T-Mobile

Gave my iphone 6 as a trade in hoping to get my credit applied to my account and later they told me it was damaged in mail. Where is my failt if it was packaged by a tmobile rep.
Will take my business elsewhere.
In fact i am 5 years loyal tmobile customer

We had some issues that needed to be fixed but the store manager wasn’t there that day. One of their staff promised to call us the next morning when he comes back. It’s been six days since — obviously we have been neglected. Not a very happy customer.

The guys that work here have always been helpful. From getting a new phone plan to disputing a mistake on a phone bill, the customer service at this store is great! I can’t say I bought a phone here since I usually buy them online cause its less expensive than buying here.

Just had a great experience at this T-​Mobile store. I had just come from two other stores and had less than stellar experiences. This store was moderately busy on a Saturday afternoon but I still got helped immediately and they had exactly what I was looking for. They didn’t even attempt to upsell me on anything additional (I got pushed iPhones at both other stores I previously visited even though I was just looking for a non-​smart phone). I really appreciated it!

Even though T-​Mobile in general is not great, Kevin — the retail store manager at this store — did a fantastic job of getting my phone up and running again. My phone stopped recognizing my media card, and I went to a different T-​Mobile store that was completely unhelpful, then spent an hour in an on-​line chat with a T-​Mobile rep who finally suggested that the phone should be replaced… but informed me that it was one week out of warranty. Finally, I went to this T-​Mobile store because it is large and I hoped that someone would be able to figure out the problem. Kevin spent about 25 minutes with me working on the phone and also gave me a new SIM card when I told him I kept having trouble with calls not coming through. Kudos to Kevin!

I had to go back the other week to see how long one of the phones in my family plan was under contract, talk about my options of getting a new number, pick a phone, get a new SIM card, and change my number. I was in and out within 30 minutes. And this time someone different helped me (can’t recall the name, but he was just as helpful as Marc was last time).
Ah… My faith that the world is not a horrible, rotten, miserable place has been restored. And since this is the SECOND time I have been 100% successful at this location, I know it was more than just a Christmas miracle.

As the rating says, as good as it gets. This review is of T-​Mobile as a service rather than this particular store. Phone service is a utility. As such I want low commodity prices and great customer service. T-​Mobile succeeds at both. Per minute, message and kilobyte, T-​Mobile has the best prices. Their plans are available WITHOUT A CONTRACT. (Ask about Flex Pay). Coverage is essentially the same as the other carriers in the metro area. They’ve repeatedly won awards for their customer service and I can back this up with multiple anecdotes. A native English speaker answers the phone in a friendly manner when you ask for an operator. (I make sure to respond in kind.) They have the power to fix things and do so without making you feel like a criminal. I had an issue with this local store failing to properly process a returned phone and canceled account. I spoke to a friendly operator. Once I explained the situation she actually called the local store herself and straightened them out. She called me back to say she had taken care of the situation, credited my account to balance it back out to zero and closed it out. Sad to say, but you have no right to expect that kind of service from a wireless carrier anymore. T-​Mobile has earned my loyalty the right way.