 365 and it still took 3 business days to complete. They, of course, don’t count the day you actually order the form either as they need a full day to «process» the order before the clock starts ticking. They rarely answer all of the questions on the from either.
IF YOU ARE A PROPERTY MANAGER THAT IS CONSIDERING ALLIGNING WITH THEM, DON’T. THEY ARE HORRIBLE. All of these fess get passed onto the actual homeowners and eventually enough of them will realize they are being scammed into pay hundreds for dollars for information you already have a fiduciary responsibility to provide. Charge a fair amount for the work and time it takes to complete the form. If it takes ten minutes for a $ 20/​HR employee to complete the form, then charging $ 240-​$ 375 and taking 2 – 14 days is not reasonable. It is a scam and it is wrong.

RUDE customer service. HORRIBLE service. I will gladly send proof of the online customer chat
From what I can tell when an order is placed through homewisedocs, it goes straight to the management company, which completely defeats the purpose of homewisedocs.
We spent close to $ 400 for documents; had 8 business days turnaround time yet it was not delivered. It’s fine to eat up that money but we just lost a loan and had a very upset customer — NOT good for business.
We also ordered the condo questionaire form and paid the extra $ 50 for specific form. That’s fine. When that questionaire came back, some wasn’t answered so we needed to pay more money to get those two answered. In the end, to complete the 1 form without rush cost us $ 185! These are simple questions that would take less than 15 min. to do.
Extra fees that we noticed: specific forms cost extra, $ 5 added to process each order, rushed order & hard copy will also cost you.
Frustrated!!!
**NOTE to future/​potential clients: refer your HOA management company to Unilocal or google reviews so you won’t waste your time and money. They’ve got enough bad reviews to make it worth a fight.

The website is a POS — several things simply don’t work. Online tech support asked me NOT to use Chrome and use IE. Telephone support asked me NOT to use IE and use chrome.
On complaining that the website was simply logging me out without any errors, the tech support rep — Erica, just kept asking me to do the same thing over and over again. On requesting this issue be raised to their Tech support team — she refused to do so. Just started giving me the same instructions over and over again — like I was a dummy.
I hate the fact that my HOA decided to outsource to this stupid company

Can’t be worse!!! The fees are outrageous! Just to get a resale certificate they charge close to $ 450 if you need in 2 – 3 days and $ 400 if in a week! The customer service is really bad too!

Horrible customer service. Can’t talk to anyone on the phone, only by chat. Process for ordering a condo questionnaire was confusing. Went on chat to ask how to process the order and the lady still couldn’t help me. She said that i had to pay almost $ 300 because the questionnaire could not be billed individually. It’s a 2 page form with about 30 questions that takes 15 minutes to fill out and they charge $ 300? Asked to be referred to a supervisor and still waiting for a call. Unfortunately they have stranglehold on condo docs and their monopoly has obviously made them lazy and a pain in the you know what to work with.

Sandy from customer service is quite a piece of work. She tells me that homewise can’t help me to talk to the property manager of my property so I do. Then he tells me the complete opposite so when I call back to find out why the information does not match I start to get frustrated. When I ask Sandy to stop talking to me like I am stupid she calls me a «nasty little person». When I asked to speak with her boss she said she was the boss. I am now sending a letter to all 7 executive at the company but after reading the other reviews for this company it doesn’t look like it will help.

Note to all HOA property management companies: You charter and job is to manage the daily business of HOA’s and this includes the process of providing HOA documents, financial reports, Certificates of Unpaid HOA Fee’s (in Massachusetts this would be the 6D) and the simple process of completing a lender’s condominium questionnaire.
So here is my experience. Ordered both a 6(D) and requested a specific lender’s condominium questionnaire to be completed. $ 70/​each, $ 35 for the specific questionnaire. Over 5 days passed nothing. In chatting with the virtual online rep I was told that it could take up to 10 business days… that’s TWO full weeks… the time a lender can get a loan commitment less an appraisal review. Pressed for time, I canceled the order and resubmitted with a RUSH of two business day turn around time (a $ 50 additional charge) And guess what, by late afternoon the following day I had the Condo Questionnaire.
Simply put, as a Boston Realtor, I have never had to go any further than the property manager’s to order documents and never had to pay the fee’s charged here. Please do your clients and customers a big favor. Add value by keeping it local and in-​house. Of shoring is not good for business. Hire a local attorney or accounting company. They would much rather have your business and do it better than any online company with little more than a chat box for customer service.

Absolutely horrible company. Rude customer service.
Docs are incredibly expensive. When asked to fill out the 22.1 disclosures, most of the answers directed attention to other documents you had to purchase. The law requires responses to these questions and only allow for reasonable out-​of-​pocket costs. The customer service agent claims that their liability raises their out-​of-​pocket costs. A form that says «see budget,”“Please obtain from
,» does not answer the required 22.1 disclosures. I was told I didn’t pay enough for them to answer the questions. Almost $ 500 for documents and they won’t answer the questions.

I’m writing this review because I am very impressed with the service I got from Kelli Horn. I’m currently working on a purchase and needed a HOA cert ASAP. Not only did Kelli get it done much quicker than I expected, but she also took the time to contact me to confirm that the lender specific cert that I had uploaded was in fact the correct form. Had it been incorrect it would have cost an additional fee to redo the cert. In my 15 years experience as a processor, no one at the other companies in this industry has ever done this. Kelli’s actions exemplify what customer service is all about and others should take note and learn from her. As for the cost of documents, Homewisedocs is definitely not as expensive as others sites that HOA management companies use.

Talk to your Seller and HOA! They probably have free access to the same documents and you can save yourself some grief and moola.

An enterprise bordering on the criminal. Owners pay their management company to do the work this outfit does. Then the management company outsources that work to here and the owner pays twice. Do you think kickbacks are involved?

$ 678 for HOA docs in a PDF file format. This is a joke! Escrow told us they are the worst offender in an unregulated business. Someone needs to rein in these bandits!

Ditto everyone’s remarks, this company is a joke, don’t know how they stay in biz. They supplied me with outdated documents and then I had a pay a second time to get the documents with the updated info on them which they had to get from the management company. What a ripoff! maybe they won’t be around much longer.

This company is ridiculous. The online chat is full of people who either don’t know what they are talking about or just don’t care! We just needed an updated stmt that shows the balances due for the sale of the home and they want ridiculous fees and 10 days to do it! Steer CLEAR of this place.