Visual Health Doctors of Optometry

OK, I’m giving them a 4. The doctor is great and very informative but the staff is just careless. My glasses took 6 weeks to be ordered and arrive and each time I’d call I’d get a different story.
Then, despite promising twice to get me a copy of my records so that I could give them to my primary care doctor, still no records. In fact, last time I was in they couldn’t find the chart. They are very nice but hey folks, we can all get glasses on the Internet now, so service haw to be upgraded!

Very professional, courteous, and friendly staff. I will certainly be returning the next time I need glasses or contacts.

I had a pleasant experience here. I came in for an eye exam. The staff was very helpful in getting the best deal for me. The doctor was extremely generous with his time and answered all my answers very fully. Definitely recommend this place!

Once again I’m so thrilled with my service at Visual Health in Fairfax. My MK frames broke and I called and spoke to Esha (nicest person there) she was very friendly and accommodating. Checked to see if they had another frame like it in stock and is going to try to fix it for me. I didn’t even buy these frames from them but they said they could probably price match. For MK frames that’s a win! This is my optometrist for as long as I’m in the area! Love them!

This place is amazing. We had an emergency situation with a broken pair of glasses that someone had accidentally sat on, and we called Visual Health Doctors of Optometry close to 4pm on a Saturday asking if there was anything they could do to help get us a replacement. Rhonda (who is wonderful) answered the phone and was incredibly patient, answered all our questions, and went the extra mile to make us feel at ease.
We arrived after 4pm (they close at 5pm) and Rhonda was there at every step to help pick out a pair of frames and get us the new glasses. We never felt rushed in any way. Rhonda truly turned an awfully stressful day into a very pleasant experience. We got a great deal on the glasses and walked out feeling completely taken care of as customers. We recommend this place 100%.
Thank you Rhonda for saving the day!

Great Doctor
Horrible Staff and Administration —
They overcharged me and i have been the one following up with them over the past 6 months to receive my money back. Plan on reporting them to the better business bureau;

Overall good place. Been back a second time, front desk ladies are polite and the doc seems friendly and knowledgable. I disliked the outcome of the contacts I purchased and the Pratice Administrator took very good care of me with new options to try to swap for a replacement, she responds to inquires quickly and really cares about the customers, it shows… thank you so much Seema!

Incompetent and overpriced. The staff here is very friendly every time they tell you your glasses are not ready, that they lost your order, or that they have no record of your order. They are also friendly when they overcharge you. Do your self a favor and get your contacts and glasses online.

I got a deal from Groupon for $ 49 for eye exam and $ 225 towards glasses. The girl on the phone was extremely helpful and nice, so I decided to purchase it and go give it a shot, and I needed glasses ASAP. After I went there, there was another receptionist, an Indian girl, who was extremely rude and unprofessional. She acted irritated to be there, and was rolling her eyes at me. She was rude to me throughout the time, as if I did something to her. That kind of body language is hard to miss. Dr. Ashish wasn’t in, but the petite lady that checked my eyes was so sweet and helpful that I didn’t mind. The glasses there are marked super high, and that anything decent looking starts at $ 350, not including the lens prices (an additional $ 100), so basically with the discount there, it comes out to be the same as in other places without a discount. I wish the prices of the frames weren’t jacked up so high, that there seems almost no point to getting a Groupon discount.

The customer service is awful. It’s horrid! The girls who work there are contemptuously rude to you. One even made ugly faces to me several times! In simply trying to be friendly with another one, I asked an innocent question, and she refused to answer it and quickly walked away from me. If Dr. Chhitwal ever wants me to come back, he can replace these surly bitches who work for him.

I bought an amazon local coupon for an eye exam and $ 225 to spend on eyeglasses, but I still ended up paying another $ 200 (for glasses that were NOT designer eyewear, btw!). I asked why it was still so expensive, and the receptionist who seemed like she was in such a hurry, said it was because of the lenses. But the lenses were bottom of the barrel quality. I ended up buying another pair elsewhere for a less than half of what I paid for here (and the lenses are great — transitional and everything).

I went here because my prescription was due and needed some contacts for active wear. The front staff was helpful and friendly and Dr. John Du was very professional and friendly during the exam. He covered all of his basis and even recommended a better pair of contacts for my style of wear. Since I only use my contacts occasionally and my eyes tend to dry out more, he helped me find a great set of new contacts that I am in love with.
I would recommend the services here to anyone looking to get professional, knowledgeable, and friendly eye exams done. Thanks Dr. John!

Dr. Ashish is great! Quickly, thorough and very friendly. I’ve been coming to see him for a couple years for my contacts. I used a Unilocal deal and the transaction was very smooth. They always have my contacts in stock and they are a great price. I highly recommend! AND Dr. Ashish is a fellow WAHOO!

I was very impressed by how accommodating this office was to me. I had some financial issues and they made every effort to work with me. I highly recommend this doctor!
Debbi, Fairfax

They did a great job checking my eyes and very informative about what to expect as my eyes age. Nice selection of frames, new styles and very helpful in picking out the types that would look good on me. Everyone was very friendly and helpful. Be sure to check the coupon page on their website and print it out before you go, because they don’t have standing discounts like some of the big name discount eyeglass providers.

Hi I recently moved to Virginia and I didn’t know where to get my contacts and glasses. I vision was unclear where to look to find a place but then my eyes were open! I found visual health doctors and optometry. As soon as I walked in one of the ladies there had her sights on helping me out 110%. She set me up with all the paper work and introduced me to the doctor. The doctor was very friendly and helped me out with the best contacts. After I got done with the doctor the lady came back and it was plain as the eye to see that the office there like to make sure that you find the right glasses for you so you can look in the mirror and tell people to come see how good you look. Anyway, The lady walked around me and gave personal opinion on what glasses looked good while not breaking my budget. Well, we had a visual on this awesome pair and she got me a discount on the contacts I bought for the year. Plus, she gave me a $ 45 mail in rebate for them as well. I guess the forecast was to make it rain with the money I saved. Anyway within 5 days my contacts came in and when I picked them up. The same lady was there and she asked me how my glasses were and if my girlfriend (remembered her name too) liked them. Bottom line for me is I’m going to continue to come back when I need my eyes to be looked at. The service was great the prices were great and it felt like I was in the movie Clerks where I could hang out and just talk to the people there because they were so laid back (salsa shark… were gonna need a bigger boat)…I hope this review helps people because some people below gave bad reviews and I just don’t SEE IT (it’s funny since it’s a eye doc).-Signing Off America

Horrible, horrible experience here. i bought living social deal. It looks like they jacked up the price, almost more than 50%. They told me my glasses will be ready within 3 days. 7 days goes by and no calls from them. I called on the 9^th day, lady told me the «glasses cutter» had to go to NY and it will be ready tomorrow. I wait and there is no call. I called today (12^th day) manager name Kimberly picks up the phone. Glasses will not be ready until this afternoon. I told her that I am upset and trying to explain to why, she keeps cutting me off and I HAD to tell her «Do not cut me off» but she doesn’t stop. She started to raise her voice at me and again, I had to tell her «do not raise your voice at me». I ask for a manager she said «I AM the manager».
I am appalled. I told her not to speak me in that tone, she was quiet for a second. She then keep asking me «what is that you want, I already apologized, I will call you when it’s ready» and her voice is still loud and not sincere AT ALL. We were literary screaming at each other. I was in retail (I used to train customer service) for 14 yrs.
Kimberly THE MANAGER ‘s behavior is not ACCEPTABLE.
I will NEVER go back to this place and I do not recommand anyone to go there.
Horrible customer service, if manager speaks to you in this way just imagine what her employees will do…
Over price, horrible service=Visual Health doctors of optometry at Fairfax.
I have NEVER experienced a bad service as I did from Kimberly.
I remember she was the one who laughed at me when I asked the questions about different lenses. I should of know…
I am not a difficult customer, I just wanted a simple sincere apology but Kimberly could not give it to me.

Horrible experience, overpriced contact eye exam, even with Unilocal coupon my contact eye exam was more expensive than the avg place charging normal price. They ordered the wrong contacts and were trying to give me cheaper contacts than what I had paid for. Took two weeks before my right contacts came in. On top of that they use your cell phone number to send you spam texts reminding you to come back. Never again…

I purchased a groupon for an eye exam and a pair fo glasses. I purchased a designer pair so i still end up paying $ 250 but that was my choice. What bums me out is they didnt have that much selection of designer eye wear and the doctor seems like he’s in a hurry. I mean I was in the exam room for not even 15 mins. The customer service is unhelpful and does not have that «customer service» vibe. I guess i will come back only if i have the groupon.

I bought a Groupon for an eyeglasses exam and money toward new glasses. I had such a wonderful experience at Visual Health, from the moment I walked in the door until I left. The customer service is fantastic – the staff are friendly and helpful. Dr. Chhitwal was knowledgeable, kind, and seemed genuinely concerned about my eye health and teaching me how to improve my eyesight. I will absolutely be back to Visual Health for all future eye exams.